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Dibley, A., Yenicioglu, B. and Clark, M., (2012) How collaborative innovation and co-creation can deliver value: a stakeholder approach. Report. Henley Centre for Customer Management

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Enjelvin, G. and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2012) France and the memories of ‘others’: The case of the Harkis. History & Memory, 24 (1). pp. 152-177. ISSN 0935-560X doi: https://doi.org/10.2979/histmemo.24.1.152

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Hang, H., (2012) E-word of mouth: building sustainable and trustworthy relationships with customers in a highly regulated on-line environment. Report. Henley Centre for Customer Management

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Perkins, N. and Clark, M., (2012) Multichannel in a complex world. Report. Henley Centre for Customer Management

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Shapiro, M., Clark, M. and Hair, N., (2012) Exploring online community participation. Report. Henley Centre for Customer Management

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