Abstract/Summary

This paper explores the challenges faced by social housing providers in the UK when implementing quality assurance procedures in their effort to provide their tenants with energy-efficient homes. Based on data collected from the project team and project documentation, a comparative analysis of the procurement process of two social housing developments in the UK is presented. The results of the study show that despite the two case studies pertaining to the same housing association, they followed different quality management approaches to deliver energy efficient dwellings.