Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees
Rose, S.
It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. Abstract/SummaryCurrently referred to as ‘Industrial Revolution 4.0’, technological advances such as digitalisation, artificial intelligence, and robotics, are having significant impacts on the work of humans across many fields. In so doing, advances in technology are changing the nature of work for many employees – this report aims to provide insights into these changes.
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