Promoting financial inclusion through the launch of virtual banks? Empirical insights from Hong Kong banking customersLaw, S. W. ORCID: https://orcid.org/0000-0002-5231-2845 (2022) Promoting financial inclusion through the launch of virtual banks? Empirical insights from Hong Kong banking customers. Journal of International Banking Law and Regulation, 37 (11). pp. 429-439. ISSN 1742-6812 Full text not archived in this repository. It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. Abstract/SummaryThis article examines how virtual banks in Hong Kong may discourage the use of banking services and create new forms of financial exclusion. The competitive edge of virtual banks is also lacking when conventional banks offer the same online services. This article suggests the role of technology in promoting financial inclusion should be scrutinised.
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