Accessibility navigation

Value management and post-occupancy evaluation: closing the loop

Green, S. D. ORCID: and Moss, G. W. (1998) Value management and post-occupancy evaluation: closing the loop. Facilities, 16 (1-2). pp. 34-39. ISSN 0263-2772

Full text not archived in this repository.

It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing.

To link to this item DOI: 10.1108/02632779810195839


This paper considers the relationship between value management and facilities management. The findings are particularly relevant to large client organisations which procure new buildings on a regular basis. It is argued that the maximum effectiveness of value management can only be achieved if it is used in conjunction with an ongoing commitment to post-occupancy evaluation. SMART value management is seen to provide the means of ensuring that an individual building design is in alignment with the client’s strategic property needs. However, it is also necessary to recognise that an organisation’s strategic property needs will continually be in a state of change. Consequentially, economic and functional under-performance can only be avoided by a regular performance audit of existing property stock in accordance with changing requirements. Such a policy will ensure ongoing competitiveness through organisational learning. While post-occupancy evaluation represents an obvious additional service to be provided by value management consultants, it is vital that the necessary additional skills are acquired. Process management skills and social science research techniques are clearly important. However, there is also a need to improve mechanisms for data manipulation. Success can only be achieved if equal attention is given to issues of process, structure and content.

Item Type:Article
Divisions:Science > School of the Built Environment > Organisation, People and Technology group
ID Code:22942

University Staff: Request a correction | Centaur Editors: Update this record

Page navigation