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McBain, R. (2002) Call centres and human resource management. Henley Manager Update, 14 (2). ISSN 1745-7866
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It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing.
Official URL: http://www.braybrooke.co.uk/hmu/
| Item Type: | Article |
|---|---|
| Refereed: | Yes |
| Divisions: | Henley Business School > Leadership, Organisations and Behaviour |
| ID Code: | 23969 |
| Publisher: | Braybrooke Press |
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