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Role conflict and role ambiguity in construction projects

Kabiri, S., Hughes, W. and Schweber, L. (2012) Role conflict and role ambiguity in construction projects. In: 28th Annual ARCOM Conference, 3-5 September 2012, Edinburgh, pp. 727-736.

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Role conflict happens when a person faces different and incompatible expectations regarding a particular social status which they occupy. The literature on role conflict is reviewed for a better understanding of project dynamics in construction teams. The discussion focuses on issues surrounding the miscommunication of role expectations and tensions owing to differences in expectations of the same role. This ongoing doctoral study involves a qualitative research design, based on interviews with practicing professionals. Analysis will focus on the relation between formal expectations, as evidenced in contracts and other types of written communication, and informal expectations as observed from the interviews. Insights from the literature review suggest: 1. that the differences between formal and informal expectations is a major sources of role conflict in construction teams and 2. that this effect is exacerbated by the failure of team members to recognise it and take it into account.

Item Type:Conference or Workshop Item (Paper)
Divisions:Science > School of the Built Environment > Organisation, People and Technology group
ID Code:38517
Uncontrolled Keywords:contract, organizational behaviour, project dynamics, role conflict

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