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A conceptual framework for service system interaction

Pathak, B. (2015) A conceptual framework for service system interaction. In: 28th BLED e-Conference, 7 - 10 June 2014, Slovenia.

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There is a growing research concern on how service ecosystems form and interact. This research thus aims to explore the service ecosystem formation and interaction as well as its underlying nature of value co-creation. This work develops an initial conceptual framework for assessing service system interactions that includes the various stages of value co-creation within ecosystem context. How the conceptual framework will further be developed and future plan are also presented.

Item Type:Conference or Workshop Item (Paper)
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:43681

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