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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

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Ekinci, Y. and Dawes, P. L. (2009) Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 29 (4). pp. 503-521. ISSN 0264-2069

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To link to this item DOI: 10.1080/02642060802283113


Item Type:Article
Refereed:Yes
Divisions:Henley Business School > Marketing and Reputation
ID Code:47578
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