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Getting it right: a model for compliance assessment

Dankwa, K. and Nakata, K. ORCID: (2018) Getting it right: a model for compliance assessment. In: Liu, K., Nakata, K. ORCID:, Li, W. (V.) ORCID: and Baranauskas, C. (eds.) Digitalisation, innovation, and transformation. IFIP Advances in Information and Communication Technology, 527. Springer, pp. 228-237. ISBN 9783319945415

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To link to this item DOI: 10.1007/978-3-319-94541-5_23


Compliance is important for organisations but models and tools to aid understanding of compliance behaviour is limited. This paper argues that the understanding of the interaction between subjects and objects and their intention to comply with requirements of rules and regulations may be a predictor of compliance behaviour. Thus, a Conceptual Compliance Assessment Model (CAM) is developed by extension of Technology Acceptance Model and Activity theory for assessment of compliance behaviour. Data collected and evaluated showed that the awareness and understanding of the mediational tool is critical in realizing the outcome. It also showed that other factors like the perceived usefulness, perceived ease of use, the community and the management set up also affected compliance behaviour. Essentially, the use of CAM will be useful in assessing the compliance activities of subjects which may aid in formulation of behaviour support systems to improve compliance behaviour.

Item Type:Book or Report Section
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:78455
Additional Information:Digitalisation, Innovation, and Transformation 18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2018, Reading, UK, July 16-18, 2018, Proceedings Editors: Liu, K., Nakata, K., Li, W., Baranauskas, C. (Eds.)


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