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Role of digitisation in enabling co-creation of value in KIBS firms

Ashok, M. ORCID: (2018) Role of digitisation in enabling co-creation of value in KIBS firms. In: Liu, K., Nakata, K. ORCID:, Li, W. (V.) ORCID: and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 145-154. ISBN 9783319945415

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To link to this item DOI: 10.1007/978-3-319-94541-5_15


The affordability, reliability, access and mass adoption of information and com-munication technological advances is a key trigger to digitisation. Digitisation significantly influences the global economy, as it impacts interpersonal and organisational relationships, disrupts organisational practices, and enables innovation. Digitization is transforming a firm’s interation with its external partners (including users), through the use of digitally-enabled business processes, online chats, digital services, online tools/applications and au-tomated systems. This paper focuses on the role of digitisation in innovation in services, because services account for a significant proportion of GDP and employment in devel-oped economies. In specific, the paper explores the topic in the context of Knowledge-Intensive Business Service (KIBS) firms (that exhibit high levels of innovations as users, producers and diffusers of innovation). This conceptual paper explores how KIBS firms can maximise the value extracted from external knowledge/collaboration through digitisa-tion (since KIBS firms demonstrate the highest degree of adoption of digital technologies) to enhance process innovation outcomes. Process innovation is chosen because it plays a fundamental role in delivering efficiency and market share. This paper proposes that dig-itisation will moderate the relationship between collaboration (breadth of external partners and depth of user engagement) and internal resource commitment to enhance the benefits derived from process innovation.

Item Type:Book or Report Section
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:79121
Additional Information:18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2018, Reading, UK, July 16-18, 2018, Proceedings


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