The measurement of satisfaction with health care: implications for practice from a systematic review of the literatureCrow, R., Gage, H., Hampson, S., Hart, J., Kimber, A., Storey, L. and Thomas, H. (2003) The measurement of satisfaction with health care: implications for practice from a systematic review of the literature. Health Technology Assessment, 6 (32). 1- 244. Full text not archived in this repository. It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. Official URL: http://www.hta.ac.uk/pdfexecs/summ632.pdf
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