The Future of Work in the Customer Experience Environment.
Rose, S.
It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. Official URL: https://d1c2gz5q23tkk0.cloudfront.net/assets/uploa... Abstract/SummaryIn particular, we reported on the macro level changes affecting how we work, including how changes such as remote working are affecting the workplace and specifically customer service delivery. As this topic is evolving rapidly this report is a summary of the presentations made, but also includes more recent perspectives by the end of 2021.
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