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Closing the service gap: how to connect customers, employees and organisations

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Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673 and Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 (2023) Closing the service gap: how to connect customers, employees and organisations. FT Publishing International, Upper Saddle River. ISBN 9781292444352

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Item Type:Book
Refereed:Yes
Divisions:Henley Business School > Leadership, Organisations and Behaviour
ID Code:109811
Publisher:FT Publishing International
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