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Higher order factor analysis of SERVQUAL - empirical findings from an e-learning system

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Wang, R., Liu, K., Zhang, M. and Ma, S. (2010) Higher order factor analysis of SERVQUAL - empirical findings from an e-learning system. In: IEEE International Conference on Progress in Informatics and Computing (PIC 2010). IEEE, pp. 1293-1297. ISBN 9781424467884

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To link to this item DOI: 10.1109/PIC.2010.5687930


Item Type:Book or Report Section
Refereed:Yes
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:18173
Additional Information:This paper was presented at a conference held in Shanghai, China, 10-12 December 2010.
Publisher:IEEE
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