A conceptual model for acceptance of social CRM systems based on a scoping studyAskool, K. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2010) A conceptual model for acceptance of social CRM systems based on a scoping study. AI & Society, 26 (3). pp. 205-220. ISSN 1435-5655 Full text not archived in this repository. It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. To link to this item DOI: 10.1007/s00146-010-0311-5
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