Customer strategy definition in elderly care: understanding customer focused care expectation and managing resource allocationKhashab, B., Uday, J. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2014) Customer strategy definition in elderly care: understanding customer focused care expectation and managing resource allocation. In: Handbook of research on patient safety and quality care through health informatics. IGI Global, Hershey, Pennsylvania, pp. 295-313. ISBN 9781466645462 Full text not archived in this repository. It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. To link to this item DOI: 10.4018/978-1-4666-4546-2.ch015
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