Article

Madan, R. and Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104 (2023) AI adoption and diffusion in public administration: a systematic literature review and future research agenda. Government Information Quarterly, 40 (1). 101774. ISSN 1872-9517 doi: https://doi.org/10.1016/j.giq.2022.101774

Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104, Madan, R., Joha, A. and Sivarajah, U. (2022) Ethical framework for artificial intelligence and digital technologies. International Journal of Information Management, 62. 102433. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2021.102433

Pathak, B., Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104 and Tan, Y. L. (2021) Value co-creation in the B2B context: a conceptual framework and its implications. The Service Industries Journal, 42 (3-4). ISSN 1743-9507 doi: https://doi.org/10.1080/02642069.2021.1989414

Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104, Al Badi Al Dhaheri, M. S. M., Madan, R. and Dzandu, M. D. (2021) How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations. Journal of Knowledge Management, 25 (9). pp. 2245-2273. ISSN 1367-3270 doi: https://doi.org/10.1108/JKM-09-2020-0700

Pathak, B., Ashok, M. and Tan, Y. L. (2020) Value co-destruction: exploring the role of actors' opportunism in the B2B context. International Journal of Information Management, 52. 102093. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2020.102093

Ashok, M., Day, M. and Narula, R. (2018) Buyer (dis)satisfaction and process innovation: the case of information technology services provision. Industrial Marketing Management, 68. pp. 132-144. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2017.10.004

Ashok, M., Narula, R. and Martínez-Noya, A. (2016) How do collaboration and investments in knowledge management affect process innovation in services? Journal of Knowledge Management, 20 (5). pp. 1004-1024. ISSN 1367-3270 doi: https://doi.org/10.1108/JKM-11-2015-0429

Book or Report Section

Bürgi, M., Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104 and Clutterbuck, D. (2023) Ethics and the digital environment in coaching. In: Smith, W. A., Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510, Turner, E., Lai, Y.-L. and Clutterbuck, D. (eds.) The Ethical Coaches’ Handbook: A Guide to Developing Ethical Maturity in Practice. Routledge, London, pp. 369-381. ISBN 9781032230603 doi: https://doi.org/10.4324/9781003277729-23

Madan, R. and Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104 (2022) A Public Values Perspective on the Application of Artificial Intelligence in Government Practices: A Synthesis of Case Studies. In: Saura, J. R. and Debasa, F. (eds.) Handbook of Research on Artificial Intelligence in Government Practices and Processes. IGI Global Publishing, Hershey, pp. 162-189, 410 pages. ISBN 9781799896111 doi: https://doi.org/10.4018/978-1-7998-9609-8

Ashok, M. (2018) Role of digitisation in enabling co-creation of value in KIBS firms. In: Liu, K., Nakata, K., Li, W. (V.) and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 145-154. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_15