Article

Madan, Rohit and Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104 (2023) AI adoption and diffusion in public administration: a systematic literature review and future research agenda. Government Information Quarterly, 40 (1). 101774. ISSN 1872-9517 doi: https://doi.org/10.1016/j.giq.2022.101774

Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104, Madan, Rohit, Joha, Anton and Sivarajah, Uthayasankar (2022) Ethical framework for artificial intelligence and digital technologies. International Journal of Information Management, 62. 102433. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2021.102433

Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104, Al Badi Al Dhaheri, Mouza Saeed Mohammed, Madan, Rohit and Dzandu, Michael D. (2021) How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations. Journal of Knowledge Management, 25 (9). pp. 2245-2273. ISSN 1367-3270 doi: https://doi.org/10.1108/JKM-09-2020-0700

Pathak, Buddhi, Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104 and Tan, Yin Leng (2021) Value co-creation in the B2B context: a conceptual framework and its implications. The Service Industries Journal, 42 (3-4). ISSN 1743-9507 doi: https://doi.org/10.1080/02642069.2021.1989414

Pathak, Buddhi, Ashok, Mona and Tan, Yin Leng (2020) Value co-destruction: exploring the role of actors' opportunism in the B2B context. International Journal of Information Management, 52. 102093. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2020.102093

Ashok, Mona, Day, Marc and Narula, Rajneesh (2018) Buyer (dis)satisfaction and process innovation: the case of information technology services provision. Industrial Marketing Management, 68. pp. 132-144. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2017.10.004

Ashok, Mona, Narula, Rajneesh and Martínez-Noya, Anita (2016) How do collaboration and investments in knowledge management affect process innovation in services? Journal of Knowledge Management, 20 (5). pp. 1004-1024. ISSN 1367-3270 doi: https://doi.org/10.1108/JKM-11-2015-0429

Book or Report Section

Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104 (2023) How have recent global events accentuated the need for transformation in the Global Supply Chain? In: Azhgaliyeva, Dina, Beirne, John, Rahut, Dil B. and Yao, Yixin (eds.) Fostering Resilient Global Supply Chains Amid Risk And Uncertainty. Asian Development Bank Institute, Tokyo, pp. 265-307. ISBN 9784899742913 doi: https://doi.org/10.56506/ATQY8548

Bürgi, Marc, Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104 and Clutterbuck, David (2023) Ethics and the digital environment in coaching. In: Smith, Wendy Ann, Passmore, Jonathan ORCID: https://orcid.org/0000-0003-0832-7510, Turner, Eve, Lai, Yi-Ling and Clutterbuck, David (eds.) The Ethical Coaches’ Handbook: A Guide to Developing Ethical Maturity in Practice. Routledge, London, pp. 369-381. ISBN 9781032230603 doi: https://doi.org/10.4324/9781003277729-23

Madan, Rohit and Ashok, Mona ORCID: https://orcid.org/0000-0002-9827-9104 (2022) A Public Values Perspective on the Application of Artificial Intelligence in Government Practices: A Synthesis of Case Studies. In: Saura, Jose Ramon and Debasa, Felipe (eds.) Handbook of Research on Artificial Intelligence in Government Practices and Processes. IGI Global Publishing, Hershey, pp. 162-189, 410 pages. ISBN 9781799896111 doi: https://doi.org/10.4018/978-1-7998-9609-8

Ashok, Mona (2018) Role of digitisation in enabling co-creation of value in KIBS firms. In: Liu, Kecheng, Nakata, Keiichi, Li, Weizi (Vicky) and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 145-154. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_15