Article

Mok Kim Man, Mandy and Yang, Lim Rui (2023) Factors affecting customer satisfaction in purchasing car. International Journal of Marketing Studies, 15 (1). pp. 12-21. ISSN 1918-7203 doi: https://doi.org/10.5539/ijms.v15n1p12

Mok Kim Man, Mandy and Yang, Lim Rui (2022) The future prospect of digital marketing in the Malaysian context. International Business Research, 15 (1). p. 72. ISSN 1913-9004 doi: https://doi.org/10.5539/ibr.v15n1p72

Mok, Mandy (2021) Glove industry spikes during Covid-19 pandemic: a case study of Comfort Gloves Berhad (CGB). International Business Research, 14 (10). pp. 105-114. ISSN 1913-9004 doi: https://doi.org/10.5539/ibr.v14n10p105

Qian Qiu, Cai and Mok, Mandy (2021) The challenges and solutions for digital entrepreneurship platforms in enhancing firm’s capabilities. International Journal of Business and Management Studies, 16 (11). pp. 21-25. ISSN 1309-8047 doi: https://doi.org/10.5539/ijbm.v16n11p21

Mok Kim Man, Mandy and Cai Qian Qiu, Ricky (2021) An empirical study of factors influencing consumers’ purchasing behaviours in shopping malls. International Journal of Marketing Studies, 13 (1). pp. 14-25. ISSN 1918-719X doi: https://doi.org/10.5539/ijms.v13n1p14

Mok Kim Man, Mandy and Yie Yeen, Leong (2021) Factors affecting the effectiveness of employees’ performance appraisal in private hospitals in Malaysia. International Journal of Business and Society, 22 (1). pp. 257-275. ISSN 1511-6670 doi: https://doi.org/10.33736/ijbs.3174.2021

Kim Man, Mandy Mok and Chiun, Lo May (2020) Innovation, environment and performance of small and medium-sized enterprises (SMEs) in manufacturing sector in Malaysia. International Journal of Intelligent Enterprises, 7 (4). pp. 444-460. ISSN 1745-3240 doi: https://doi.org/10.1504/IJIE.2020.10024606

Kim Man, Mandy Mok and Chen, Yace (2020) The effect of service quality and medical environment towards patients’ satisfaction in the medical industry in China. International Journal of Marketing Studies, 12 (2). pp. 72-77. ISSN 1918-719X doi: https://doi.org/10.5539/ijms.v12n2p72

Kim Man, Mandy Mok (2018) ASEAN in the global arena - science, technology and innovation in ASEAN. Journal of Modern Education Review, 8 (12). pp. 906-916. ISSN 2155-7993 doi: https://doi.org/10.15341/jmer(2155-7993)/12.08.2018/004

Kim Man, Mandy Mok and Celis, Evelita E. (2017) Influences of environmental factors on e-commerce. Actual Problems of Economics, 11 (197). pp. 59-65. ISSN 1993-6788

Kim Man, Mandy Mok (2016) Capitalizing value of brand name: application of Aaker's Brand Equity Model. Actual Problems in Economics, 4 (178). pp. 120-125. ISSN 1993-6788

Kim Man, Mandy Mok (2016) Supply chain management (SCM), environmental factors and porter five forces: a case study of Malaysia Airlines Berhad. International Journal of Supply Chain Management, 5 (3). pp. 32-39. ISSN 2051-3771

Kim Man, Mandy Mok (2015) Sun Tzu, the art of war and its implications on innovation and target marketing. Actual Problems of Economics, 11 (173). pp. 8-14. ISSN 19936788

Kim Man, Mandy Mok (2014) Government incentives and export performance of Malaysian small and medium-sized enterprises. The Comprehensive Research Journal of Management and Business Studies, 2 (5). pp. 139-146. ISSN 2271-8405

Kim Man, Mandy Mok (2013) The early childhood experience in psychology development. International Journal of Management and Innovation, 5 (2). pp. 89-98. ISSN 2070-8521

Kim Man, Mandy Mok (2012) Malaysia human resource development (HRD) needs: challenges and suggestions. International Journal of Management and Innovation, 4 (2). pp. 41-53. ISSN 2070-8521

Francis, Caroline, Parasuraman, Balakrishnan and Kim Man, Mandy Mok (2012) The role of women in union leadership: case study of Sabah Banking Employees Union (SBEU). International Journal of Management and Innovation, 4 (1). pp. 68-78. ISSN 2070-8521

Dimovski, Vlado, Skerlavaj, Miha and Kim Man, Mandy Mok (2010) Comparative analysis of mid-level women managers perception of the existence of glass ceiling in Singaporean and Malaysian organizations. International Business and Economics Research Journal, 9 (8). pp. 61-77. ISSN 2157-9393 doi: https://doi.org/10.19030/iber.v9i8.613

Kim Man, Mandy Mok (2010) Developing a brand for the Sabah State in Malaysia: empirical research among its tourists. The Journal of American Academy of Business, Cambridge, 16 (1). pp. 118-129. ISSN 1540-1200

Dimovski, Vlado and Kim Man, Mandy Mok (2010) Is there a 'glass ceiling' for female managers in Singapore organizations? Management, 5 (4). pp. 307-329. ISSN 1854-4223

Kim Man, Mok Mandy and Kato, Iwao (2010) Japanese management and total quality management (TQM) - the application in higher education institutions. International Journal of Management and Innovation, 2 (2). pp. 1-8. ISSN 2070-8521

Kim Man, Mandy Mok (2010) The relationship between distinctive capabilities, innovativeness strategy types and the export performance of small and medium-size enterprises (SMEs) of Malaysian manufacturing sector. International Journal of Management and Innovation, 2 (1). pp. 15-30. ISSN 2070-8521

Kim Man, Mandy Mok, Skerlavaj, Miha and Dimovski, Vlado (2009) Is there a 'glass ceiling' for mid-level female managers? International Journal of Management and Innovation, 1 (1). pp. 1-13. ISSN 2070-8521

Alin, James M., Juin, Vitus, Kim Man, Mandy Mok and Harun, Amran Hj (2009) Quality dimensions of the customer satisfaction: the empirical research of government hospitals support services in Sabah State, Malaysia. Pranjana: The Journal of Management Awareness, 12 (1). pp. 1-15. ISSN 0971-9997

Kim Man, Mandy Mok (2009) The relationship between distinctive capabilities, innovativeness and the performance of small and medium-sized enterprises (SMEs) of Malaysian manufacturing sector. International Journal of Management and Innovation, 1 (2). pp. 1-14. ISSN 2070-8521

Kim Man, Mandy Mok (2009) The relationship between distinctive capabilities, innovativeness, strategy types and the performance of small and medium-size enterprises (SMEs) of Malaysian manufacturing sector. International Business and Economics Research Journal, 8 (11). pp. 21-33. ISSN 2157-9393

Kim Man, Mandy Mok (2009) The relationship between distinctive capabilities, strategy types, environment and the export performance of small and medium-sized enterprises on the Malaysian manufacturing sector. Management, 4 (3). pp. 205-223. ISSN 1854-4223

Kim Man, Mandy Mok and Wafa, Syed Azizi (2009) The relationship between innovativeness, strategy types, environment and the export performance of small and medium-size enterprises (SMEs) of Malaysian manufacturing secto. The Business Review, Cambridge, 13 (2). pp. 145-154. ISSN 1553-5827

Dimovski, Vlado, Škerlavaj, Miha, Kimman, Mok and Hernaus, Tomislav (2008) Comparative analysis of the organisational learning process in Slovenia, Croatia, and Malaysia. Expert Systems with Applications, 34 (4). pp. 3063-3070. ISSN 0957-4174 doi: https://doi.org/10.1016/j.eswa.2007.06.024

Kim Man, Mandy Mok and Wafa, Syed Azizi (2008) The relationship between distinctive capabilities, innovativeness, stategy types and the performance of small and medium size enterprises (SMEs) of Malaysian manufacturing sector. The Journal of American Academy of Business, Cambridge, 13 (2). pp. 148-159. ISSN 1540-1200

Kim Man, Mandy Mok and Arias-Bolzmann, Leopoldo (2007) The need for capitalizing on the value of a brand name: the case of Sabah state in Malaysia. The Business Review, Cambridge, 9 (1). pp. 153-159. ISSN 1553-5827

Kim Man, Mandy Mok, Dimovski, Vlado and Škerlavaj, Miha (2007) The organizational learning in Malaysian companies. The Business Review, Cambridge, 9 (1). pp. 112-119. ISSN 1553-5827

Kim Man, Mandy Mok and Jainurin, Bin Justine (2006) The future of marketing. Journal of Business & Economics Research, 4 (7). pp. 49-61. ISSN 1542-4448

Kim Man, Mandy Mok and Jainurin, Bin Justine (2005) AirAsia in the Malaysian domestic airline market: empirical analysis of strategy. International Business & Economics Research Journal, 4 (12). pp. 53-64. ISSN 2157-9393 doi: https://doi.org/10.19030/iber.v4i12.3643

Book or Report Section

Mok, Mandy (2021) How AI changes the technopreneurship in business world and its impact on business practices. In: Lai, P. C. (ed.) Social Impacts of E-Payment and Blockchain Technology. IGI Global Publishing, pp. 468-483. ISBN 9781799890379 doi: https://doi.org/10.4018/978-1-7998-9035-5

Mok Kim Man, Mandy (2021) Enhancing human resource development and practices in the Industry 4.0 with charismatic and transformational leadership. In: Waritay Guah, Matthew (ed.) Handbook of Research on Innate Leadership Characteristics and Examinations of Successful First-Time Leaders. IGI Global Publishing, pp. 78-91. ISBN 9781799875932 doi: https://doi.org/10.4018/978-1-7998-7592-5

Kim Man, Mandy Mok (2020) Human resource development requirements in industrial revolution 4.0. In: Turkmenoglu, Mehmet Ali and Cicek, Berat (eds.) Contemporary Global Issues in Human Resource Management. Emerald, pp. 129-139. ISBN 9781800433939 doi: https://doi.org/10.1108/978-1-80043-392-220201011

Kim Man, Mandy Mok and Johannes, Stephanie (2016) Increasing value in supply chain: colour, image and typography of wafer product in influencing customers' intention to purchase. In: Habib, Mamun (ed.) Supply Chain Management: Applications for Manufacturing and Service Industries. Nova Science Publishers, New York, USA, pp. 231-243. ISBN 9781634849876

Kim Man, Mandy Mok and Arias-Bolzmann, Leopoldo (2008) The importance of translation of language as a communication tool. In: Hassan, Abdullah (ed.) Enriching the Repository of Knowledge in Malay. Malaysian Translation Institute, Kuala Lumpur, Malaysia, pp. 706-711. ISBN 9789831924389

Kim Man, Mandy Mok and Sun Oh, Ei (2005) Translation as a communication tool. In: Hassan, Abdullah and Kok, Low (eds.) Translation and the Globalization of Knowledge. PTS Publishing, Kuala Lumpur, Malaysia, pp. 356-365.

Sun Oh, Ei and Kim Man, Mandy Mok (2005) Translation in multi-cultural & multi-ethnic societies. In: Hassan, Abdullah and Kok On, Low (eds.) Translation and the Globalization of Knowledge. PTS Publishing, Kuala Lumpur, Malaysia, pp. 615-620.

Conference or Workshop Item

Yang, Lim Rui and Kim Man, Mandy Mok (2019) The future of digital marketing. In: The 6th Search Conference, 27-28 Jun 2019, Kuala Lumpur, Malaysia.

Kim Man, Mandy Mok (2017) ASEAN in the global arena - science, technology and innovation in ASEAN. In: Education for Human Resource Development in the 21st Century, 5-6 Sep 2017, Bangkok, Thailand.

Ya Ce, Chen and Kim Man, Mandy Mok (2017) The effect of service quality and medical environment towards patients' satisfaction in the medical industry in China. In: Education for Human Resource Development in the 21st Century, 5-6 Sep 2017, Bangkok, Thailand.

Kim Man, Mandy Mok (2016) Market and the ecotourism in Malaysia and application of porter five forces. In: Tourism and Hospitality International Conference, 17-19 Nov 2016, Surat Thani, Thailand.

Kim Man, Mandy Mok (2009) The relationship between distinctive capabilities, innovativeness. strategy types and the performance of Small and Medium-size Enterprises (SMEs) of Malaysian manufacturing sector. In: The European Applied Business Conference, 8-11 Jun 2009, Prague, Czech Republic.

Kim Man, Mandy Mok, Dimovski, Vlado and Skerlavaj, Miha (2008) Mid-level women managers' perception of the 'glass ceiling' in Malaysian organizations. In: The Human Resource Economics Seminar, Kota kinabalu, Malaysia.

Kim Man, Mandy Mok (2008) The relationship between distinctive capabilities, innovativeness and the performance of Small and Medium-Sized Enterprises (SMEs) of Malaysian manufacturing sector. In: The International Business Borneo Conference, Kota Kinabalu, Malaysia.

Kim Man, Mandy Mok, Dimovski, Vlado and Skerlavaj, Miha (2008) The women middle managers' perception of 'glass ceiling' in Malaysian organizations. In: The International Business Borneo Conference, Kota Kinabalu, Malaysia.

Kim Man, Mandy Mok (2007) Market in Indonesia tourism. In: The 2nd International Conference on Business and Management Research, 15-16 Aug 2007, Jakarta, Indonesia.

Kim Man, Mand Mok (2007) Participants' perception of the language program training. In: The International Conference on Business and Management, 23-25 Jul 2007, Kuala Lumpur, Malaysia.

Alin, James, M., Juin, Vitus, Kim Man, Mandy Mok and Harun, Amran H. J. (2007) Which of the quality dimensions influenced the customer satisfaction? Data from hospital support services of government hospitals in Sabah, Malaysia. In: The 3rd International Asian Academy Applied Business Conference, 14-16 Jun 2007, Haadyai, Thailand.

Kim Man, Mandy Mok (2007) The innovativeness and the export performance of small and medium-size enterprises (SMEs) of Malaysian manufacturing sector. In: The 13th Asia Pacific Management Conference, 18-20 Nov 2007, Melbourne, Australia.

Kim Man, Mandy Mok (2007) The need for capitalizing on the value of a brand name: the case of Sabah State in Malaysia. In: The Economics and International Business Conference, 14-17 Dec 2007, Miami, USA.

Kim Man, Mandy Mok (2005) Distinctive capabilities & performance of SMEs. In: Asian Academy of Applied Business Conference, Jul 2005, Bandung, Indonesia.

Kim Man, Mandy Mok (2005) Long term program evaluation on organizations. In: European Applied Business Research Conference, 13-17 Jun 2005, Athens, Greece.

Kim Man, Mandy Mok (2004) Evaluation of language program training. In: The International Business and Management Conference, Nov 2004, Kota Kinabalu, Malaysia.

Kim Man, Mandy Mok (2004) Evaluation training program in language institute. In: International Borneo Business Conference, Dec 2004, Kota Kinabalu, Malaysia.

Kim Man, Mandy Mok (2004) Perception of Johor Techno Park industry area (officer from HRD) on the effectiveness in skills, knowledge & training. In: The International Human Resource Management Conference, Oct 2004, Kota Kinabalu, Malaysia.