Number of items: 17.
Article
Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595, Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576, Vega, R. P.
ORCID: https://orcid.org/0000-0003-1619-317X and Wirtz, J.
(2023)
The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors.
Psychology & Marketing, 40 (11).
pp. 2355-2369.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.21903
Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576
(2023)
Asymmetrical influences of service robots’ perceived performance on overall customer satisfaction: an empirical investigation leveraging online reviews.
Journal of Travel Research.
ISSN 1552-6763
doi: https://doi.org/10.1177/00472875231190610
Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Laker, B.
ORCID: https://orcid.org/0000-0003-0850-9744
(2023)
Do submission devices influence online review ratings differently across different types of platforms? A big data analysis.
Technological Forecasting and Social Change, 189.
122296.
ISSN 0040-1625
doi: https://doi.org/10.1016/j.techfore.2022.122296
Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2023)
Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations.
International Journal of Production Research.
ISSN 0020-7543
doi: https://doi.org/10.1080/00207543.2022.2160027
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2023)
Exploring environmental concerns on digital platforms through big data: the effect of online consumers’ environmental discourse on online review ratings.
Journal of Sustainable Tourism, 31 (11).
pp. 2592-2611.
ISSN 1747-7646
doi: https://doi.org/10.1080/09669582.2022.2033982
Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M. M.
(2022)
The role of emotions in the consumer meaning-making of interactions with social robots.
Technological Forecasting and Social Change, 182.
121844.
ISSN 0040-1625
doi: https://doi.org/10.1016/j.techfore.2022.121844
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2021)
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics.
International Journal of Contemporary Hospitality Management, 33 (11).
pp. 3956-3976.
ISSN 0959-6119
doi: https://doi.org/10.1108/IJCHM-06-2020-0622
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2021)
Are environmental-related online reviews more helpful? A big data analytics approach.
International Journal of Contemporary Hospitality Management, 33 (6).
pp. 2065-2090.
ISSN 0959-6119
doi: https://doi.org/10.1108/IJCHM-06-2020-0548
Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576
(2021)
Service robots in online reviews:
an empirical study of online robotic discourse.
Annals of Tourism Research, 87.
103036.
ISSN 0160-7383
doi: https://doi.org/10.1016/j.annals.2020.103036
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2021)
Environmental discourse in hotel online reviews: a big data analysis.
Journal of Sustainable Tourism, 29 (5).
pp. 829-848.
ISSN 1747-7646
doi: https://doi.org/10.1080/09669582.2020.1858303
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Okumus, F.
(2020)
Unravelling the effects of cultural differences in the online appraisal of hospitality and tourism services.
International Journal of Hospitality Management, 90.
102606.
ISSN 1873-4693
doi: https://doi.org/10.1016/j.ijhm.2020.102606
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2020)
Online review helpfulness and firms’ financial performance: an empirical study in a service industry.
International Journal of Electronic Commerce, 24 (4).
pp. 421-449.
ISSN 1086-4415
doi: https://doi.org/10.1080/10864415.2020.1806464
Mariani, M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2019)
Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries.
Technological Forecasting and Social Change, 149.
119752.
ISSN 0040-1625
doi: https://doi.org/10.1016/j.techfore.2019.119752
Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Kazakov, S.
(2019)
The role of language in the online evaluation of hospitality service encounters: an empirical study.
International Journal of Hospitality Management, 78.
pp. 50-58.
ISSN 1873-4693
doi: https://doi.org/10.1016/j.ijhm.2018.11.012
Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595 and Gretzel, U.
(2019)
Online reviews: differences by submission device.
Tourism Management, 70.
pp. 295-298.
ISSN 0261-5177
doi: https://doi.org/10.1016/j.tourman.2018.08.022
Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2018)
Effects of the booking.com rating system:
bringing hotel class into the picture.
Tourism Management, 66.
pp. 47-52.
ISSN 0261-5177
doi: https://doi.org/10.1016/j.tourman.2017.11.006
Thesis
Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595
(2020)
The 4th Industrial (R)evolution:
the role of service robots
in online discourse.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00101763
This list was generated on Fri Aug 16 12:51:18 2024 UTC.