2009

Birchall, D. and Giambona, G. (2009) Getting close to the customer. In: Mactear, J. (ed.) Fast Track to Success: Sales. Prentice Hall, Harlow. ISBN 9780273721765

Birchall, D. and Giambona, G. (2009) Knowledge management supporting the innovation strategy in service operations. In: Jonischkeit, R. , Kazi, S. , Troxler, P. and Wolf, P. (eds.) Supporting Service Innovation through Knowledge Management. Knowledge Board. Swiss Knowledge Management Forum, Liestal, Switzerland.

Giambona, G., Silburn, N. J. L. and Birchall, D. W. (2009) Trust, virtual teams and grid technology. In: Bessis, N. (ed.) Grid Technology for Maximising Collaborative Decision Management and Support: Advancing Effective Virtual Organisations. IGI Global, Hershey, Pennsylvania. ISBN 1605663646

Giambona, G. and Birchall, D.W. (2009) The role of knowledge management in supporting innovation in service operations. In: ECKM 2009, Vicenza, Italy.

2008

Giambona, G., Birchall, D. W. and Silburn, N. L. J. (2008) Collaborative e-learning and SME managers – An Italian case. In: ICL2008, Villach, Austria.

Giambona, G. and Birchall, D.W. (2008) Developing an engaging virtual action learning programme for SME managers – A UK perspective. International Journal: Advanced Corporate Learning, 1 (1). pp. 9-16. ISSN 1867-5565

Spinks, N., Reid, B. and Giambona, G. (2008) Getting the facts straight: evidence and the semiotic triangle. In: BAM 2008 - Research Methodology track, Harrogate.

Giambona, G. and Birchall, D. W. (2008) How to engage SMEs through a development programme based on virtual action learning – A cross-country study. In: ICELW 2008, Columbia University, New York.

Birchall, D. W. and Giambona, G. (2008) Who is on the other side of the screen? Learning in a virtual environment. In: Kautonen, T. and Karjaluoto, H. (eds.) Trust and New Technologies: Marketing and Management on the Internet and Mobile Media. Edward Elgar Publishing, Cheltenham, pp. 205-226. ISBN 9781847205681

Birchall, D. W. and Giambona, G. (2008) The impact of ICT on the work patterns of managers and their organisations. EuroMed Journal of Business, 3 (3). pp. 244-262. ISSN 1450-2194 doi: https://doi.org/10.1108/14502190810906428

2007

Birchall, D. and Giambona, G. (2007) SME manager development in virtual learning communities and the role of trust: a conceptual study. Human Resource Development International, 10 (2). pp. 187-202. ISSN 1469-8374 doi: https://doi.org/10.1080/13678860701347164