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Up a level2023
Lages, C. R., Perez Vega, R. 
ORCID: https://orcid.org/0000-0003-1619-317X, Kadić-Maglajlić, S. and Borghei Razavi, N.
(2023)
A systematic review and bibliometric analysis of the dark side of customer behavior: an integrative customer incivility framework.
Journal of Business Research, 161.
113779.
ISSN 0148-2963
doi: 10.1016/j.jbusres.2023.113779
2021
Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Kaartemo, V., Lages, C. R., Borghei Razavi, N. and Männistö, J.
(2021)
Reshaping the contexts of online customer engagement behavior via artificial intelligence: a conceptual framework.
Journal of Business Research, 129.
pp. 902-910.
ISSN 0148-2963
doi: 10.1016/j.jbusres.2020.11.002
Borghei Razavi, N. (2021) Marketplace morality and consumers’ emotional labour in extended service encounters. PhD thesis, University of Reading. doi: 10.48683/1926.00105590