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Book

Laker, B., Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673 and Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 (2023) Closing the service gap: how to connect customers, employees and organisations. FT Publishing International, Upper Saddle River. ISBN 9781292444352 (In Press)