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Canhoto, A. I. and Clark, M. (2013) Customer service 140 characters at a time: the users’ perspective. Journal of Marketing Management, 29 (5-6). pp. 522-544. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.777355

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Clark, M. and Wongworawit, C., (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

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Dsouli, O., Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) The secret to boards in reinventing themselves. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke. ISBN 9781137275691

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Ekinci, Y., Sirakaya-Turk, E. and Preciado, S. (2013) Symbolic consumption of tourism destination brands. Journal of Business Research, 66 (6). pp. 711-718. ISSN 01482963 doi: https://doi.org/10.1016/j.jbusres.2011.09.008

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Grigore, G., Stancu, A. and Zaharia, R. M. (2013) Challenges of integrating CSR into curricula: an analysis of the Romanian educational system. In: Ahmad, J. and Crowther, D. (eds.) Education and Corporate Social Responsibility. Developments in corporate governance and responsibility. Emerald Group Publishing, Bingley, pp. 223-242. ISBN 9781781905890

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Harrington, T. and Bryan, A., (2013) Measuring customer satisfaction and understanding customer effort in a B2B context. Report. Henley Centre for Customer Management

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Holt, D. and Littlewood, D. (2013) The Jua Kali and the Mali-Mali: the informal/formal nexus amongst Kenyan micro enterprises. In: Academy of Management Africa Conference, 7-10 Jan 2013, Pretoria, South Africa.

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Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Pierce, C. and Horwitz, F. (2013) The leadership attributes of the chairman of the board: An international study. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 292-310. ISBN 9781137275691

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Liang, S. W.-J., Ekinci, Y., Occhiocupo, N. and Whyatt, G. (2013) Antecedents of travellers' electronic word-of-mouth communication. Journal of Marketing Management, 29 (5-6). pp. 584-606. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.771204

Littlewood, D. and Holt, D. (2013) Addressing rural social exclusion through African social purpose ventures. In: 36th ISBE Conference, 12-13th November, Cardiff.

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Nguyen, B. and Simkin, L. (2013) The dark side of CRM: advantaged and disadvantaged customers. Journal of Consumer Marketing, 30 (1). pp. 17-30. ISSN 0736-3761 doi: https://doi.org/10.1108/07363761311290812

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Simkin, L., (2013) To boardrooms and sustainability: the changing nature of segmentation. Report. Henley Centre for Customer Management

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Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) How Chinese styled executive remuneration works: evidence from Chinese red-chips. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview,. Palgrave-Macmillan, Basingstoke, pp. 75-94. ISBN 9781137275691