Article

Abrantes, J. L., Seabra, C., Lages, C. R. and Jayawardhena, C. (2013) Drivers of in-group and out-of-group electronic word-of-mouth (eWOM). European Journal of Marketing, 47 (7). pp. 1067-1088. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311324219

Ahn, T., Ekinci, Y. and Li, G. (2013) Self-congruence, functional congruence, and destination choice. Journal of Business Research, 66 (6). pp. 719-723. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2011.09.009

Canhoto, A. I. and Clark, M. (2013) Customer service 140 characters at a time: the users’ perspective. Journal of Marketing Management, 29 (5-6). pp. 522-544. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.777355

Canhoto, A. I., Clark, M. and Fennemore, P. (2013) Emerging segmentation practices in the age of the social customer. Journal of Strategic Marketing, 21 (5). pp. 413-428. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2013.801609

Champniss, G. (2013) Fit the brand to the social identity. Admap. pp. 10-12.

Champniss, G. (2013) Social Good, Personal Best: how a basic selfish desire may be just what business and society need. Admap, June. pp. 32-34.

Christodoulides, G., Michaelidou, N. and Siamagka, N.-T. (2013) A typology of internet users based on comparative affective states: evidence from eight countries. European Journal of Marketing, 47 (1-2). pp. 153-173. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311285493

Ekinci, Y., Sirakaya-Turk, E. and Preciado, S. (2013) Symbolic consumption of tourism destination brands. Journal of Business Research, 66 (6). pp. 711-718. ISSN 01482963 doi: https://doi.org/10.1016/j.jbusres.2011.09.008

Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. and Ghobadian, A. (2013) Unpacking the mechanism by which corporate responsibility impacts stakeholder relationships. British Journal of Management, 24 (1). pp. 127-146. ISSN 1467-8551 doi: https://doi.org/10.1111/j.1467-8551.2011.00794.x

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A., Kouzmin, A. and Pesqueux, Y. (2013) Rethinking the ontology of the shareholder model of the corporation. Society and Business Review, 8 (1). pp. 55-70. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681311297711

Khan, N. and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Collaborative Corporate Strategy Research Programmes (C.S.R.P.): A conceptual integrative strategic framework for a practical research agenda. Open Journal of Business and Management, 1 (3). pp. 91-108. ISSN 2329-3284 doi: https://doi.org/10.4236/ojbm.2013.13011

Khan, N. and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Towards a U.K. Local Government Reform Act of 2015: improving public sector performance for 2025. Governance Voice. pp. 1-11.

Lages, C. R., Simões, C. M. N., Fisk, R. P. and Kunz, W. H. (2013) Knowledge dissemination in the global service marketing community. Managing Service Quality, 23 (4). 272- 290. ISSN 0960-4529 doi: https://doi.org/10.1108/MSQ-03-2013-0048

Lee-Davies, L. L. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Individual and organisational leadership: the shared approach. International Journal of Reviews and Studies in Economics and Public Administration, 1 (1). ISSN 2344-6803

Liang, S. W.-J., Ekinci, Y., Occhiocupo, N. and Whyatt, G. (2013) Antecedents of travellers' electronic word-of-mouth communication. Journal of Marketing Management, 29 (5-6). pp. 584-606. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.771204

Money, K., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Henseler, J. and da Camara, N. (2013) Exploring unanticipated consequences of strategy amongst stakeholder segments: the case of a European Revenue Service. Long Range Planning, 45 (5-6). pp. 395-423. ISSN 0024-6301 doi: https://doi.org/10.1016/j.lrp.2012.09.003

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Delving into the boardroom ‘black box’: A research model of ‘Board Learning Capability' (BLC). Open Journal of Business and Management, 1 (3). pp. 76-90. ISSN 2329-3284 doi: https://doi.org/10.4236/ojbm.2013.13010

Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Public-private partnership's procurement criteria: the case of managing stakeholders' value creation in Kazakhstan. Public Management Review, 17 (6). pp. 769-790. ISSN 1471-9037 doi: https://doi.org/10.1080/14719037.2013.822531

Nguyen, B. and Simkin, L. (2013) The dark side of CRM: advantaged and disadvantaged customers. Journal of Consumer Marketing, 30 (1). pp. 17-30. ISSN 0736-3761 doi: https://doi.org/10.1108/07363761311290812

Nunan, D. and Di Domenico, M. (2013) Market research and the ethics of big data. International Journal of Market Research, 55 (4). pp. 505-520. ISSN 1470-7853

Nunan, D. and Yenicioglu, B. (2013) Informed, uninformed and participative consent in social media research. International Journal of Market Research, 55 (6). pp. 791-808. ISSN 1470-7853

Sheard, A. G., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. (2013) Destructive behaviours and leadership: the source of the shift from a functional to dysfunctional workplace? International Journal of Social Science Studies, 1 (1). pp. 73-89. ISSN 2324-8033 doi: https://doi.org/10.11114/ijsss.v1i1.31

Sheard, G., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. (2013) Visceral behaviours and leadership: a dark side of boardroom life? Journal of Management Development, 32 (1). pp. 18-35. ISSN 0262-1711 doi: https://doi.org/10.1108/02621711311286900

Book or Report Section

Dsouli, O., Khan, N. and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) The secret to boards in reinventing themselves. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke. ISBN 9781137275691

Grigore, G., Stancu, A. and Zaharia, R. M. (2013) Challenges of integrating CSR into curricula: an analysis of the Romanian educational system. In: Ahmad, J. and Crowther, D. (eds.) Education and Corporate Social Responsibility. Developments in corporate governance and responsibility. Emerald Group Publishing, Bingley, pp. 223-242. ISBN 9781781905890

Kakabadse, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Pierce, C. and Horwitz, F. (2013) The leadership attributes of the chairman of the board: An international study. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 292-310. ISBN 9781137275691

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. and Knyght, R. (2013) CEO/chairman role duality: resistance to separation irrespective of effect. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 311-341. ISBN 9781137275691

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Knyght, R. and Kakabadse, A. (2013) Aligning the board:The chairman's secret. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke. ISBN 9781137275691

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Knyght, R. and Kakabadse, A. (2013) High-performing chairman: the older the better. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 342-359. ISBN 9781137275691

Khan, N. and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Exposing the 20th century corporation: redesigning 21st century boards and board performance. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 11-43. ISBN 9781137275691

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Pryce, A. (2013) Corporate income inequality and corporate performance: any correlations? In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave-Macmillan, Basingstoke, pp. 44-74. ISBN 9781137275691

Yang, J. H. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) How Chinese styled executive remuneration works: evidence from Chinese red-chips. In: Kakabadse, A. and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview,. Palgrave-Macmillan, Basingstoke, pp. 75-94. ISBN 9781137275691

Report

Clark, M. and Wongworawit, C., (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

Harrington, T. and Bryan, A., (2013) Measuring customer satisfaction and understanding customer effort in a B2B context. Report. Henley Centre for Customer Management

Simkin, L., (2013) To boardrooms and sustainability: the changing nature of segmentation. Report. Henley Centre for Customer Management

Conference or Workshop Item

Holt, D. and Littlewood, D. (2013) The Jua Kali and the Mali-Mali: the informal/formal nexus amongst Kenyan micro enterprises. In: Academy of Management Africa Conference, 7-10 Jan 2013, Pretoria, South Africa.

Littlewood, D. and Holt, D. (2013) Addressing rural social exclusion through African social purpose ventures. In: 36th ISBE Conference, 12-13th November, Cardiff.

Littlewood, D. and Holt, D. (2013) Impact evaluation of a Kenyan Eco Business: a pilot framework. In: 73rd Annual Meeting of the Academy of Management, 9-13 Aug 2013, Orlando, FL, USA.

Littlewood, D. and Holt, D. (2013) Institutional framing of CSR and social entrepreneurship interactions in South Africa. In: ISBE Conference, 12-13th November, Cardiff.