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Cantarella, S., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Aldridge-Waddon, L. and Puzzo, I. (2018) Preliminary evidence on the Somatic Marker Hypothesis applied to investment choices. Journal of Neuroscience, Psychology, and Economics, 11 (4). pp. 228-238. ISSN 1937-321X doi: https://doi.org/10.1037/npe0000097

Clark, M. and Myers, A., (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? Journal of the Institute of Telecommunications Professionals, 12 (3). pp. 22-26. ISSN 1755-9278

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? (Part 2). Journal of the Institute of Telecommunications Professionals, 12 (4). pp. 21-25. ISSN 1755-9278

Clark, M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A., (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Coelho, F. J., Lages, C. R. and Sousa, C. M. P. (2018) Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29 (17). pp. 2580-2607. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2016.1255982

Davies, G., Mete, M. ORCID: https://orcid.org/0000-0001-9824-7682 and Whelan, S. (2018) When employer brand image aids employee satisfaction and engagement. Journal of Organizational Effectiveness: People and Performance, 5 (1). pp. 64-80. ISSN 2051-6614 doi: https://doi.org/10.1108/JOEPP-03-2017-0028

Davies, G., Rojas-Mendez, J., Whelan, S., Mete, M. ORCID: https://orcid.org/0000-0001-9824-7682 and Loo, T. (2018) Brand personality: theory and dimensionality. Journal of Product & Brand Management, 27 (2). pp. 115-127. ISSN 1061-0421 doi: https://doi.org/10.1108/JPBM-06-2017-1499

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Ekinci, Y., Japutra, A. and Simkin, L. (2018) Tie the knot: building stronger consumers’ attachment toward a brand. Journal of Strategic Marketing, 26 (3). pp. 223-240. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2016.1195862

El Gendi, R. and Clark, M. (2018) New influencing dimensions to creating a climate for innovation – case of the Egyptian telecommunications industry. In: British Academy of Management, 4-6 September 2018, Bristol Business School, University of the West of England, Bristol, UK.

Elgergeni, S., Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2018) Firm ownership structure impact on corporate social responsibility: evidence from austerity U.K. International Journal of Sustainable Development & World Ecology, 25 (7). pp. 602-618. ISSN 1745-2627 doi: https://doi.org/10.1080/13504509.2018.1450306

Evangelinos, K., Fotiadis, S., Skouloudis, A., Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737, Konstantakopoulou, F., Nikolaou, I. and Lundy, S. (2018) Occupational health and safety disclosures in sustainability reports: an overview of trends among corporate leaders. Corporate Social Responsibility and Environmental Management, 25 (5). pp. 961-970. ISSN 1535-3966 doi: https://doi.org/10.1002/csr.1512

Finch, D. J., Abeza, G., O'Reilly, N. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2018) Organizational identification and independent sales contractor performance in professional services. Journal of Services Marketing, 32 (4). pp. 373-386. ISSN 0887-6045 doi: https://doi.org/10.1108/jsm-07-2016-0278

Goyal, R., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2018) Achieving gender balance on British boards with the soft-law approach: directors’ perspective. Journal of Business Diversity, 18 (1). pp. 29-39. ISSN 2158-3889

Grigore, G. and Molesworth, M. (2018) 'Pouring politics down our throats': political CSR communication and consumer catharsis. In: Crowther, D. and Seifi, S. (eds.) Redefining Corporate Social Responsibility. Developments in Corporate Governance and Responsibility, 13. Emerald Publishing Limited, pp. 71-86. ISBN 9781787561625

Grigore, G., Stancu, A. and McQueen, D., eds. (2018) Corporate responsibility and digital communities: an international perspective towards sustainability. Palgrave. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7

Halkos, G. and Skouloudis, A. (2018) Corporate social responsibility and innovative capacity: intersection in a macro-level perspective. Journal of Cleaner Production, 182. pp. 291-300. ISSN 0959-6526 doi: https://doi.org/10.1016/j.jclepro.2018.02.022

Halkos, G., Skouloudis, A., Malesios, C. and Evangelinos, K. (2018) Bouncing back from extreme weather events: some preliminary findings on resilience barriers facing small and medium-sized enterprises. Business Strategy and the Environment, 27 (4). pp. 547-559. ISSN 0964-4733 doi: https://doi.org/10.1002/bse.2019

Jenkins, R. and Molesworth, M. (2018) Conceptualizing consumption in the imagination: relationships and movements between imaginative forms and the marketplace. Marketing Theory, 18 (3). pp. 327-347. ISSN 1741-301X doi: https://doi.org/10.1177/1470593117740753

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Goyal, R. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2018) Value-creating boards: diversity and evolved processes. Journal of Creating Value, 4 (1). pp. 22-41. ISSN 2454-213X doi: https://doi.org/10.1177/2394964318765287

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Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Goyal, R. and Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 (2018) Gender diversity on boards in Norway and the UK: a different approach to governance or a case of path dependency? In: Aluchna, M. and Aras, G. (eds.) Women on Corporate Boards: An International Perspective. Routledge, Oxford. ISBN 9781138740181

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Tatli, A., Nicolopoulou, K., Tankibayeva, A. and Mouraviev, N. (2018) A gender perspective on entrepreneurial leadership: female leaders in Kazakhstan. European Management Review, 15 (2). pp. 155-170. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12125

Koenig-Lewis, N., Asaad, Y. and Palmer, A. (2018) Sports events and interaction among spectators: examining antecedents of spectators’ value creation. European Sport Management Quarterly, 18 (2). pp. 193-215. ISSN 1618-4742 doi: https://doi.org/10.1080/16184742.2017.1361459

Krings, W. (2018) Impacting the B2B-Business Development Process: social media usage within a global software environment. DBA thesis, University of Reading. doi: https://doi.org/10.48683/1926.00116782

Littlewood, D. and Holt, D. (2018) Social entrepreneurship in South Africa: exploring the influence of environment. Business & Society, 57 (3). pp. 525-561. ISSN 0007-6503 doi: https://doi.org/10.1177/0007650315613293

Littlewood, D., Decelis, R., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Holt, D. (2018) Examining the drivers and outcomes of corporate commitment to climate change action in European high emitting industry. Business Strategy and the Environment, 27 (8). pp. 1437-1449. ISSN 0964-4733 doi: https://doi.org/10.1002/bse.2194

Malesios, C., Skouloudis, A., Dey, P. K., Abdelaziz, F. B., Kantartzis, A. and Evangelinos, K. (2018) The impact of small- and medium-sized enterprises sustainability practices and performance on economic growth from a managerial perspective: some modeling considerations and empirical analysis results. Business Strategy and the Environment, 27 (7). pp. 960-972. ISSN 1099-0836 doi: https://doi.org/10.1002/bse.2045

Mardon, R., Molesworth, M. and Grigore, G. (2018) YouTube beauty gurus and the emotional labour of tribal entrepreneurship. Journal of Business Research, 92. pp. 443-454. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2018.04.017

Molesworth, M., Grigore, G. F. and Jenkins, R. (2018) Games people play with brands: an application of Transactional Analysis to marketplace relationships. Marketing Theory, 18 (1). pp. 121-146. ISSN 1741-301X doi: https://doi.org/10.1177/1470593117706530

Molesworth, M., Watkins, R. and Denegri-Knott, J. (2018) Possession work on hosted digital consumption objects as consumer ensnarement. Journal of the Association for Consumer Research, 1 (2). pp. 246-261. ISSN 2378-1823 doi: https://doi.org/10.1086/685474

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2018) The chairperson buffering role in turbulent environments. In: British Academy of Management (BAM) Corporate Governance Special Interest Group Conference, 11-12 June 2018, Leeds, United Kingdom.

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2018) The chairperson and CEO roles interaction and responses to strategic tensions. Corporate Governance: The International Journal of Business in Society, 18 (1). pp. 143-164. ISSN 1472-0701 doi: https://doi.org/10.1108/cg-05-2017-0092

Nikolaou, I. E., Shaun, L., Evangelinos, K. and Skouloudis, A. (2018) An assessment framework of environmental management practices of EMAS certified firms. International Journal of Social Ecology and Sustainable Development, 9 (4). pp. 1-17. ISSN 1947-8410 doi: https://doi.org/10.4018/ijsesd.2018100101

Perez-Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Taheri, B., Farrington, T. and O'Gorman, K. (2018) On being attractive, social and visually appealing in social media: the effects of anthropomorphic tourism brands on Facebook fan pages. Tourism Management, 66. pp. 339-347. ISSN 1879-3193 doi: https://doi.org/10.1016/j.tourman.2017.11.013

Sit, J. K., Hoang, A. and Inversini, A. (2018) Showrooming and retail opportunities: a qualitative investigation via consumer-experience lens. Journal of Retailing and Consumer Services, 40. pp. 163-174. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2017.10.004

Waite, K. and Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X (2018) Essentials of digital marketing. Goodfellow Publishers, Woodeaton, pp244. ISBN 97819111396000