Modelling requirements of supplier selection for benchmarking service provision
Sun, L. L. and Mushi, C. (2009) Modelling requirements of supplier selection for benchmarking service provision. In: Feng, X., Liu, K. and Jiang, G. (eds.) Information Systems in the Changing Era: Theory and Practice. Aussino Acad Publ House, Marrickville, pp. 440-448. ISBN 9780980605723
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Supplier selection has a great impact on supply chain management. The quality of supplier selection also affects profitability of organisations which work in the supply chain. As suppliers can provide variety of services and customers demand higher quality of service provision, the organisation is facing challenges for making the right choice of supplier for the right needs. The existing methods for supplier selection, such as data envelopment analysis (DEA) and analytical hierarchy process (AHP) can automatically perform selection of competitive suppliers and further decide winning supplier(s). However, these methods are not capable of determining the right selection criteria which should be derived from the business strategy. An ontology model described in this paper integrates the strengths of DEA and AHP with new mechanisms which ensure the right supplier to be selected by the right criteria for the right customer's needs.