Where Does All the Knowledge Go in Small Knowledge-intensive Professional Service Firms?
Lu, S.-L. and Sexton, M. (2003) Where Does All the Knowledge Go in Small Knowledge-intensive Professional Service Firms? In: the 3rd International Postgraduate Research Conference in the Built and Human Environment, 3rd- 4th April, Lisbon, Portugal, pp. 303-310.
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Small knowledge-intensive professional service firms are becoming increasingly important agents of innovation in construction. There is thus an urgent need to better understand the nature and process of innovation in such firms. First, this paper presents a review of the relevant literature. It is concluded that this literature is often not appropriate for SKIPSFs, as it neglects the critical role of knowledge and knowledge workers in innovation within SKIPSFs. Second, a knowledge-based innovation model is presented as a holistic, system-oriented framework to better investigate how the SKIPSFs create, manage and exploit innovation. This model is to be tested with case study research.