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Knowledge management supporting the innovation strategy in service operations

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Birchall, D. and Giambona, G. (2009) Knowledge management supporting the innovation strategy in service operations. In: Jonischkeit, R. , Kazi, S. , Troxler, P. and Wolf, P. (eds.) Supporting Service Innovation through Knowledge Management. Knowledge Board. Swiss Knowledge Management Forum, Liestal, Switzerland.

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Item Type:Book or Report Section
Divisions:Science > School of the Built Environment
ID Code:11781
Publisher:Swiss Knowledge Management Forum
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