Accessibility navigation

Incorporation of different and changing client interests in the course of a project

Kurokawa, M., Schweber, L. ORCID: and Hughes, W. ORCID: (2014) Incorporation of different and changing client interests in the course of a project. In: 28th Annual ARCOM Conference, 01-03 September 2014, Portsmouth, UK, pp. 925-934.

Text - Published Version
· Please see our End User Agreement before downloading.

[img] Text - Accepted Version
· Restricted to Repository staff only


It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing.

Official URL:


There is a widespread assumption that clients’ expectations should be accommodated during a building project. However, there may be conflicting expectations within a client organization and these may change over time in the course of a project. Actor-Network Theory (ANT) is used to study the incorporation of client expectations into the on-going development of a building project. To illustrate this, negotiations over a particular decision, namely the location of a building on one university campus was analysed. Negotiations went through a number of stages, involving a master plan architect, members of the public, campus maps and the Vice Chancellor. An ANT analysis helped to trace diverse actors' interests in a series of discussions and how these interests conflict with each other as one option was chosen over another. The analysis revealed new client interests in each negotiation process. Also, the prioritisation of client interests changed over time. The documentation of diverse and dynamic client interests especially contributes to the understanding of how some client interests fail to be incorporated in decision-making processes

Item Type:Conference or Workshop Item (Paper)
Divisions:Science > School of the Built Environment > Organisation, People and Technology group
ID Code:57549
Additional Information:First published in ARCOM proceedings: ISBN 9780955239083


Downloads per month over past year

University Staff: Request a correction | Centaur Editors: Update this record

Page navigation