A design of benchmarking method for assessing performance of e-Government systems

Mushi, C. J. (2008) A design of benchmarking method for assessing performance of e-Government systems. In: SSE Systems Engineering Conference 2008, 25-26 Sep 2008, The University of Reading. (Unpublished)

Abstract/Summary

This paper is an initial work towards developing an e-Government benchmarking model that is user-centric. To achieve the goal then, public service delivery is discussed first including the transition to online public service delivery and the need for providing public services using electronic media. Two major e-Government benchmarking methods are critically discussed and the need to develop a standardized benchmarking model that is user-centric is presented. To properly articulate user requirements in service provision, an organizational semiotic method is suggested.

Item Type	Conference or Workshop Item (Paper)
URI	https://centaur.reading.ac.uk/id/eprint/1094
Refereed	No
Divisions	Science Henley Business School > Business Informatics, Systems and Accounting
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