Aligning user practices in innovation: The case of Heathrow's Terminal 5 project
Harty, C. and Araujo, L. (2009) Aligning user practices in innovation: The case of Heathrow's Terminal 5 project. In: Hakansson, H., Waluszewski, A., Prenkert, F. and Baraldi, E. (eds.) Use of science and technology in business: Exploring the impact of using activity for systems, organizations and people. Emerald, Bingley UK, pp. 271-290. ISBN 9781848554740
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