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An empirical study: measuring the service quality of an e-learning system with the model of ZOT SERVQUAL

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Wang, R., Yan, Z. and Liu, K. (2010) An empirical study: measuring the service quality of an e-learning system with the model of ZOT SERVQUAL. In: International Conference on E-Business and E-Government (ICEE 2010). IEEE, pp. 5379-5382. ISBN 9780769539973

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To link to this article DOI: 10.1109/ICEE.2010.1345


Item Type:Book or Report Section
Refereed:Yes
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:18177
Additional Information:The conference was held in Guangzhou, China, 7-9 May 2010.
Publisher:IEEE
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