Data interpretation in social housing management
Putt, T., (1992) Data interpretation in social housing management. Working Papers in Land Management & Development. 01/92. Working Paper. University of Reading, Reading. pp20.
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The use of business management techniques in the public sector is not a new topic. However the increased use of the phrase "housing business management" as against that of "housing administration" reflects a change in the underlying philosophy of service delivery. The paper examines how data collection and use can be related to the operational requirements of the social landlords and highlights the problems of systems dynamics generating functionally obsolete data.