Abstract/Summary

The Code offers a generic quality management process to provide the basis for a project-specific plan with assigned responsibilities, lines of communication, documentation details, storage and tracking of information for an audit trail. Responsibility for quality control is often confusing. Prescriptive regulation and guidance are not always helpful; bureaucracy reigns and sometimes the worker feels ground down by paperwork that adds little to quality control. An outcomes-based framework requires people who are part of the system to be competent, to think for themselves, rather than blindly following guidance, and to understand their responsibilities to deliver and maintain quality.