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Items where Author is "Borghi, Dr Matteo"

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Article

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0622

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Are environmental-related online reviews more helpful? A big data analytics approach. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0548

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Environmental discourse in hotel online reviews: a big data analysis. Journal of Sustainable Tourism, 29 (5). pp. 829-848. ISSN 1747-7646 doi: https://doi.org/10.1080/09669582.2020.1858303

Mariani, M., Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Okumus, F. (2020) Unravelling the effects of cultural differences in the online appraisal of hospitality and tourism services. International Journal of Hospitality Management, 90. 102606. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2020.102606

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M. (2020) Service robots in online reviews: an empirical study of online robotic discourse. Annals of Tourism Research. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2020.103036

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2020) Online review helpfulness and firms’ financial performance: an empirical study in a service industry. International Journal of Electronic Commerce, 24 (4). pp. 421-449. ISSN 1086-4415 doi: https://doi.org/10.1080/10864415.2020.1806464

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2019) Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149. 119752. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2019.119752

Mariani, M. M., Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Kazakov, S. (2019) The role of language in the online evaluation of hospitality service encounters: an empirical study. International Journal of Hospitality Management, 78. pp. 50-58. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2018.11.012

Mariani, M. M., Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Gretzel, U. (2019) Online reviews: differences by submission device. Tourism Management, 70. pp. 295-298. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2018.08.022

Mariani, M. M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2018) Effects of the booking.com rating system: bringing hotel class into the picture. Tourism Management, 66. pp. 47-52. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2017.11.006

This list was generated on Sun Sep 26 19:52:12 2021 UTC.

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