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Transportation quality, customer satisfaction and financial performance

Teklay, B., Dow, K. E., Askarany, D., Wong, J. and Shen, Y. ORCID: https://orcid.org/0000-0002-2943-6022 (2023) Transportation quality, customer satisfaction and financial performance. In: Akroyd, C. (ed.) Advances in management accounting. Advances in Management Accounting, 34. Emerald Publishing Limited, Bingley, pp. 63-82. ISBN 9781803820323

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To link to this item DOI: 10.1108/S1474-787120220000034003


Item Type:Book or Report Section
Refereed:Yes
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:101497
Uncontrolled Keywords:Transportation quality, customer satisfaction, US airline industry and financial performance
Publisher:Emerald Publishing Limited

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