Transportation quality, customer satisfaction and financial performanceTeklay, B., Dow, K. E., Askarany, D., Wong, J. and Shen, Y. ORCID: https://orcid.org/0000-0002-2943-6022 (2023) Transportation quality, customer satisfaction and financial performance. In: Akroyd, C. (ed.) Advances in management accounting. Advances in Management Accounting, 34. Emerald Publishing Limited, Bingley, pp. 63-82. ISBN 9781803820323
It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. To link to this item DOI: 10.1108/S1474-787120220000034003
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