Accessibility navigation

Transportation quality, customer satisfaction and financial performance

Teklay, B., Dow, K. E., Askarany, D., Wong, J. and Shen, Y. ORCID: (2023) Transportation quality, customer satisfaction and financial performance. In: Akroyd, C. (ed.) Advances in management accounting. Advances in Management Accounting, 34. Emerald Publishing Limited, Bingley, pp. 63-82. ISBN 9781803820323

Text - Accepted Version
· Please see our End User Agreement before downloading.


It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing.

To link to this item DOI: 10.1108/S1474-787120220000034003

Item Type:Book or Report Section
Divisions:Henley Business School > Business Informatics, Systems and Accounting
ID Code:101497
Uncontrolled Keywords:Transportation quality, customer satisfaction, US airline industry and financial performance
Publisher:Emerald Publishing Limited


Downloads per month over past year

University Staff: Request a correction | Centaur Editors: Update this record

Page navigation