Abstract/Summary

Clients’ lack of involvement in defining quality requirements for dwellings built by developers leads to a perception of poor quality at the time of purchase. The research presented in this paper aims to broaden previous research on defects by analyzing the defects that remain in the post-handover stage, which usually lasts 12 months after the handover period, and identifying the factors that influence the appearance of these defects, determining whether a significant difference exists in the quality of the two main residential building types built by developers: flats and detached houses. It also analyzes and discusses the areas and elements in which the defects were detected. The data were obtained from client complaint forms completed after the handover of 95 dwellings in Spain. The data were then statistically analyzed using a t-test analysis, a Pearson’s parametric correlation, and a chi-square test. The research reveals that clients detect more defects in flats than in detached houses. The lower quality of the materials used in flats and the tighter schedule to which flats are subject may cause these differences.