Aligning user practices in innovation: The case of Heathrow's Terminal 5 projectHarty, C. and Araujo, L. (2009) Aligning user practices in innovation: The case of Heathrow's Terminal 5 project. In: Hakansson, H., Waluszewski, A., Prenkert, F. and Baraldi, E. (eds.) Use of science and technology in business: Exploring the impact of using activity for systems, organizations and people. Emerald, Bingley UK, pp. 271-290. ISBN 9781848554740 Full text not archived in this repository. It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. Official URL: http://books.emeraldinsight.com/display.asp?K=9781...
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