• Baldus, B., Voorhees, C., and Calantone, R. (2015). Online brand community engagement: Scale development and validation. Journal of Business Research, 68(5), 978-985.
• Baraibar-Diez, E., Luna, M., Odriozola, M., and Llorente, I. (2020). Mapping social impact: A bibliometric analysis. Sustainability, 12(22), 9389.
• Barnett, M., Henriques, I., and Husted, B. (2020). Beyond good intentions: Designing CSR initiatives for greater social impact. Journal of Management, 46(6), 937-964.
• Beechler, S., Ciporen, R., and Yorks, L. (2013). Intersecting journeys in creating learning communities in executive education. Action Research, 11(3), 253-278.
• Bergh, D., Orlandi, I., Heugens, P., and Boyd, B. (2019). Information asymmetry in management research: Past accomplishments and future opportunities. Journal of Management, 45(1), 122-158.
• Bissola, R. & Imperatori, B. (2016). From governance to action: Measuring the engagement of active stakeholders in the social enterprise. Governance and Performance in Public and Non-Profit Organizations (Studies in Public and Non-Profit Governance), 5, 159-179.
• Bollen, K. & Curran, P. (2006). Latent Curve Models: A Structural Equation Perspective. Hoboken, NJ: Wiley.
• Bozkurt, S., Gligor, D., and Hollebeek, L. (2021). Ethnicity’s effect on social media-based comment intention: Comparing minority and majority consumers. Psychology & Marketing, 38(11), 1895-1910.
• Braun, J. and Gillespie, T. (2011). Hosting the public discourse, hosting the public: When online news and social media converge. Journalism Practice, 5(4), 383-398.
• Bridoux, F. and Stoelhorst, J. (2022). Stakeholder governance: Solving the collective action problems in joint value creation. Academy of Management Review, 47(2), 214-236.
• Brodie, R., Fehrer, J., Jaakkola, E., Conduit, J., and Hollebeek, L. (2016). From customer to actor engagement: Exploring a broadened conceptual domain. EMAC Conference, Oslo, May 24-27.
• Bui, M., Krishen, A., Anlamier, E., and Berezan, O. (2022). Fear of missing out in the digital age: The role of social media satisfaction and advertising engagement. Psychology & Marketing, 39(4), 683-693.
• Certo, S., Albader, L., Raney, K., & Busenbark, J. (2022). A Bayesian approach to nested data analysis: A primer for strategic management research. Strategic Organization, 22(2), 241-268.
• Chang, J., Zhu, Y., Wang, S., and Li, Y. (2018). Would you change your mind? An empirical study of social impact theory on Facebook. Telematics & Informatics, 35(1), 282-292.
• Chang, S. and Lin, S. (2019). Online gaming motive profiles in late adolescence and the related longitudinal development of stress, depression, and problematic internet use. Computers & Education, 135(Jul), 123-137.
• Cheng, Z., de Regt, A., and Young, K. (2024). Tools for the influencer‐entrepreneurship journey: A model of staged progression. Psychology & Marketing, 41(11), 2789-2804.
• Cialdini, R. (1999). Of tricks and tumors: Some little-recognized costs of dishonest use of effective social influence. Psychology & Marketing, 16(2), 91-98.
• Clark, M., Lages, C., and Hollebeek, L. (2020). Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm. Journal of Business Research, 121(Dec), 549-556.
• Clemens, V., Wilden, R., Akaka, M., Foege, J., & Nüesch, S. (2025). Multi-level value creation in the sharing economy: A configurational co-creation approach to business model development. Industrial Marketing Management, 125(Feb), 272-289.
• Cook, H., MacKenzie, R., and Forde, C. (2017). Union partnership as a facilitator to HRM: Improving implementation through oppositional engagement. International Journal of Human Resource Management, 31(10), 1262-1284.
• Cullum, J. and Harton, H. (2007). Cultural evolution: Interpersonal influence, issue importance, and the development of shared attitudes in college residence halls. Personality & Social Psychology Bulletin, 33(10), 1327-1339.
• Davis, K. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 32(2), 189-201.
• Davis, S., Pandhi, N., Warren, B., Grevious, N. et al. (2022). Developing catalyst films of health experiences: An analysis of a robust multi-stakeholder involvement journey. Research Involvement and Engagement, 8(34), 1-11.
• Demmers, J., Weltevreden, J., and Van Dolen, W. (2020). Consumer engagement with brand posts on social media in consecutive stages of the customer journey. International Journal of Electronic Commerce, 24(1), 53-77.
• Dhebar, A. (2013). Toward a compelling customer touchpoint architecture. Business Horizons, 56(2), 199-205.
• DiFonzo, N. and Bordia, P. (2011). Rumors influence: Toward a dynamic social impact theory of rumor. The Science of Social Influence, Psychology Press.
• Dong, X., Biao, W., and Chu, W. (2025). Tools for the impact of danmaku ritual types on user digital engagement in video‐based social media: The moderating role of influencer types and domains. Psychology & Marketing, 42(10), 2650-2672.
• Fink, E. (1996). Dynamic social impact theory and the study of human communication. Journal of Communication, 46(4), 4-12.
• Freeman, R. (1984). Strategic Management: A Stakeholder Approach. Boston, MA: Pitman/Ballinger.
• Fryer, C., Passmore, S., Maietta, R., et al. (2017). The symbolic value and limitations of racial concordance in minority research engagement. Qualitative Health Research, 26(6), 830-841.
• Goodman, M., Ackermann, N., Haskell-Craig, Z., Jackson, S., Bowen, D., & Thompson, V. (2022). Construct validation of the research engagement survey tool (REST). Research Involvement and Engagement, 8(26), 1-15.
• Goodwin, C. (1987). A social influence theory of consumer cooperation. In: Wallendorf, M. & Anderson, P. (Eds.), North American Advances in Consumer Research (Vol. 14), Provo, UT: Association for Consumer Research, 378-381.
• Gren, L. (2019). Learning more from crossing levels: Investigating agility at three levels of the organization. International Conference on Computational Science and Computational Intelligence (CSCI), Las Vegas, NV, USA, 2017, pp. 1035-1038 (doi: 10.1109/CSCI.2017.179).
• Grewal, D., Guha, A., Schweiger, E., Ludwig, S., and Wetzels, M. (2022). How communications by AI-enabled voice assistants impact the customer journey. Journal of Service Management, 33(4/5), 705-720.
• Grewal, D. and Roggeveen, A. (2020). Understanding retail experiences and customer journey management. Journal of Retailing, 96(1), 3-8.
• Grewal, R. and Sridhar, S. (2021). Commentary: Toward formalizing social influence structures in business-to-business customer journeys. Journal of Marketing, 85(1), 98-102.
• Hackman, R. (2003). Learning more by crossing levels: evidence from airplanes, hospitals, and orchestras. Journal of Organizational Behavior, 24(8), 905-922.
• Hamilton, R. and Price, L. (2019). Consumer journeys: Developing consumer-based strategy. Journal of the Academy of Marketing Science, 47(2), 187-191.
• Hamilton, R., Ferraro, R., Haws, K., and Mukhopadhyay, A. (2021). Traveling with companions: The social customer journey. Journal of Marketing, 85(1), 68-92.
• Hannay, J., Fuglerud, K., and Østvold, B. (2020). Stakeholder journey analysis for innovation. In: Antona, M. & Stephanidis, C. (Eds.), Universal Access in Human-Computer Interaction. Applications and Practice (HCII 2020). Lecture Notes in Computer Science (Vol. 12189). Springer, Cham, 370-389.
• Hänninen, M., Mitronen, L., and Kwan, S. (2019). Multi-sided marketplaces and the transformation of retail: A service systems perspective. Journal of Retailing and Consumer Services, 49(Jul), 380-388.
• Harton, H. and Bullock, M. (2007). Dynamic social impact: A theory of the origins and evolution of culture. Social and Personality Psychology Compass, 1(1), 521-540.
• Harton, H., Green, L., Jackson, C., & Latané, B. (1998). Demonstrating dynamic social impact: Consolidation, clustering, correlation, and (sometimes) the correct answer. Teaching of Psychology, 25(1), 31-35.
• Harton, H., Gunderson, M., and Bourgeois, M. (2022). I’ll be there with you: Social influence and cultural emergence at the capitol on January 6. Group Dynamics: Theory, Research, and Practice, 26(3), 220-238.
• Harvey, S. and Kou, C. (2013). Collective engagement in creative tasks: The role of evaluation in the creative process in groups. Administrative Science Quarterly, 58(3), 346-386.
• Harwood, J. (2020). Social identity theory. In: Van den Bulck, J. (Ed.), International Encyclopedia of Media Psychology, https://doi.org/10.1002/9781119011071.iemp0153.
• Herhausen, D., Kleinlercher, K., Verhoef, P., Emrich, O., and Rudolph, T. (2019). Loyalty formation for different customer journey segments. Journal of Retailing, 95(3), 9-29.
• Hollebeek, L., Sprott, D., Sigurdsson, V., and Clark, M. (2022a). Social influence and stakeholder engagement behavior conformity, compliance, and reactance. Psychology & Marketing, 39(1), 90-100.
• Hollebeek, L., Kumar, V., Srivastava, R., and Clark, M. (2023). Moving the stakeholder journey forward. Journal of the Academy of Marketing Science, 51(1), 23-49.
• Hollebeek, L., Kumar, V., and Srivastava, R. (2022b). From customer-, to actor-, to stakeholder engagement: Taking stock, conceptualization, and future directions. Journal of Service Research, 25(2), 328-343.
• Hollebeek, L., Srivastava, R., Clark, M., Urbonavicius, S., & Lim, W. (2024a). Crafting conceptual proposition-based contributions: The 7C framework. Psychology & Marketing, 41(10), 2396-2411.
• Holz, H., Becker, M., and Blut, M. (2024). Tools for eliminating customer experience pain points in complex customer journeys through smart service solutions. Psychology & Marketing, 41(3), 592-609.
• Hughes, A. and Dann, S. (2009). Political marketing and stakeholder engagement. Marketing Theory, 9(2), 243-256.
• Huguet, P. and Latané, B. (1996). Social representations as dynamic social impact. Journal of Communication, 46(4), 57-63.
• Jackson, V. (2005). Constitutional comparisons: Convergence, resistance, engagement. Harvard Law Review, 119(1), 109-128.
• James, L., Demaree, R., & Wolf, G. (1984). Estimating within-group interrater reliability with and without response bias. Journal of Applied Psychology, 69(1), 85-98.
• Kim, J. (2015). Design for Harmonious Experience. Springer, 157-185.
• Kimbrell, E., Philippe, G., & Longshore, M. (2022). Scientific institutions should support inclusive engagement: Reflections on the AAAS Center for Public Engagement Approach. Frontiers in Communication, 6, https://doi.org/10.3389/fcomm.2021.787349.
• Kleinaltenkamp, M., Karpen, I., Plewa, C., Jaakkola, E., & Conduit, J. (2019). Collective engagement in organizational settings. Industrial Marketing Management, 80(Jul), 11-23.
• Kline, R. (2023). Principles and Practice of Structural Equation Modeling (5e). New York: Guilford-Press.
• Kranzbühler, A., Kleijnen, M., and Verlegh, P. (2019). Outsourcing the pain, keeping the pleasure: Effects of touchpoints in the customer journey. Journal of the Academy of Marketing Science, 47(2), 308-327.
• Kumar, V., Hollebeek, L., Sharma, A., Rajan, B., and Srivastava, R. (2025). Responsible stakeholder engagement marketing. Journal of Business Research, 189(Feb), 115143.
• Latané, B. (1981). The psychology of social impact. American Psychologist, 36(4), 343-356.
• Latané, B. (1996). Dynamic social impact: The creation of culture by communication. Journal of Communication, 46(4), 13-25.
• Latané, B. and Bourgeois, M. (2008). Dynamic social impact and the consolidation, clustering, correlation, and continuing diversity of culture. In: Hogg, M. & Tindale, S. (Eds.), Blackwell Handbook of Social Psychology: Group Processes, 235-258.
• Latané, B. and L‘Herrou, T. (1996). Spatial clustering in the conformity game: Dynamic social impact in electronic groups. Journal of Personality and Social Psychology, 70(6), 1218-1230.
• Latané, B. and Nida, S. (1981). Ten years of research on group size and helping. Psychological Bulletin, 89(2), 308-324.
• Latané, B. and Wolf, S. (1981). The social impact of majorities and minorities. Psychological Review, 88(5), 438-453.
• Lee, J., Zhang, L., Dallas, M., and Chin, H. (2019). Managing relational conflict in Korean social enterprises: The role of participatory HRM practices, diversity climate, and perceived social impact. Business Ethics, the Environment, and Responsibility, 28(1), 19-35.
• Lemon, K. and Verhoef, P. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(Nov), 69-96.
• Libbey, H. (2004). Measuring student relationships to school: Attachment, bonding, connectedness, and engagement. Journal of School Health, 74(7), 274-283.
• Lievens, A. and Blažević, V. (2021). A service design perspective on the stakeholder engagement journey during B2B innovation: Challenges and future research agenda. Industrial Marketing Management, 95(May), 128-141.
• Lim, W.M. (2025). Systematic literature reviews: Reflections, recommendations, and robustness check. Journal of Consumer Behaviour, 24(3), 1498-1510.
• Lim, W.M. (2026). Theory and theory development: Guidelines for establishing theoretical gaps, foundations, contributions, and implications. Journal of Business Research, 102(Jan), 115745.
• Lin, J., Wang, Z., Jin, X., Huang, Y., and Chen, R. (2019). Identifying opinion leaders in Twitter during social events: Social impact theory from influencer’s perspective. 4th International Conference on Communication and Information Systems, IEEE Explore, 197-205.
• Lou, C., Zhou, X., Huang, X., Qiu, C., and Yuan, M. (2022). Fostering consumer engagement during an omnipresent victim crisis: Understanding the role of values in pandemic-themed advertising. International Journal of Advertising, 42(5), 890-915.
• MacInnis, D. (2011). A framework for conceptual contributions in marketing. Journal of Marketing, 75(4), 136-154.
• Mainolfi, G., LoPresti, L., Marino, V., and Filieri, R. (2022). You post, I travel: Bloggers’ credibility, digital engagement, and travelers’ behavioral intention: The mediating role of hedonic and utilitarian motivations. Psychology & Marketing, 39(5), 1022-1034.
• Mazur, A., & Pisarski, A. (2015). Major project managers’ internal and external stakeholder relationships: The development and validation of measurement scales. International Journal of Project Management, 33(8), 1680-1691.
• Mele, C., Hollebeek, L., DiBernardo, I., & Russo-Spena, T. (2025). Unravelling the customer journey: A conceptual framework and research agenda. Technological Forecasting & Social Change, 211(Feb), 123916.
• Menard, S. (2002). Longitudinal Research. SAGE University Paper #76, SAGE.
• Miller, T. (2012). The Hippies and American Values. Unversity of Tennessee Press.
• Mullen, B. (1985). Strength and immediacy of sources: A meta-analytic evaluation of the forgotten elements of social impact theory. Journal of Personality & Social Psychology, 48(6), 1458-1466.
• Muthukrishna, M. and Schaller, M. (2020). Are collectivistic cultures more prone to rapid transformation? Computational models of cross-cultural differences, social network structure, dynamic social influence, and cultural change. Personality & Social Psychology Review, 24(2) 103-120.
• Nezlek, J. and Smith, V. (2017). Social influence and personality. In: Harkins, S., Wiliams, K., and Burger, J. (Eds.), Oxford Handbook of Social Influence, 53-68.
• Novak, T. and Hoffman, D. (2019). Relationship journeys in the internet of things: A new framework for understanding interactions between consumers and smart objects. Journal of the Academy of Marketing Science, 47(2), 216-237.
• Ognyanova, K. (2020). Contagious politics: Tie strength and the spread of political knowledge. Communication Research, 49(1), 116-138.
• Ortbal, K., Frazzette, N., and Mehta, K. (2016). Stakeholder journey mapping: An educational tool for social entrepreneurs. Procedia Engineering, 159, 249-258.
• Osman, H., D’Acunto, D., and Johns, N. (2019). Tools for home and away: Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms? Psychology & Marketing, 36(12), 1162-1175.
• Pera, R., Occhiocupo, N., and Clarke, J. (2016). Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective. Journal of Business Research, 69(10), 4033-4041.
• Perez-Vega, R., Waite, K., and O’Gorman, K. (2016). Social impact theory: An examination of how immediacy operates as an influence upon social media interaction in Facebook fan pages. Marketing Review, 16(3), 299-321.
• Peterson, R. (2017). Interrogating race, crime, and justice in a time of unease and racial tension. Criminology, 55(2), 245-272.
• Pudelko, M. and Harzing, A.W. (2008). The golden triangle for MNCs: Standardization towards headquarters practices, standardization towards global best practices and localization. Organizational Dynamics, 37(4), 394-404.
• Ramaswamy, V. & Ozcan, K. (2016). Brand value co-creation in a digitalized world: An integrative framework and research implications. International Journal of Research in Marketing, 33(1), 93-106.
• Razmus, W., Grabner‐Kräuter, S., Kostyra, M., and Zawadzka, A. (2022). Buying happiness: How brand engagement in self-concept affects purchase happiness. Psychology & Marketing, 39(11), 2096-2109.
• Richardson, D. (2001). Dynamic social impact theory predicts regional variation in, and the development of social representations of, aggression. In J. Ramirez & D. Richardson (Eds.), Cross-cultural Approaches to Research on Aggression and Reconciliation. Nova Science, 9-21.
• Roy, R., Sharma, P., Chan, R., and Potdar, Y. (2021). Exploring the role of spotlight effect in pay-what-you-want-pricing: An anchoring and adjustment perspective. Psychology & Marketing, 38(5), 866-880.
• Saren, M. (2009). Modes of engagement for critical marketing: Oppositional, revivalist and therapeutic. Journal of Marketing Management, 25(7-8), 843-848. ‘
• Sauer, P. & Seuring, S. (2023). How to conduct systematic literature reviews in management research: A guide in 6 steps and 14 decisions. Review of Managerial Science, 17, 1899-1933.
• Scholten, P. and Holzhacker, R. (2009). Bonding, bridging and ethnic minorities in the Netherlands: Changing discourses in a changing nation. Nations and Nationalism, 15(1), 81-100.
• Seltzer, N., Johnson, A., and Amira, K. (2013). Revisiting dynamic social impact theory: Extensions and applications for political science. International Journal of Politics, Culture, and Society, 26, 349-367.
• Shavitt, S. and Barnes, A. (2020). Culture and the consumer journey. Journal of Retailing, 96(1), 40.
• Sheng, M., Natalia, N., & Rusfian, E. (2024). AI chatbot, human, and in-between: Examining the broader spectrum of rechnology-human interactions in driving customer-brand relationships across experience and credence services. Psychology & Marketing, 42(4), 1051-107.
• Shojaati, N. & Osgood, N. (2023). An agent-based social impact theory model to study the impact of in-person school closures on nonmedical prescription opioid use among youth. Systems, 11, 72-82.
• Siebert, A., Gopaldas, A., Lindridge, A., and Simoes, C. (2020). Customer experience journeys: Loyalty loops versus involvement spirals. Journal of Marketing, 84(4), 45-66.
• Siuki, H. and Webster, C. (2021). Social good or self-interest: Incentivizing consumer social media engagement behaviour for health messages. Psychology & Marketing, 38(8), 1293-1313.
• Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104(Nov), 333-339.
• So, K., Li, J., King, C., and Hollebeek, L. (2024). Social media marketing activities, customer engagement, and customer stickiness: A longitudinal investigation. Psychology & Marketing, 41(7), 1597-1613.
• Sundararajan, B. and Tetzlaff, E. (2018). Dynamic social impact theory: Heterophily and homophily in socio-cultural communication (SCMC). Reconceptualizing New Media and Intercultural Communication in a Networked Society, IGI-Global, DOI: 10.4018/978-1-5225-3784-7.ch005.
• Taylor, D., Wheeler, L., and Altman, I. (1973). Self-disclosure in isolated groups. Journal of Personality and Social Psychology, 26(1), 39-47.
• Thomas, V. and Vinuales, G. (2017). Understanding the role of social influence in piquing curiosity and influencing attitudes and behaviors in a social network context. Psychology & Marketing, 34(9), 884-893.
• Trianz (2022). Stakeholder journey mapping. Accessed (Jan 7, 2026) at: https://www.trianz.com/experience-design/stackholder-journey-mapping.
• Tuckman, B. and Jensen, M. (2010). Stages of small-group development revisited. Group Facilitation, 10, 43-48.
• Tumpa, R. & Naeni, L. (2025). Improving decision-making and stakeholder engagement at project governance using digital technology for sustainable infrastructure projects. Smart and Sustainable Built Environment, 14(4), 1292-1329.
• Turner, R. and Derakhshan, R. (2020). Understanding stakeholder experience through the stakeholder journey. European Academy of Management Proceedings, Dublin.
• Venkatesan, R., Petersen, A., and Guissoni, L. (2018). Measuring and managing customer engagement value through the customer journey. In: Palmatier, R., Kumar, V., & Harmeling, C. (Eds.), Customer Engagement Marketing, Palgrave MacMillan, 53-74.
• Viglia, G., Pera, R., and Bigné, E. (2018). The determinants of stakeholder engagement in digital platforms. Journal of Business Research, 89(Aug), 404-410.
• Visser, A., Lee, M., Barringham, T., and Salehi, N. (2022). Out of tune: Perceptions of, engagement with, and responses to mental health interventions by professional popular musicians: A scoping review. Psychology of Music, 50(3), 814-829.
• Viswanathan, V., Hollebeck, L., Malthouse, E., Maslowska, E., Kim, S., and Xie, W. (2017). The dynamics of consumer engagement with mobile technologies. Service Science, 9(1), 36-49.
• Vredeveld, A. and Coulter, R. (2019). Cultural experiential goal pursuit, cultural brand engagement, and culturally authentic experiences: Sojourners in America. Journal of the Academy of Marketing Science, 47(2), 274-290.
• Walsh, D., Kliamenakis, A., and Laroche, M. (2024). Tools for Authenticity in TikTok: How content creator popularity and brand size influence consumer engagement with sponsored user‐generated content. Psychology & Marketing, 41(11), 2645-2656.
• Wedel, M. & Kamakura, W. (2002). Introduction to the special issue on market segmentation. International Journal of Research in Marketing, 19, 181-183.
• Weitzner, D. and Deutsch, Y. (2015). Understanding motivation and social influence in stakeholder prioritization. Organization Studies, 36(10), 1337-1360.
• Welden, R., Haenlein, M., Hewett, K., Smith, K., & Hulland, J. (2025). Quest for insights: Leveraging data from the video game ecosystem in marketing. Journal of the Academy of Marketing Science, 53, 1135-1156.
• Wise, S. (2014). Can a team have too much cohesion? The dark side of network density. European Management Journal, 32(5), 703-711.
• Wolf, W., Launay, J., and Dunbar, R. (2016). Joint attention, shared goals, and social bonding. British Journal of Psychology, 107(2), 322-337.
• Yasui, M., Choi, Y., Chin, M., Samuels, G., and Kim, K. (2021). Culturally attuned engagement: A qualitative analysis of social service providers in community-based organizations serving Chinese, Vietnamese, and Cambodian migrant populations. Journal of Ethic and Cultural Diversity in Social Work, DOI: https://doi.org/10.1080/15313204.2021.1913777.
• Zinn, M. (1979). Field research in minority communities: Ethical, methodological and political observations by an insider. Social Problems, 27(2), 209-219.