Digitalization of supply chain and its impact on cost, firm performance, and resilience: technology turbulence and top management commitment as moderatorChatterjee, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Ferraris, A. (2023) Digitalization of supply chain and its impact on cost, firm performance, and resilience: technology turbulence and top management commitment as moderator. IEEE Transactions on Engineering Management. ISSN 0018-9391
It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. To link to this item DOI: 10.1109/TEM.2023.3297251 Abstract/SummaryThis article determines the impact of supply chain digitalization (SCD) on firm performance and resilience. We also investigate the moderating role of technology turbulence (TT) and top management commitment (MC). A theoretical model is developed from the inputs from literature review and resource-based view, dynamic capability view, and absorptive capacity theories. The theoretical model is then validated using structural equation modeling with consideration of 712 usable responses from different service and manufacturing firms. Multigroup analysis was also conducted to investigate the moderating role of TT and top MC. The article finds that SCD has a significant impact on the cost performance of the firms, which in turn impacts significantly and positively on firm performance, mediated through operational performance of the firms. The article also highlights that there is a considerable moderating impact of TT and top MC on the digitalization of the supply chain management process.
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