Towards a life-event oriented G2C e-service provision: the NoBLE FrameworkAlsoud, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Towards a life-event oriented G2C e-service provision: the NoBLE Framework. In: Proceedings of the Eighteenth Americas Conference on Information Systems, 9-12 August 2012, Seattle. Full text not archived in this repository. It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. Official URL: http://aisel.aisnet.org/amcis2012/proceedings/EGov... Abstract/SummaryOne of the primary features of modern government-to-citizen (G2C) service provision is the ability to offer a citizen-centric view of the e-government portal. Life-event approach is one of the most widely adopted paradigms supporting the idea of solving a complex event in a citizen’s life through a single service provision. Several studies have used this approach to design e-government portals. However, they were limited in terms of use and scalability. There were no mechanisms that show how to specify a life-event for structuring public e-services, or how to systematically match life-events with these services taking into consideration the citizen needs. We introduce the NOrm-Based Life-Event (NoBLE) framework for G2C e-service provision with a set of mechanisms as a guide for designing active life-event oriented e-government portals.
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