C

Clark, M., McDonald, M. and Smith, B., (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management

G

Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 and Ghinea, G. (2002) Impact of captions on deaf and hearing perception of multimedia video clips. In: Multimedia and Expo, 2002. ICME '02., 25-28 August 2002, Lausanne, pp. 753-756.

L

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041 and Husemann, E. (2002) Steering away from Scylla, falling into Charybdis: the importance of recognising, simulating and challenging reinforcing loops in social systems. In: Milling, P.M. (ed.) Entscheiden in Komplexen Systemen. Duncker & Humblot, Berlin, Germany, pp. 27-68. ISBN 3428106830

Liu, K., Sun, L. and Bennett, K. (2002) Co-design of business and IT systems: introduction by guest editors. Information Systems Frontiers, 4 (3). pp. 251-256. ISSN 1572-9419 doi: https://doi.org/10.1023/A:1019942501848

M

Manwani, S. (2002) Global IT architecture: who calls the tune? Journal of Global Information Technology Management, 5 (4).