Bailey, C. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2006) How companies use customer insight to drive customer acquisition, retention, and development: an exploratory multiple case study. Report. Henley Centre for Customer Management

Belitski, M. (2006) Cross-border Labour Markets: Methodology, Features of Formation and Problems of Development. Journal of International Law and International Relations. ISSN 2072-0521

Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 and Harrington, T., (2006) Organisational climate research. Report. Henley Centre for Customer Management

Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 (2006) Incorporating and understanding the user perspective. In: Ghinea, G. and Chen, S. Y. (eds.) Digital Multimedia Perception and Design. IGI Group Publishing, pp. 81-109. ISBN 9781591408604

Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Ghinea, G. (2006) Defining user perception of distributed multimedia quality. ACM Transactions on Multimedia Computing, Communications and Applications, 2 (4). pp. 241-257. ISSN 1551-6865 doi: 10.1145/1201730.1201731

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041 (2006) IFORS' Operational Research Hall of Fame Jay Wright Forrester. International Transactions in Operational Research, 13 (5). pp. 483-492. ISSN 0969-6016

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041, Rouwette, E. A. J. A. and Vennix, J. A. M., eds. (2006) System dynamics in organizational consultation. Systems Research and Behavioral Science, 23 (4). John Wiley & Sons, Inc.

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041, Rouwette, E. A.J.A. and Vennix, J. A.M. (2006) System dynamics in organizational consultation: modelling for intervening in organizations. Systems Research and Behavioral Science, 23 (4). pp. 443-449. ISSN 1099-1743 doi: 10.1002/sres.771

Lemke, F., Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 and Wilson, H., (2006) What makes a great customer experience. Report. Henley Centre for Customer Management

Liu, K. and Sun, L. (2006) Determining information requirements for e-business Systems - from activity space to information space. Journal of International Technology and Information Management, 1 (15). 1 - 18. ISSN 1941-6679

Smith, B., Wilson, H. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 (2006) Creating and using customer insight: 12 rules of best practice. Journal of Medical Marketing, 6 (2). pp. 135-139. ISSN 1745-7912 doi: 10.1057/palgrave.jmm.5050013