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A study of the relationship between emotional intelligence and performance in UK call centres

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Higgs, M. (2004) A study of the relationship between emotional intelligence and performance in UK call centres. Journal of Managerial Psychology, 19 (4). pp. 442-454. ISSN 0268-3946

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To link to this article DOI: 10.1108/02683940410537972


Item Type:Article
Refereed:Yes
Divisions:Henley Business School > Leadership, Organisations and Behaviour
ID Code:23127
Publisher:Emerald Group Publishing
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