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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Ekinci, Y. and Dawes, P. L. (2009) Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 29 (4). pp. 503-521. ISSN 0264-2069

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To link to this item DOI: 10.1080/02642060802283113


Item Type:Article
Refereed:Yes
Divisions:Henley Business School > Marketing and Reputation
ID Code:47578

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