2023

Acikgoz, Fulya, Perez Vega, Rodrigo, Okumus, Fevzi and Sylos, Nikolaos (2023) Consumer engagement with AI-powered voice assistants: a behavioral reasoning perspective. Psychology & Marketing. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21873

Alawadi, Asma, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279, Morley, Michael and Khan, Nadeem (2023) Diversified boards and the achievement of environmental, social and governance goals. Business Ethics, the Environment and Responsibility. ISSN 2694-6424 doi: https://doi.org/10.1111/beer.12606

Borghi, Matteo ORCID: https://orcid.org/0000-0002-4150-1595, Mariani, Marcello M., Vega, Rodrigo P. and Wirtz, Jochen (2023) The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors. Psychology & Marketing, 40 (11). pp. 2355-2369. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21903

Brooks, Chris ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, Ivan ORCID: https://orcid.org/0000-0002-8344-9983, Saraeva, Anastasiya, Hillenbrand, Carola ORCID: https://orcid.org/0000-0002-2929-5098 and Money, Kevin (2023) The importance of staying positive: the impact of emotions on attitude to risk. International Journal of Finance and Economics, 28 (3). pp. 3232-3261. ISSN 1099-1158 doi: https://doi.org/10.1002/ijfe.2591

Erdogan, Gozde and Mete, Melisa (2023) A cross cultural study on customers’ engagement on value co-creation in big data concept: the moderating effect of privacy concerns: an abstract. In: Jochims, Bruna and Allen, Juliann (eds.) Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Cham, pp. 159-160. ISBN 9783031246869 doi: https://doi.org/10.1007/978-3-031-24687-6_61

Goyal, Rita, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, Andrew and Talbot, Danielle (2023) Female board directors’ resilience against gender discrimination. Gender, Work & Organization, 30 (1). pp. 197-222. ISSN 1468-0432 doi: https://doi.org/10.1111/gwao.12669

Hair, Neil, Akdevelioglu, Duygu ORCID: https://orcid.org/0000-0002-5156-6384 and Clark, Moira (2023) The philosophical and methodological guidelines for ethical online ethnography. International Journal of Market Research, 65 (1). pp. 12-28. ISSN 1470-7853 doi: https://doi.org/10.1177/14707853221137459

Hollebeek, Linda D., Kumar, V., Srivastava, Rajendra K. and Clark, Moira K. (2023) Moving the stakeholder journey forward. Journal of the Academy of Marketing Science, 51 (1). pp. 23-49. ISSN 1552-7824 doi: https://doi.org/10.1007/s11747-022-00878-3

Hollebeek, Linda D., Urbonavicius, Signitas, Sigurdsson, Valdimar, Arvola, René and Clark, Moira K. (2023) Customer journey value: a conceptual framework. Journal of Creating Value, 9 (1). pp. 8-26. ISSN 2454-213X doi: https://doi.org/10.1177/23949643231157155

Kakabadse, Andrew P. and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Enhancing policy delivery: normalizing four critical contributions. British Politics, 18. pp. 236-253. ISSN 1746-918X doi: https://doi.org/10.1057/s41293-021-00161-z

Kakabadse, Andrew P. and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Reading the mindset of the secretary of state: shaping policy delivery effectiveness. British Politics, 18. pp. 218-235. ISSN 1746-918X doi: https://doi.org/10.1057/s41293-020-00147-3

Khan, Nadeem, Korac-Kakabadse, Nada, Skouloudis, Antonis and Oliveira, Fabio (2023) Environmental impact and food security: socio-ecological sustainability of soya from Brazil. In: Filho, Walter Leal, Aguilar-Rivera, Noé, Borsari, Bruno, de Brito, Paulo R. B. and Guerra, Baltazar Andrade (eds.) SDGs in the Americas and Caribbean Region. Implementing the UN Sustainable Development Goals – Regional Perspectives. Springer Cham, pp. 237-256. ISBN 9783031160165 doi: https://doi.org/10.1007/978-3-030-91188-1_111-1

Lages, Cristiana R., Perez Vega, Rodrigo, Kadić-Maglajlić, Selma and Borghei Razavi, Niloo (2023) A systematic review and bibliometric analysis of the dark side of customer behavior: an integrative customer incivility framework. Journal of Business Research, 161. 113779. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2023.113779

Lawal, Samuel Oluwatosin (2023) Investigating how different stakeholder perspectives in organisational narrative communication influence individuals’ implicit attitudes, explicit attitudes, intentions, and behaviours towards communicated issues. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00111759

Mahmoodi Kahriz, Bahram, Snuggs, Sarah, Sah, Anumeha, Clot, Sophie ORCID: https://orcid.org/0000-0002-4964-825X, Lamport, Daniel ORCID: https://orcid.org/0000-0002-4592-0439, Forrest, Joseph, Helme - Guizon, Agnes, Wilhelm, Marie-Claire, Caldara, Cindy, Anin, Camille and Vogt, Julia ORCID: https://orcid.org/0000-0002-3178-2805 (2023) Unveiling consumer preferences and intentions for co-created features of a combined diet and physical activity app: a cross-sectional study in four European countries. JMIR Human Factors. ISSN 2292-9495 doi: https://doi.org/10.2196/44993 (In Press)

Majetic, Filip and Perez Vega, Rodrigo (2023) Willingness to receive and provide resources in Europe’s non-remunerated and remunerated collaborative consumption. Business and Society Review, 128 (1). pp. 51-69. ISSN 1467-8594 doi: https://doi.org/10.1111/basr.12299

Miguel, Cristina, Lutz, Christoph, Majetić, Filip and Perez-Vega, Rodrigo (2023) Working from paradise? An analysis of the representation of digital nomads’ values and lifestyle on Instagram. New Media and Society. ISSN 1461-7315 doi: https://doi.org/10.1177/14614448231205892

Miguel, Cristina, Lutz, Christoph, Majetić, Filip, Perez Vega, Rodrigo and Sanchez Razo, Miguel (2023) It's not all shiny and glamorous: loneliness and fear of missing out among digital nomads. In: Proceedings of the 56th Hawaii International Conference on System Sciences, 3-6 Jan 2023, Hawaii, pp. 4628-4637.

Oliveira, Fabio, Khan, Nadeem and Korac-Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Innovative application of digital technologies in rapid change phenomena in boards. In: Cucari, Nicola, Yamak, Sibel, Esposito De Falco, Salvatore and Lee, Bill (eds.) Handbook of Research Methods for Corporate Governance. Handbooks of Research Methods in Management. Edward Elgar, pp. 245-267. ISBN 9781802202885 doi: https://doi.org/10.4337/9781802202892.00020

Platt, Moritz ORCID: https://orcid.org/0000-0003-2137-4370, Ojeka, Stephen ORCID: https://orcid.org/0000-0002-1286-0185, Drăgnoiu, Andreea-Elena ORCID: https://orcid.org/0000-0003-0591-3135, Ibelegbu, Oserere Ejemen ORCID: https://orcid.org/0000-0001-9081-2392, Pierangeli, Francesco ORCID: https://orcid.org/0000-0003-0199-2163, Sedlmeir, Johannes ORCID: https://orcid.org/0000-0003-2631-8749 and Wang, Zixin ORCID: https://orcid.org/0000-0002-8594-3803 (2023) Energy demand unawareness and the popularity of Bitcoin: evidence from Nigeria. Oxford Open Energy, 2. ISSN 2752-5082 doi: https://doi.org/10.1093/ooenergy/oiad012

Schopohl, Lisa ORCID: https://orcid.org/0000-0002-2150-3593, Morais, Filipe ORCID: https://orcid.org/0000-0003-1297-6556 and Akrivou, Kleio ORCID: https://orcid.org/0000-0003-2212-6280, (2023) Henley Business School report to the United Nations' Principles for Responsible Management Education 2021/22 and 2022/23. Report. Henley Business School

Shead, Perry (2023) Antecedents of customer loyalty in the manufacturing industry. DBA thesis, University of Reading. doi: https://doi.org/10.48683/1926.00112342

Takhar, Amandeep, Bebek, Gaye ORCID: https://orcid.org/0000-0002-3597-381X and Jamal, Ahmad (2023) Activists of themselves: liminality of Instagram and its role in the ethnic identity construction processes of third generation British Sikhs to their imagined identities. International Journal of Information Management, 70. 102467. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2021.102467

Vichiengior, Tunyaporn, Ackermann, Claire-Lise and Palmer, Adrian (2023) Consumer anticipation as a performative experience. European Journal of Marketing. ISSN 0309-0566 doi: https://doi.org/10.1108/EJM-09-2021-0729

2022

Akbar, M. Bilal ORCID: https://orcid.org/0000-0003-3092-6878, Garnelo-Gomez, Irene, Ndupu, Lawrence, Barnes, Elizabeth and Foster, Carley (2022) An analysis of social marketing practice: factors associated with success. Health marketing quarterly, 39 (4). pp. 356-376. ISSN 1545-0864 doi: https://doi.org/10.1080/07359683.2021.1997525

Barari, Mojtaba, Paul, Justin, Ross, Mitchell, Thaichon, Sara and Surachartkumtonkun, Jiraporn (2022) Relationships among actors within the sharing economy: meta-analytics review. International Journal of Hospitality Management, 103. 103215. ISSN 0278-4319 doi: https://doi.org/10.1016/j.ijhm.2022.103215

Bogac Kanadli, Sadi, Alawadi, Asma, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 and Zhang, Pingying (2022) Do independent boards pay attention to corporate sustainability? Gender diversity can make a difference. Corporate Governance, 22 (7). pp. 1390-1404. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-09-2021-0352

Denegri-Knott, Janice, Jenkins, Rebecca and Molesworth, Mike (2022) Transformations in digital virtual consumption. In: Llamas, Rosa and Belk, Russell (eds.) The Routledge Handbook of Digital Consumption. 2nd edition. Routledge, London, pp. 284-296, 580. ISBN 9781003317524 doi: https://doi.org/10.4324/9781003317524-27

Fernandez-Muinos, Maria, Money, Kevin, Saraeva, Anastasiya ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, Irene ORCID: https://orcid.org/0000-0002-8391-3221 and Vazquez-Suarez, Luis (2022) “The ladies are not for turning”: exploring how leader gender and industry sector influence the corporate social responsibility practices of franchise firms. Heliyon, 8 (11). e11930. ISSN 24058440 doi: https://doi.org/10.1016/j.heliyon.2022.e11930

Fernández-Muiños, Maria, Money, Kevin, Saraeva, Anastasiya ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, Irene and Vázquez-Suárez, Luis (2022) Are the sins of the father the sins of the sons, but not the daughters? Exploring how leadership gender and generation impact the corporate social responsibility of franchise firms. Sustainability, 14 (14). 8574. ISSN 2071-1050 doi: https://doi.org/10.3390/su14148574

Garnelo-Gomez, Irene ORCID: https://orcid.org/0000-0002-8391-3221 (2022) Sustainable marketing: creating positive impact through experiential learning. In: Bustamante, Silke, Saltevo, Ellen, Schmitz, Marina and Martinovic, Martina (eds.) Shaping a Sustainable Future: Innovative Teaching Practices for Educating Responsible Leaders. FHW Forschung (72). Nomos, Baden-Baden, pp. 71-86. ISBN 9783848785155

Garnelo-Gomez, Irene, Money, Kevin and Littlewood, David (2022) From holistically to accidentally sustainable: a study of motivations and identity expression in sustainable living. European Journal of Marketing, 56 (12). ISSN 0309-0566 doi: https://doi.org/10.1108/EJM-03-2020-0226

Hillenbrand, Carola, Saraeva, Anastasiya, Money, Kevin and Brooks, Chris ORCID: https://orcid.org/0000-0002-2668-1153 (2022) Saving for a rainy day… or a trip to the Bahamas? How the framing of investment communication impacts retail investors. British Journal of Management, 33 (2). pp. 1087-1109. ISSN 1467-8551 doi: https://doi.org/10.1111/1467-8551.12455

Hollebeek, Linda D., Menidjel, Choukri, Itani, Omar S., Clark, Moira K. and Sigurdsson, Valdimar (2022) Consumer engagement with self-driving cars: a theory of planned behavior-informed perspective. Asia Pacific Journal of Marketing and Logistics. ISSN 1355-5855 doi: https://doi.org/10.1108/APJML-08-2022-0654

Hollebeek, Linda D., Sharma, Tripti Ghosh, Pandey, Ritesh, Sanyal, Priyavrat and Clark, Moira K. (2022) Fifteen years of customer engagement research: a bibliometric and network analysis. Journal of Product & Brand Management,, 31 (2). pp. 293-309. ISSN 1061-0421 doi: https://doi.org/10.1108/JPBM-01-2021-3301

Hollebeek, Linda D. ORCID: https://orcid.org/0000-0002-1282-0319, Sprott, David E., Urbonavicius, Sigitas ORCID: https://orcid.org/0000-0003-4176-2573, Sigurdsson, Valdimar, Clark, Moira K., Riisalu, Rein ORCID: https://orcid.org/0000-0002-3332-7275 and Smith, Dale L. G. (2022) Beyond the big five: the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagement. Psychology & Marketing, 39 (6). pp. 1230-1243. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21647

Hollebeek, Linda D. ORCID: https://orcid.org/0000-0002-1282-0319, Urbonavicius, Sigitas, Sigurdsson, Valdimar, Clark, Moira K., Parts, Oliver and Rather, Raouf Ahmad ORCID: https://orcid.org/0000-0002-9242-1165 (2022) Stakeholder engagement and business model innovation value. The Service Industries Journal, 42 (1-2). pp. 1-17. ISSN 1743-9507 doi: https://doi.org/10.1080/02642069.2022.2026334

Hollebeek, L, Muñiz-Martínez, N, Clark, Moira, Simanaviciute, A and Letukyte, N (2022) Customer engagement in emerging markets: framework and propositions. Organizations and Markets in Emerging Economies. ISSN 2345-0037 (In Press)

Kakabadse, Andrew P. and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2022) Strengthening the democratic project: information as the foundation of the fourth estate. Open Journal of Political Science, 12 (2). pp. 232-255. ISSN 2164-0505 doi: https://doi.org/10.4236/ojps.2022.122015

Koenig-Lewis, Nicole, Grazzini, Laura and Palmer, Adrian (2022) Cakes in plastic: a study of implicit associations of compostable bio-based versus plastic food packaging. Resources, Conservation and Recycling (178). ISSN 0921-3449 doi: https://doi.org/10.1016/j.resconrec.2021.105977

Mete, Melisa, Erdogan, Gozde and Yuksel, Ruya (2022) Consumers’ attitudes and privacy concerns on value co-creation: a cross cultural study on big data perspective: an abstract. In: Academy of Marketing Science Annual Conference - World Marketing Congress, 1-4 JUN 2021, pp. 201-202. doi: https://doi.org/10.1007/978-3-030-95346-1_71

Miguel, Cristina and Perez Vega, Rodrigo (2022) A stakeholders’ analysis of Airbnb in London and Barcelona. In: Travlou, Penny and Ciolfi, Luigina (eds.) Ethnographies of Collaborative Economies across Europe: Understanding Sharing and Caring. Ubiquity Press, London, pp. 229-246. ISBN 9781914481253 doi: https://doi.org/10.5334/bct

Mitchell, Sarah-Louise ORCID: https://orcid.org/0000-0002-2286-9941 and Clark, Moira K. (2022) Rethinking nonprofit service disintermediation through service communication interactions. Journal of Service Management, 33 (4/5). pp. 758-773. ISSN 1757-5818 doi: https://doi.org/10.1108/JOSM-10-2021-0401

Morais, Filipe ORCID: https://orcid.org/0000-0003-1297-6556 (2022) The Palgrave Handbook of ESG and Corporate Governance. Springer Nature, New York, pp420. ISBN 9783030994679 (In Press)

Mouraviev, Nikolai and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2022) The role of social entrepreneurs' cosmopolitan orientation in bridging the gap between prosperity and social deprivation. Society and Business Review, 17 (2). pp. 196-216. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-02-2021-0033

Oliveira, Fabio, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, Nadeem (2022) Board engagement with digital technologies: a resource dependence framework. Journal of Business Research, 139. pp. 804-818. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.10.010

Sharma, Manisha ORCID: https://orcid.org/0000-0003-4789-0015, Banerjee, Subhojit and Paul, Justin ORCID: https://orcid.org/0000-0001-5062-8371 (2022) Role of social media on mobile banking adoption among consumers. Technological Forecasting and Social Change, 180. 121720. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.121720

Truong, Hong‐Bich (Iris), Jesudoss, Sylvian Patrick ORCID: https://orcid.org/0000-0002-1286-0011 and Molesworth, Mike (2022) Consumer mischief as playful resistance to marketing in Twitter hashtag hijacking. Journal of Consumer Behaviour, 21 (4). pp. 828-841. ISSN 1479-1838 doi: https://doi.org/10.1002/cb.2040

Wilkinson, Fiona and Rose, Susan (2022) An exploration of the relationship between self-confidence and female leadership: the role of workplace coaching in supporting gender equality. Philosophy of Coaching, 7 (1). pp. 50-64. doi: https://doi.org/10.22316/poc/07.1.04

Zhang, Pingying ORCID: https://orcid.org/0000-0002-2136-4984 and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2022) A conceptual approach to exploring board effect on CSR responsiveness. Journal of Corporate Governance, Insurance, and Risk Management, 9 (2). pp. 302-315. ISSN 2757-0983 doi: https://doi.org/10.56578/jcgirm090201

Zhang, P., Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279, Van Deusen, Cheryl and Fadil, Paul (2022) Resilience in the Covid-19 pandemic: a study of board diversity through a crisis management plan. Quarterly Review of Business Disciplines, 9 (3). ISSN 2329-5163

2021

Alawadi, Asma, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, Nadeem (2021) Impact of board diversity on CSR practices. In: Poff, Deborah C. and Michalos, Alex C. (eds.) Encyclopedia of Business and Professional Ethics. Springer. ISBN 9783319235141 doi: https://doi.org/10.1007/978-3-319-23514-1_1274-1

Behnam, Mohsen, Hollebeek, Linda D., Clark, Moira K. and Farabi, Reza (2021) Exploring customer engagement in the product vs. service context. Journal of Retailing and Consumer Services, 60. 102456. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2021.102456

Borghei Razavi, Niloofar (2021) Marketplace morality and consumers’ emotional labour in extended service encounters. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00105590

Fandel, Diana, Rose, Susan, Saraeva, Anastasiya ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, Anne, (2021) Sharing is the Name of the Game: B2B Social Media Customer Engagement in the Life Sciences industry. Report. Henley Centre for Customer Management, UK. pp10.

Goyal, Rita, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, Andrew (2021) Board members' religious affiliations and corporate governance practice: an exploratory study. In: Sorensson, Anna, Tesfaye, Besrat, Lundstrom, Anders, Grigore, Georgiana and Stancu, Alin (eds.) Corporate Responsibility and Sustainability during the Coronavirus Crisis: International Cases. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, pp. 185-211. ISBN 9783030738471 doi: https://doi.org/10.1007/978-3-030-73847-1_9

Grigore, Georgiana, Molesworth, Mike, Vonțea, Andreea, Basnawi, Abdullah Hasan, Celep, Ogeday and Sylvian, Patrick Jesudoss (2021) Drama and discounting in the relational dynamics of corporate social responsibility. Journal of Business Ethics, 174 (1). pp. 65-88. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-020-04591-5

Grigore, Georgiana, Molesworth, Mike, Miles, Chris and Glozer, Sara (2021) (Un)resolving digital technology paradoxes through the rhetoric of balance. Organization, 28 (1). pp. 186-207. ISSN 1350-5084 doi: https://doi.org/10.1177/1350508420968196

Grigore, Georgiana ORCID: https://orcid.org/0000-0002-5626-4609, Molesworth, Mike, Vontea, Andreean, Basnawi, Abdullah Hasnan, Celep, Ogeday and Jesudoss, Sylvian Patrick ORCID: https://orcid.org/0000-0002-1286-0011 (2021) Corporate social responsibility in liquid times: the case of Romania. Journal of Business Ethics. pp. 1-20. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-021-04926-w

Hollebeek, Linda D., Clark, Moira K. and Macky, Keith (2021) Demystifying consumer digital cocreated value: social presence theory-informed framework and propositions. Recherche et Applications en Marketing (English Edition), 36 (4). pp. 24-42. ISSN 2051-5707 doi: https://doi.org/10.1177/2051570720961986

Hollebeek, Linda D., Clark, Moira K. and Macky, Keith (2021) Démystifier la valeur cocréée digitale du consommateur : cadre et propositions fondées sur la théorie de la présence sociale. Recherche et Applications en Marketing (English Edition), 36 (4). pp. 27-47. ISSN 2051-5707 doi: https://doi.org/10.1177/07673701211054200

Hollebeek, Linda D., Clark, Moira K., Hammedi, Wafa and Arvola, René (2021) Cocreated brand value: theoretical model and propositions. Journal of Brand Management, 28 (4). pp. 413-428. ISSN 1479-1803 doi: https://doi.org/10.1057/s41262-021-00235-9

Hollebeek, Linda D., Sprott, David E., Sigurdsson, Valdimar and Clark, Moira K. (2021) Social influence and stakeholder engagement behavior conformity, compliance, and reactance. Psychology and Marketing, 39 (1). pp. 90-100. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21577

Hollebeek, Linda, Smith, Dale, Kasabov, Edward, Hammedi, Wafa, Warlow, Alexander and Clark, Moira (2021) Customer brand engagement during service lockdown. Journal of Services Marketing, 35 (2). JSM-05-2020-0199.R2. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-05-2020-0199

Horak, S. and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2021) Ethical dilemmas of corporate secretaries. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer, Charm. doi: https://doi.org/10.1007/978-3-319-23514-1_1281-1

Ingram, Claire, Themistocleous, Christos, Rickly, Jillian M. and McCabe, Scott (2021) Marketing ‘Literary England’ beyond the special interest tourist. Annals of Tourism Research Empirical Insights, 2 (2). 100018. ISSN 2666-9579 doi: https://doi.org/10.1016/j.annale.2021.100018

Kakabadse, Nada K. ORCID: https://orcid.org/0000-0002-9517-8279 and Morley, Michael J. (2021) In search of stewardship: advancing governance research. European Management Review, 18 (3). pp. 189-196. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12493

Kanadli, S. B. and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2021) Female chair: moving away from shareholder primacy. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer, Charm. doi: https://doi.org/10.1007/978-3-319-23514-1_1277-1

Khan, Nadeem, Korac-Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 and Skouloudis, Antonis (2021) Socio-ecological resilience and environmental sustainability: case of avocado from Mexico. International Journal of Sustainable Development & World Ecology, 28 (8). pp. 744-758. ISSN 1745-2627 doi: https://doi.org/10.1080/13504509.2021.1902419

Koenig-Lewis, Nicole, Palmer, Adrian and Asaad, Yousra (2021) Linking engagement at cultural festivals to legacy impacts. Journal of Sustainable Tourism, 29 (11-12). pp. 1810-1831. ISSN 1747-7646 doi: https://doi.org/10.1080/09669582.2020.1855434

Mahmoodi Kahriz, Bahram (2021) Anger in work-related contexts: the effect of providing feedback opportunities versus lack thereof. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00105983

Mete, Melisa (2021) A study on the impact of personality traits on attitudes towards social media influencers. Multidisciplinary Business Review, 14 (2). ISSN 0718-3992 doi: https://doi.org/10.35692/07183992.13

Mitchell, Sarah-Louise and Clark, Moira (2021) Rethinking nonprofit brands through a volunteer lens: time for B2V. Journal of Marketing Management, 37 (5-6). pp. 464-487. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2020.1818804

Mitchell, Sarah-Louise and Clark, Moira (2021) Telling a different story: how nonprofit organizations reveal strategic purpose through storytelling. Psychology and Marketing, 38 (1). pp. 142-158. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21429

Mitchell, Sarah-Louise and Clark, Moira (2021) Volunteer choice of nonprofit organisation: an integrated framework. European Journal of Marketing, 55 (1). pp. 63-94. ISSN 0309-0566 doi: https://doi.org/10.1108/EJM-05-2019-0427

Perez Vega, Rodrigo, Kaartemo, Valtteri, Lages, Cristiana R., Borghei Razavi, Niloofar and Männistö, Jaakko (2021) Reshaping the contexts of online customer engagement behavior via artificial intelligence: a conceptual framework. Journal of Business Research, 129. pp. 902-910. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.11.002

Rendall, Stella, Brooks, Chris ORCID: https://orcid.org/0000-0002-2668-1153 and Hillenbrand, Carola ORCID: https://orcid.org/0000-0002-2929-5098 (2021) The impacts of emotions and personality on borrowers’ abilities to manage their debts. International Review of Financial Analysis, 74. 101703. ISSN 1057-5219 doi: https://doi.org/10.1016/j.irfa.2021.101703

Rose, Susan, (2021) The Future of Work in the Customer Experience Environment. Report. Henley Centre for Customer Management, UK. pp15.

Rose, Susan, Fandel, Diana, Saraeva, Anastasiya and Dibley, Anne (2021) Sharing is the name of the game: exploring the role of social media communication practices on B2B customer relationships in the life sciences industry. Industrial Marketing Management, 93. pp. 52-62. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2020.12.013

Rudkowski, Janice L. (2021) On the Frontlines of Fashion: Measuring Employee-Consumer Integrated Retailer Brand Equity. DBA thesis, Henley Business School, University of Reading. doi: https://doi.org/10.48683/1926.00104607

Sah, Anumeha, Hillenbrand, Carola ORCID: https://orcid.org/0000-0002-2929-5098 and Vogt, Julia (2021) Visible sugar: salient sugar information impacts health perception of fruit juices but only when motivated to be responsible and not when motivated to enjoy. Appetite, 164. 105262. ISSN 0195-6663 doi: https://doi.org/10.1016/j.appet.2021.105262

Simnett, Jenny, Morais, Filipe ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, Andrew (2021) Board Committees: Purpose, Tasks and Value. In: Valeur, Charlotte and Fargeot, Claire (eds.) Effective Directors: The Right Questions to Ask (QTA). Routledge, London. ISBN 9781003201182

Yang, Inju, Horak, Sven and Kakabadse, Nada K. (2021) An integrative ethical approach to leader favoritism. Business Ethics: A European Review, 30 (1). pp. 90-101. ISSN 1467-8608 doi: https://doi.org/10.1111/beer.12309

Zhang, Pingying, Kanadli, Sadic Bogac and Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 (2021) How board gender and knowledge-based diversity influence firm process innovation. Journal of International Business Disciplines, 16 (2). pp. 38-57. ISSN 1934-1822

2020

Ali, Imran, Ali, Murad, Grigore, Georgiana, Molesworth, Mike and Jin, Zhongqi (2020) The moderating role of corporate reputation and employee-company identification on work-related outcomes of job insecurity resulting from workforce localization policies. Journal of Business Research, 117. pp. 825-838. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2019.02.060

Brown, Gerry, Kakabadse, Andrew and Morais, Filipe ORCID: https://orcid.org/0000-0003-1297-6556 (2020) The independent director in society: our crisis of governance and what to do about it. Palgrave Macmillan, Cham, pp271. ISBN 9783030513023 doi: https://doi.org/10.1007/978-3-030-51303-0

Clark, Moira K., Lages, Cristiana Raquel and Hollebeek, Linda D. (2020) Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm. Journal of Business Research, 121. pp. 549-556. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.03.011

Couch, Steve and Rose, Susan (2020) Coaching culturally different members of international business teams - the role of cultural intelligence. International Coaching Psychology Review, 15 (1). pp. 59-80. ISSN 1750-2764

Hillenbrand, Carola, Saraeva, Anastasiya, Money, Kevin and Brooks, Chris (2020) To invest or not to invest? The roles of product information, attitudes towards finance and life variables in retail investor propensity to engage with financial products. British Journal of Management, 31 (4). pp. 688-708. ISSN 1467-8551 doi: https://doi.org/10.1111/1467-8551.12348

Hollebeek, Linda D., Clark, Moira K., Andreassen, Tor W., Sigurdsson, Valdimar and Smith, Dale (2020) Virtual reality through the customer journey: framework and propositions. Journal of Retailing and Consumer Services, 55. 102056. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2020.102056

Inversini, Alessandro, Rega, Isabella and van Zyl, Izak (2020) Internet representations of voluntourism fail to effectively integrate tourism and volunteering. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22 (1). pp. 1-21. ISSN 1470-1340 doi: https://doi.org/10.1080/14616688.2019.1600007

Kakabadse, Andrew P. and Kakabadse, Nada Korac (2020) SpAds: political sherpas bridging minister and civil servant. Open Journal of Political Science, 10 (02). pp. 234-252. ISSN 2164-0505 doi: https://doi.org/10.4236/ojps.2020.102016

Kakabadse, Nada, Karatas-Ozkan, Mine, Theodorakopoulos, Nicholas, McGowan, Carmel and Nicolopoulou, Katerina (2020) Business incubator managers’ perceptions of their role and performance success: role demands, constraints and choices. European Management Review, 17 (2). pp. 485-498. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12379

Kanadli, Sadi Boğaç, Zhang, Pingying and Kakabadse, Nada K. (2020) How job-related diversity affects boards’ strategic tasks performance: the role of chairperson. Corporate Governance: The International Journal of Business in Society, 20 (4). pp. 583-599. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-08-2019-0267

Lages, Cristiana R., Piercy, Nigel F., Malhotra, Neeru and Simões, Cláudia (2020) Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees. The International Journal of Human Resource Management, 31 (21). pp. 2737-2760. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2018.1464491

Mahmoodi Kahriz, Bahram, Bower, Joanne L., Glover, Frankie M. G. Q. and Vogt, Julia (2020) Wanting to be happy but not knowing how: poor attentional control and emotion-regulation abilities mediate the association between valuing happiness and depression. Journal of Happiness Studies, 21. pp. 2583-2601. ISSN 1573-7780 doi: https://doi.org/10.1007/s10902-019-00193-9

Morais, Filipe, Kakabadse, Andrew and Kakabadse, Nada (2020) Leading through discontinuous change: a typology of problems and leadership approaches in UK boards. Long Range Planning, 53 (2). 101870. ISSN 0024-6301 doi: https://doi.org/10.1016/j.lrp.2019.02.003

Morais, Filipe, Simnett, Jenny, Kakabadse, Andrew, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279 and Myers, Andrew, (2020) ESG in small and mid-sized quoted companies: perceptions, myths and realities. Technical Report. Quoted Companies Alliance and Henley Business School, London. pp45.

Rose, Susan, (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.

2019

Asproudis, Elias, Khan, Nadeem and Korac-Kakabadse, Nada (2019) Game of regional environmental policy: Europe and US. Journal of Industry, Competition and Trade, 19 (1). pp. 1-20. ISSN 1566-1679 doi: https://doi.org/10.1007/s10842-018-0274-7

Avrampou, Anna, Skouludis, Antonis, Iliopoulos, George and Khan, Nadeem (2019) Advancing the sustainable development goals: evidence from leading European banks. Sustainable Development, 27 (4). pp. 743-757. ISSN 1099-1719 doi: https://doi.org/10.1002/sd.1938

Brooks, Chris, Sangiorgi, Ivan, Hillenbrand, Carola and Money, Kevin (2019) Experience wears the trousers: exploring gender and attitude to financial risk. Journal of Economic Behavior & Organization, 163. pp. 483-515. ISSN 0167-2681 doi: https://doi.org/10.1016/j.jebo.2019.04.026

Casey, Katherine, Lichrou, Maria and Fitzpatrick, Colin (2019) Treasured trash? A consumer perspective on small Waste Electrical and Electronic Equipment (WEEE) divestment in Ireland. Resources, Conservation and Recycling, 145. pp. 179-189. ISSN 0921-3449 doi: https://doi.org/10.1016/j.resconrec.2019.02.015

Dsouli, Ouarda (2019) The impact of corporate governance on Moroccan firm performance. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00085945

Farache, Francisca, Grigore, Georgiana, McQueen, David and Stancu, Alin (2019) The role of the individual in promoting social change. In: Farache, Francisca, Grigore, Georgiana, Stancu, Alin and McQueen, David (eds.) Responsible People: The Role of the Individual in CSR, Entrepreneurship and Management Education. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 1-12. ISBN 9783030107390 doi: https://doi.org/10.1007/978-3-030-10740-6_1

Farache, F., Grigore, G., Stancu, A. and McQueen, D., eds. (2019) Responsible people: the role of the individual in CSR, entrepreneurship and management education. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp283. ISBN 9783030107390 doi: https://doi.org/10.1007/978-3-030-10740-6

Ferreira, Aristides I., Mach, Merce, Martinez, Luis F., Brewster, Chris, Dagher, Grace, Pérez-Nebra, Amalia and Lisovskaya, Antonina (2019) Working sick and out of sorts: a cross-cultural approach on presenteeism climate, organizational justice and work-family conflict. The International Journal of Human Resource Management, 30 (19). pp. 2754-2776. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2017.1332673

Garnelo-Gomez, Irene and Saraeva, Anastasiya (2019) Yes, we can! Encouraging responsible management through effective CSR communication. In: Farache, Francisca, Grigore, Georgiana, Stancu, Alin and McQueen, David (eds.) Responsible People: The Role of the Individual in CSR, Entrepreneurship and Management Education. Palgrave Macmillan, Cham, Switzerland, pp. 115-134. ISBN 9783030107390

Garnelo-Gomez, Irene, Money, Kevin and Littlewood, David (2019) “I Live Sustainably”: Exploring Sustainable Living Narratives Through Identity and Motivation. In: Academy of Management Annual Meeting 2019, 9-13 August 2019, Boston, USA. doi: https://doi.org/10.5465/AMBPP.2019.14592abstract

Goyal, Rita, Kakabadse, Nada and Kakabadse, Andrew (2019) Board effectiveness in FTSE 250 companies: diversity may hold the key. In: Levrau, A. and Gobert, S. (eds.) Governance: The Art of Aligning Interests. Intersentia, pp. 163-184. ISBN 9789400009974

Goyal, Rita, Kakabadse, Nada and Kakabadse, Andrew (2019) Improving corporate governance with functional diversity on FTSE 350 boards: directors' perspective. Journal of Capital Market Studies, 3 (2). pp. 113-136. ISSN 2514-4774 doi: https://doi.org/10.1108/JCMS-09-2019-0044

Hubert, Marco, Blut, Markus, Brock, Christian, Zhang, Ruby Wenjiao, Koch, Vincent and Riedl, René (2019) The influence of acceptance and adoption drivers on smart home usage. European Journal of Marketing, 53 (6). pp. 1073-1098. ISSN 0309-0566 doi: https://doi.org/10.1108/EJM-12-2016-0794

Husain, Saima, Molesworth, Mike and Grigore, Georgiana (2019) 'I once wore an angry bird t-shirt and went to read Qur’an': asymmetrical institutional complexity and emerging consumption practices in Pakistan. Marketing Theory, 19 (3). pp. 367-390. ISSN 1741-301X doi: https://doi.org/10.1177/1470593118821717

Japutra, Arnold, Ekinci, Yuksel and Simkin, Lyndon (2019) Self-congruence, brand attachment and compulsive buying. Journal of Business Research, 99. pp. 456-463. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2017.08.024

Kanadli, Sadi Boğaç and Kakabadse, Nada (2019) Diversity of boards. In: Idowu, Samuel, Schmidpeter, René, Capaldi, Nicholas and Zu, Liangrong (eds.) Encyclopedia of Sustainable Management. Springer. ISBN 9783030020064 doi: https://doi.org/10.1007/978-3-030-02006-4_913-1

Khan, Nadeem, Korac‐Kakabadse, Nada, Skouloudis, Antonis and Dimopoulos, Andreas (2019) Diversity in the workplace: an overview of disability employment disclosures among UK firms. Corporate Social Responsibility and Environmental Management, 26 (1). pp. 170-185. ISSN 1535-3966 doi: https://doi.org/10.1002/csr.1669

Marbach, J., Borghei Razavi, N., Lages, Cristiana R. and Hollebeek, L. D. (2019) Positively and negatively valenced customer engagement: the constructs and their organizational consequences. In: Hollebeek, L. D. and Sprott, D. E. (eds.) The Handbook of Research on Customer Engagement. Edward Elgar. ISBN 9781788114882

Marbach, Julia, Lages, Cristiana, Nunan, Dan and Ekinci, Yuksel (2019) Consumer engagement in online brand communities: the moderating role of personal values. European Journal of Marketing, 53 (9). pp. 1671-1700. ISSN 0309-0566 doi: https://doi.org/10.1108/ejm-10-2017-0721

Mitchell, Sarah-Louise and Clark, Moira (2019) Reconceptualising product life-cycle theory as stakeholder engagement with non-profit organisation. Journal of Marketing Management, 35 (1-2). pp. 13-39. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2018.1562487

Molesworth, Mike and Grigore, Georgiana (2019) Scripts people live in the marketplace: an application of script analysis to Confessions of a Shopaholic. Marketing Theory, 19 (4). pp. 467-488. ISSN 1741-301X doi: https://doi.org/10.1177/1470593118821725

Morais, Filipe and Kakabadse, Andrew (2019) The future role of the chair in Europe. In: Leading a Board: Chair's Practices Across Europe. Springer, Singapore.

Morais, Filipe, Kakabadse, Andrew and Kakabadse, Nada (2019) Dealing with strategic tensions on the board: the role of the chair in fostering engagement and debate. In: Gabrielsson, Jonas, Khlif, Wafa and Yamak, Sibel (eds.) Research Handbook on Boards of Directors. Edward Elgar, pp. 31-48. ISBN 9781786439741

Morais, Filipe, Kakabadse, Andrew and Kakabadse, Nada, (2019) The role of non-executive directors in growth companies. Report. Henley Business School, Henley-on-Thames.

Mouraviev, N. and Kakabadse, Nada K., eds. (2019) Entrepreneurship and global cities: diversity, opportunity and cosmopolitanism. Routledge, Abingdon. ISBN 9780367140564

Vichiengior, Tunyaporn, Ackermann, Claire-Lise and Palmer, Adrian (2019) Consumer anticipation: antecedents, processes and outcomes. Journal of Marketing Management, 35 (1-2). pp. 130-159. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2019.1574435

Zulfa, Naila (2019) You are to whom you speak: the moderating role of an associative vs dissociative audience group and service symbolism. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00085844

2018

Al Khateeb, Amr (2018) Consumers' favourable emotional feelings towards foreign countries - investigating the effects of consumer affinity on brand perceptions. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00084927

Anagnostopoulos, Theodosios, Skouloudis, Antonis, Khan, Nadeem and Evangelinos, Konstantinos (2018) Incorporating sustainability considerations into lending decisions and the management of bad loans: evidence from Greece. Sustainability, 10 (12). 4728. ISSN 2071-1050 doi: https://doi.org/10.3390/su10124728

Brooks, Chris, Sangiorgi, Ivan, Hillenbrand, Carola and Money, Kevin (2018) Why are older investors less willing to take financial risks? International Review of Financial Analysis, 56. pp. 52-72. ISSN 1057-5219 doi: https://doi.org/10.1016/j.irfa.2017.12.008

Cantarella, Simona, Hillenbrand, Carola, Aldridge-Waddon, Luke and Puzzo, Ignazio (2018) Preliminary evidence on the Somatic Marker Hypothesis applied to investment choices. Journal of Neuroscience, Psychology, and Economics, 11 (4). pp. 228-238. ISSN 1937-321X doi: https://doi.org/10.1037/npe0000097

Clark, Moira and Myers, Andrew, (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, Moira and Myers, Andrew, (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, Moira and Myers, Andrew, (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, Moira and Myers, Andrew, (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, Moira and Bryan, A. (2018) Are we working our customers too hard? Journal of the Institute of Telecommunications Professionals, 12 (3). pp. 22-26. ISSN 1755-9278

Clark, Moira and Bryan, A. (2018) Are we working our customers too hard? (Part 2). Journal of the Institute of Telecommunications Professionals, 12 (4). pp. 21-25. ISSN 1755-9278

Clark, Moira, Rose, Susan and Myers, Andrew, (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Coelho, Filipe J., Lages, Cristiana R. and Sousa, Carlos M. P. (2018) Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29 (17). pp. 2580-2607. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2016.1255982

Davies, Gary, Mete, Melisa and Whelan, Susan (2018) When employer brand image aids employee satisfaction and engagement. Journal of Organizational Effectiveness: People and Performance, 5 (1). pp. 64-80. ISSN 2051-6614 doi: https://doi.org/10.1108/JOEPP-03-2017-0028

Davies, Gary, Rojas-Mendez, Jose, Whelan, Susan, Mete, Melisa and Loo, Theresa (2018) Brand personality: theory and dimensionality. Journal of Product & Brand Management, 27 (2). pp. 115-127. ISSN 1061-0421 doi: https://doi.org/10.1108/JPBM-06-2017-1499

Dsouli, Ouarda, Khan, Nadeem, Kakabadse, Nada K. and Skouloudis, Antonis (2018) Mitigating the Davos dilemma: towards a global self-sustainability index. International Journal of Sustainable Development & World Ecology, 25 (1). pp. 81-98. ISSN 1745-2627 doi: https://doi.org/10.1080/13504509.2016.1278565

Ekinci, Yuksel, Japutra, Arnold and Simkin, Lyndon (2018) Tie the knot: building stronger consumers’ attachment toward a brand. Journal of Strategic Marketing, 26 (3). pp. 223-240. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2016.1195862

El Gendi, R. and Clark, Moira (2018) New influencing dimensions to creating a climate for innovation – case of the Egyptian telecommunications industry. In: British Academy of Management, 4-6 September 2018, Bristol Business School, University of the West of England, Bristol, UK.

Elgergeni, Siham, Khan, Nadeem and Kakabadse, Nada (2018) Firm ownership structure impact on corporate social responsibility: evidence from austerity U.K. International Journal of Sustainable Development & World Ecology, 25 (7). pp. 602-618. ISSN 1745-2627 doi: https://doi.org/10.1080/13504509.2018.1450306

Evangelinos, Konstantinos, Fotiadis, Stefanos, Skouloudis, Antonis, Khan, Nadeem, Konstantakopoulou, Foteini, Nikolaou, Ioannis and Lundy, Shaun (2018) Occupational health and safety disclosures in sustainability reports: an overview of trends among corporate leaders. Corporate Social Responsibility and Environmental Management, 25 (5). pp. 961-970. ISSN 1535-3966 doi: https://doi.org/10.1002/csr.1512

Finch, David J., Abeza, Gashaw, O'Reilly, Norm and Hillenbrand, Carola (2018) Organizational identification and independent sales contractor performance in professional services. Journal of Services Marketing, 32 (4). pp. 373-386. ISSN 0887-6045 doi: https://doi.org/10.1108/jsm-07-2016-0278

Goyal, Rita, Kakabadse, Nada and Kakabadse, Andrew (2018) Achieving gender balance on British boards with the soft-law approach: directors’ perspective. Journal of Business Diversity, 18 (1). pp. 29-39. ISSN 2158-3889

Grigore, Georgiana and Molesworth, Mike (2018) 'Pouring politics down our throats': political CSR communication and consumer catharsis. In: Crowther, David and Seifi, Shahla (eds.) Redefining Corporate Social Responsibility. Developments in Corporate Governance and Responsibility, 13. Emerald Publishing Limited, pp. 71-86. ISBN 9781787561625

Grigore, Georgiana, Stancu, Alin and McQueen, David, eds. (2018) Corporate responsibility and digital communities: an international perspective towards sustainability. Palgrave. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7

Halkos, George and Skouloudis, Antonis (2018) Corporate social responsibility and innovative capacity: intersection in a macro-level perspective. Journal of Cleaner Production, 182. pp. 291-300. ISSN 0959-6526 doi: https://doi.org/10.1016/j.jclepro.2018.02.022

Halkos, George, Skouloudis, Antonis, Malesios, Chrisovaladis and Evangelinos, Konstantinos (2018) Bouncing back from extreme weather events: some preliminary findings on resilience barriers facing small and medium-sized enterprises. Business Strategy and the Environment, 27 (4). pp. 547-559. ISSN 0964-4733 doi: https://doi.org/10.1002/bse.2019

Jenkins, Rebecca and Molesworth, Mike (2018) Conceptualizing consumption in the imagination: relationships and movements between imaginative forms and the marketplace. Marketing Theory, 18 (3). pp. 327-347. ISSN 1741-301X doi: https://doi.org/10.1177/1470593117740753

Kakabadse, Andrew, Kakabadse, Nada, Moore, Penny and Morais, Filipe, (2018) Is government fit for purpose? - The Kakabadse report. Report. Henley Business School, Henley-on-Thames.

Kakabadse, Andrew, Goyal, Rita and Kakabadse, Nada (2018) Value-creating boards: diversity and evolved processes. Journal of Creating Value, 4 (1). pp. 22-41. ISSN 2454-213X doi: https://doi.org/10.1177/2394964318765287

Kakabadse, Nada, Kakabadse, Andrew, Goyal, Rita and Morais, Filipe (2018) Gender diversity on boards in Norway and the UK: a different approach to governance or a case of path dependency? In: Aluchna, Maria and Aras, Güler (eds.) Women on Corporate Boards: An International Perspective. Routledge, Oxford. ISBN 9781138740181

Kakabadse, Nada K., Tatli, Ahu, Nicolopoulou, Katerina, Tankibayeva, Aliya and Mouraviev, Nikolai (2018) A gender perspective on entrepreneurial leadership: female leaders in Kazakhstan. European Management Review, 15 (2). pp. 155-170. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12125

Koenig-Lewis, Nicole, Asaad, Yousra and Palmer, Adrian (2018) Sports events and interaction among spectators: examining antecedents of spectators’ value creation. European Sport Management Quarterly, 18 (2). pp. 193-215. ISSN 1618-4742 doi: https://doi.org/10.1080/16184742.2017.1361459

Littlewood, David and Holt, Diane (2018) Social entrepreneurship in South Africa: exploring the influence of environment. Business & Society, 57 (3). pp. 525-561. ISSN 0007-6503 doi: https://doi.org/10.1177/0007650315613293

Littlewood, David, Decelis, Rachel, Hillenbrand, Carola and Holt, Diane (2018) Examining the drivers and outcomes of corporate commitment to climate change action in European high emitting industry. Business Strategy and the Environment, 27 (8). pp. 1437-1449. ISSN 0964-4733 doi: https://doi.org/10.1002/bse.2194

Malesios, Chrisovalantis, Skouloudis, Antonis, Dey, Prasanta Kumar, Abdelaziz, Fouad Ben, Kantartzis, Apostolos and Evangelinos, Konstantinos (2018) The impact of small- and medium-sized enterprises sustainability practices and performance on economic growth from a managerial perspective: some modeling considerations and empirical analysis results. Business Strategy and the Environment, 27 (7). pp. 960-972. ISSN 1099-0836 doi: https://doi.org/10.1002/bse.2045

Mardon, Rebecca, Molesworth, Mike and Grigore, Georgiana (2018) YouTube beauty gurus and the emotional labour of tribal entrepreneurship. Journal of Business Research, 92. pp. 443-454. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2018.04.017

Molesworth, Mike, Grigore, Georgiana F. and Jenkins, Rebecca (2018) Games people play with brands: an application of Transactional Analysis to marketplace relationships. Marketing Theory, 18 (1). pp. 121-146. ISSN 1741-301X doi: https://doi.org/10.1177/1470593117706530

Molesworth, Mike, Watkins, Rebecca and Denegri-Knott, Janice (2018) Possession work on hosted digital consumption objects as consumer ensnarement. Journal of the Association for Consumer Research, 1 (2). pp. 246-261. ISSN 2378-1823 doi: https://doi.org/10.1086/685474

Morais, Filipe, Kakabadse, Andrew and Kakabadse, Nada (2018) The chairperson buffering role in turbulent environments. In: British Academy of Management (BAM) Corporate Governance Special Interest Group Conference, 11-12 June 2018, Leeds, United Kingdom.

Morais, Filipe, Kakabadse, Nada and Kakabadse, Andrew (2018) The chairperson and CEO roles interaction and responses to strategic tensions. Corporate Governance: The International Journal of Business in Society, 18 (1). pp. 143-164. ISSN 1472-0701 doi: https://doi.org/10.1108/cg-05-2017-0092

Nikolaou, Ioannis E., Shaun, Lundy, Evangelinos, Konstantinos and Skouloudis, Antonis (2018) An assessment framework of environmental management practices of EMAS certified firms. International Journal of Social Ecology and Sustainable Development, 9 (4). pp. 1-17. ISSN 1947-8410 doi: https://doi.org/10.4018/ijsesd.2018100101

Perez-Vega, Rodrigo, Taheri, Babak, Farrington, Thomas and O'Gorman, Kevin (2018) On being attractive, social and visually appealing in social media: the effects of anthropomorphic tourism brands on Facebook fan pages. Tourism Management, 66. pp. 339-347. ISSN 1879-3193 doi: https://doi.org/10.1016/j.tourman.2017.11.013

Sit, Jason Kokho, Hoang, Anna and Inversini, Alessandro (2018) Showrooming and retail opportunities: a qualitative investigation via consumer-experience lens. Journal of Retailing and Consumer Services, 40. pp. 163-174. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2017.10.004

Waite, Kathryn and Perez Vega, Rodrigo (2018) Essentials of digital marketing. Goodfellow Publishers, Woodeaton, pp244. ISBN 97819111396000

2017

Butt, Muhammad Mohsin, Rose, Susan, Wilkins, Stephen and ul-Haq, Junaid (2017) MNCs and religious influences in global markets: drivers of consumer-based halal brand equity. International Marketing Review, 34 (6). pp. 885-908. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-12-2015-0277

Casey, Katherine, Lichrou, Maria and O’Malley, Lisa (2017) Unveiling everyday reflexivity tactics in a sustainable community. Journal of Macromarketing, 37 (3). pp. 227-239. ISSN 0276-1467 doi: https://doi.org/10.1177/0276146716674051

Day, Marc, Magnan, Gregory, Hillenbrand, Carola and Fawcett, Stanley (2017) Relational architecture and relational capability: organisational levers to support strategic supplier relationships. International Journal of Procurement Management, 10 (3). pp. 267-289. ISSN 1753-8432 doi: https://doi.org/10.1504/IJPM.2017.10003360

Dibley, Anne, (2017) Linking customer experience to business performance: a literature review. Report. Henley Centre for Customer Management

Divakaran, Pradeep Kumar Ponnamma, Palmer, Adrian, Søndergaard, Helle Alsted and Matkovskyy, Roman (2017) Pre-launch prediction of parket performance for short lifecycle products using online community data. Journal of Interactive Marketing, 38. pp. 12-28. ISSN 1094-9968 doi: https://doi.org/10.1016/j.intmar.2016.10.004

El Gendi, Rasha (2017) The relationship between employees’ perceptions of climate for innovation, organisation innovativeness, and customer experience in a major telecommunications organisation in Egypt. PhD thesis, University of Reading.

Farndale, Elaine, Brewster, Chris, Ligthart, P. and Poutsma, E. (2017) The effects of market economy and foreign MNE subsidiaries on the convergence and divergence of HRM. Journal of International Business Studies, 48 (9). pp. 1065-1086. ISSN 1478-6990 doi: https://doi.org/10.1057/s41267-017-0094-8

Gannon, M. J., Baxter, I. W. F., Collinson, E., Curran, R., Farrington, T., Glasgow, S., Godsman, E. M., Gori, K., Jack, G. R. A., Lochrie, S., Maxwell-Stuart, R., MacLaren, A. C., MacIntosh, R., O’Gorman, K., Ottaway, L., Perez Vega, Rodrigo, Taheri, B., Thompson, J. and Yalinay, O. (2017) Travelling for Umrah: destination attributes, destination image, and post-travel intentions. The Service Industries Journal, 37 (7-8). pp. 448-465. ISSN 1743-9507 doi: https://doi.org/10.1080/02642069.2017.1333601

Grigore, Georgiana, Molesworth, Mike and Farache, Francisca (2017) When corporate responsibility meets digital technology: a reflection on new discourses. In: Grigore, Georgiana, Stancu, Alin and McQueen, David (eds.) Corporate Responsibility and Digital Communities: an International Perspective towards Sustainability. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 11-28. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7_2

Grigore, Georgiana, Molesworth, Mike and Watkins, Rebecca (2017) New corporate responsibilities in the digital economy. In: Theofilou, Anastasios, Grigore, Georgiana and Stancu, Alin (eds.) Corporate Social Responsibility Post Financial Crisis. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 41-62. ISBN 9783319400952 doi: https://doi.org/10.1007/978-3-319-40096-9_3

Halkos, George and Skouloudis, Antonis (2017) Revisiting the relationship between corporate social responsibility and national culture: a quantitative assessment. Management Decision, 55 (3). pp. 595-613. ISSN 0025-1747 doi: https://doi.org/10.1108/MD-12-2016-0868

Hippler, T., Haslberger , A. and Brewster, Chris (2017) Expatriate adjustment. In: McNulty, Yvonne and Selmer , Jan (eds.) Research Handbook of Expatriates. Edward Elgar Publishing Ltd , Cheltenham, pp. 83-105. ISBN 9781784718176

Inversini, Alessandro (2017) Managing passengers’ experience through mobile moments. Journal of Air Transport Management, 62. pp. 78-81. ISSN 0969-6997 doi: https://doi.org/10.1016/j.jairtraman.2017.03.009

Jaber, Faten and Simkin, Lyndon (2017) Unpicking antecedents of CRM adoption: a two-stage model. Journal of Strategic Marketing, 25 (5-6). pp. 475-494. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2016.1149212

Jaber, Faten N. and Simkin, Lyndon (2017) Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context. Behaviour and Information Technology, 36 (10). pp. 1020-1036. ISSN 1362-3001 doi: https://doi.org/10.1080/0144929X.2017.1332098

Kakabadse, Andrew, Kakabadse, Nada ORCID: https://orcid.org/0000-0002-9517-8279, Moore, Penny, Morais, Filipe and Goyal, Rita, (2017) Conflict and tension in the boardroom. Report. ICSA, Reading, UK.

Kakabadse, Andrew, Khan, Nadeem and Kakabadse, Nada (2017) Leadership on the board: the role of company secretary. In: Storey, John, Hartley, Jean, Denis, Jean-Louis, t' Hart, Paul and Ulrich, David (eds.) The Routledge Companion to Leadership. Routledge, Abingdon, pp. 241-259. ISBN 9781138825574

Kakabadse, Nada and Mouraviev, Nikolai (2017) PPP governance: challenges and lessons learned from transitional economies. In: Kakabadse, Nada and Mouraviev, Nikolai (eds.) Public-private partnerships in transitional nations: policy, governance and praxis. Cambridge Scholars Publishing, Cambridge, pp. 258-264.

Kakabadse, Nada and Mouraviev, Nikolai (2017) Introduction: transforming the public sector challenges into opportunities by development of public-private partnership. In: Kakabadse, Nada and Mouraviev, Nikolai (eds.) Public-Private Partnerships in Transitional Nations: Policy, Governance and Praxis. Cambridge Scholars Publishing, Cambridge, pp. 1-9. ISBN 9781443873123

Kakabadse, Nada, Kakabadse, Andrew and Goyal, Rita (2017) Achieving gender balance on British boards with the soft-law approach: directors’perspective. In: EURAM 2017 - Managing Knowledge: Making Knowledge Work, 21 - 24 June, Glasgow.

Marbach, Julia (2017) Consumer engagement in firm-hosted online brand communities – exploring personality traits as antecedents of consumer engagement and value, with the moderating role of personal values. PhD thesis, University of Reading.

McNulty , Yvonne and Brewster, Chris (2017) The concepts of business expatriates. In: McNulty, Yvonne and Selmer, Jan (eds.) Research Handbook of Expatriates. Edward Elgar Publishing Ltd , Cheltenham, pp. 21-60. ISBN 9781784718176

McQueen, David, Stancu, Alin and Grigore, Georgiana (2017) Corporate responsibility, digital communities and sustainability: concluding thoughts. In: Grigore, Georgiana, Stancu, Alin and McQueen, David (eds.) Corporate Responsibility and Digital Communities: An International Perspective towards Sustainability. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 271-274, Back Matter. ISBN 9783319634791

Mitchell, Sarah Louise and Clark, Moira (2017) Fifty years on, is Life Cycle Theory still relevant? An exploration and development of Life Cycle Models within the contemporary non-profit context. In: British Academy of Management Conference, September 5th - 7th 2017, British Academy of Management Conference, Warwick Business School, pp. 1-26.

Mitchell, Sarah Mitchell, (2017) Trust is the new black. Report. Henley Centre for Customer Management

Money, Kevin, Saraeva, Anastasiya, Garnelo-Gomez, Irene, Pain, Stephen and Hillenbrand, Carola (2017) Corporate reputation past and future: a review and integration of existing literature and a framework for future research. Corporate Reputation Review, 20 (3-4). pp. 193-211. ISSN 1479-1889 doi: https://doi.org/10.1057/s41299-017-0034-3

Morais, Filipe Manuel Antunes (2017) Chairperson and CEO role responses to strategic tensions: a UK-based study. PhD thesis, University of Reading.

Mouraviev, Nikolai and Kakabadse, Nada, eds. (2017) Public-private partnerships in transitional nations: policy, governance and praxis. Cambridge Scholars Publishing, Cambridge, pp276. ISBN 9781443873123

Mouraviev, Nikolai and Kakabadse, Nada K. (2017) Public-private partnerships: policy and governance challenges facing Kazakhstan and Russia. Palgrave Macmillan. ISBN 9781137569516 doi: https://doi.org/10.1057/978-1-137-56952-3

Nunan, Dan and Di Domenico, Maria (2017) Big data: a normal accident waiting to happen? Journal of Business Ethics, 145 (3). pp. 481-491. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-015-2904-x

Proikaki, M., Jones, N., Nagopoulos, N., Chatziantoniou, M., Kalantzi, O.-I., Skouloudis, Antonis and Evangelinos, K. (2017) Incorporating social indicators of sustainability in public policies for environmentally degraded areas: the case of the Asopos River. In: Korres, George M., Kourliouros, Elias and Michailidis, Maria P. (eds.) Handbook of Research on Policies and Practices for Sustainable Economic Growth and Regional Development. IGI Global, pp. 297-305. ISBN 9781522524588 doi: https://doi.org/10.4018/978-1-5225-2458-8.ch025

Saraeva, Anastasiya (2017) The interactions between messages and stakeholder (dis)identification with messengers: exploring their moderating impact on the links between perceptions of corporate reputation, organisational (dis)identification, and behavioural outcomes. PhD thesis, University of Reading.

Schepers, Stefan (2017) Innovation ecosystem development: a necessary instrument to escape the mid-income trap. In: Schepers, Stefan and Sener, Sefer (eds.) Innovation, governance and entrepreneurship: how do they evolve in middle income countries?: New concepts, trends and challenges. Palgrave Macmillan, pp. 11-34. ISBN 9783319559254 doi: https://doi.org/10.1007/978-3-319-55926-1

Schepers, Stefan (2017) The risk averse society, a risk for innovation? In: Lohrmann, Christiane and Osburg, Thomas (eds.) Sustainability in a Digital World: New Opportunities Through New Technologies. Springer International Publishing, pp. 21-36. ISBN 9783319546025

Schepers, Stefan and Sener, Sefer, eds. (2017) Innovation, governance and entrepreneurship: how do they evolve in middle income countries?: New concepts, trends and challenges. Palgrave Macmillan, pp212. ISBN 9783319559254 doi: https://doi.org/10.1007/978-3-319-55926-1

Skouloudis, Antonis, Jones, Nikoleta, Roumeliotis, Spyridon, Issac, David, Greig, Alison and Evangelinos, Konstantinos (2017) Industrial pollution, spatial stigma and economic decline: the case of Asopos river basin through the lens of local small business owners. Journal of Environmental Planning and Management, 60 (9). pp. 1575-1600. ISSN 0964-0568 doi: https://doi.org/10.1080/09640568.2016.1243519

Stancu, Alin, Grigore, Georgiana and McQueen, David (2017) Corporate responsibility and digital communities: an introduction. In: Grigore, Georgiana, Stancu, Alin and McQueen, David (eds.) Corporate Responsibility and Digital Communities: An International Perspective towards Sustainability. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 1-7. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7_1

Williams, Nigel L., Inversini, Alessandro, Ferdinand, Nicole and Buhalis, Dimitrios (2017) Destination eWOM: a macro and meso network approach? Annals of Tourism Research, 64. pp. 87-101. ISSN 01607383 doi: https://doi.org/10.1016/j.annals.2017.02.007

Xu-Priour, Dong Ling, Cliquet, Gérard and Palmer, Adrian (2017) The influence of buyers’ time orientation on online shopping behavior: a typology. International Journal of Electronic Commerce, 21 (3). pp. 299-333. ISSN 1086-4415 doi: https://doi.org/10.1080/10864415.2016.1319206

2016

Altinay, Levent, Madanoglu, Melih, De Vita, Glauco, Arasli, Huseyin and Ekinci, Yuksel (2016) The interface between organizational learning capability, entrepreneurial orientation, and SME growth. Journal of Small Business Management, 54 (3). pp. 871-891. ISSN 1540-627X doi: https://doi.org/10.1111/jsbm.12219

Boes, Kim, Buhalis, Dimitrios and Inversini, Alessandro (2016) Smart tourism destinations: ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2 (2). pp. 108-124. ISSN 2056-5607 doi: https://doi.org/10.1108/IJTC-12-2015-0032

Brewster, Chris, Houldsworth, E., Sparrow, P. and Vernon, G. (2016) International human resource management. 4th Edition. CIPD. ISBN 9781843983750

Canhoto, A. and Clark, Moira, (2016) Social media in the business-to-business context: use and value. Report. Henley Centre for Customer Management

Clark, Moira, Harrington, Tony and Myers, Andrew (2016) Promoting excellence in customer management: emerging trends in business. Journal of Emerging Trends in Marketing and Management, 1 (2016). pp. 119-129. ISSN 2537-5865

Daukseviciute, Irute and Simkin, Lyndon (2016) Optimising relationship marketing programmes: a holistic approach. Journal of Strategic Marketing, 24 (6). pp. 500-518. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2015.1063681

Dibley, Anne, Clark, Moira and Myers, Andrew (2016) Emerging trends in customer management in a changing world. Journal of Emerging Trends in Marketing Management, 1 (2016). pp. 130-140. ISSN 2537-5865

Ekinci, Yuksel, Calderon, J. and Siala, H. (2016) Do personality traits predict ‘complaining’ consumers? Journal of Business Environment, 8 (1). p. 32. ISSN 1740-0597 doi: https://doi.org/10.1504/IJBE.2016.074793

Evangelinos, Konstantinos, Skouloudis, Antonis, Jones, Nikoleta, Isaac, David and Sfakianaki, Eleni (2016) Exploring the status of corporate social responsibility disclosure in the UK building and construction industry. International Journal of Global Environmental Issues, 15 (4). pp. 377-399. ISSN 1466-6650 doi: https://doi.org/10.1504/IJGENVI.2016.10001867

Finch, D., Deephouse, D., O'Reilly, N., Massie, T. and Hillenbrand, Carola (2016) Follow the leaders? An analysis of convergence and innovation of faculty recruiting practices in US business schools. Higher Education, 71 (5). pp. 699-717. ISSN 0018-1560 doi: https://doi.org/10.1007/s10734-015-9931-5

Grigore, Georgiana and Molesworth, Mike (2016) Does corporate social responsibility mask business practices that are adhiaphoric? In: Change Cohesion Competitiveness. EGEA, Bocconi University, Milan, Italy.

Halkos, George and Skouloudis, Antonis (2016) National CSR and institutional conditions: an exploratory study. Journal of Cleaner Production, 139. pp. 1150-1156. ISSN 0959-6526 doi: https://doi.org/10.1016/j.jclepro.2016.07.047

Hobbs, Jake, Grigore, Georgiana and Molesworth, Mike (2016) Success in the management of crowdfunding projects in the creative industries. Internet Research, 26 (1). pp. 146-166. ISSN 1066-2243 doi: https://doi.org/10.1108/IntR-08-2014-0202

Inversini, Alessandro and Rega, Isobella (2016) eTourism for socio-economic development. Symphonya: Emerging Issues in Management, 1. pp. 75-82. ISSN 1593-0319 doi: https://doi.org/10.4468/2016.1.07inversini.rega

Kakabadse, Andrew, Khan, Nadeem and Kakabadse, Nada (2016) Governance for the alignment for a renewed innovation policy. In: Gretschmann, K. and Schepers, S. (eds.) Revolutionising EU Innovation Policy: Pioneering the Future. Palgrave Macmillan, pp. 193-214. ISBN 9781137555533 doi: https://doi.org/10.1057/978-1-137-55554-0

Kakabadse, Andrew, Khan, Nadeem and Kakabadse, Nada K. (2016) Company secretary: a role of breadth and majesty. Society and Business Review, 11 (3). pp. 333-349. ISSN 1746-5680 doi: https://doi.org/10.1108/sbr-04-2016-0023

Kakabadse, Nada K. and Khan, Nadeem (2016) Editorial: cosmopolitanism or globalisation. Society and Business Review, 11 (3). pp. 234-241. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-06-2016-0040

Khan, Nadeem M. (2016) Strategic behaviours of the UK's leading grocery multiple firms: an hermeneutic virtuous inquiry (2006-2009). PhD thesis, University of Reading.

Koenig-Lewis, Nicole, Asaad, Yousra, Palmer, Adrian and Petersone, Elina (2016) The effects of passage of time on alumni recall of ‘student experience’. Higher Education Quarterly, 70 (1). pp. 59-80. ISSN 0951-5224 doi: https://doi.org/10.1111/hequ.12063

Marbach, J., Lages, Cristiana R. and Nunan, Dan (2016) Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement. Journal of Marketing Management, 32 (5-6). pp. 502-525. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1128472

Mitchell, S.-L. (2016) Exploring the role the brand plays in the choice of charity by UK volunteers. PhD thesis, University of Reading.

Molinillo, S., Ekinci, Yuksel, Whyatt, G., Occhiocupo, N. and Stone, M. (2016) Private label management: insights and research directions. In: Gómez-Suárez, M. and Martínez-Ruiz, M. P. (eds.) Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy. IGI Global, pp. 1-27. ISBN 9781522502203 doi: https://doi.org/10.4018/978-1-5225-0220-3.ch001

Mouraviev, Nikolai and Kakabadse, Nada K. (2016) Public–private partnerships in Kazakhstan and Russia: the interplay between social value, entrepreneurship and sustainability. In: Nicolopoulou, Katerina, Karatas-Ozkan, Mine, Janssen, Frank and Jermier, John (eds.) Sustainable Entrepreneurship and Social Innovation. Routledge, Abingdon, pp. 306-319. ISBN 9781138812666

Mouraviev, N. and Kakabadse, Nada K. (2016) Conceptualising cosmopolitanism and entrepreneurship through the lens of the three-dimensional theory of power. Society and Business Review, 11 (3). pp. 242-256. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-12-2015-0071

Mouraviev, N. and Kakabadse, Nada K. (2016) Conceptualising public-private partnerships: a critical appraisal of approaches to meanings and forms. Society and Business Review, 11 (2). pp. 155-173. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-04-2016-0024

Nicolopoulou, Katerina, Kakabadse, Nada K., Nikolopoulos, Kanellos Panagiotis, Alcaraz, Jose M. and Sakellariou, Konstantina (2016) Cosmopolitanism and transnational elite entrepreneurial practices: manifesting the cosmopolitan disposition in a cosmopolitan city. Society and Business Review, 11 (3). pp. 257-275. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-01-2016-0001

Palmer, Adrian and Bejou, David (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing, 30 (5). pp. 480-484. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-04-2016-0137

Palmer, Adrian, Koenig-Lewis, Nicole and Asaad, Yousra (2016) Brand identification in higher education: a conditional process analysis. Journal of Business Research, 69 (8). pp. 3033-3040. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2016.01.018

Perez Vega, Rodrigo, Waite, Kathryn and O'Gorman, Kevin (2016) Social Impact Theory: an examination of how immediacy operates as an influence upon social media interaction in Facebook fan pages. The Marketing Review, 16 (3). pp. 299-321. ISSN 1472-1384 doi: https://doi.org/10.1362/146934716X14636478977791

Quinones, Cristina, Griffiths, Mark D. and Kakabadse, Nada K. (2016) Compulsive Internet Use and workaholism: an exploratory two-wave longitudinal study. Computers in Human Behavior, 60. pp. 492-499. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2016.02.060

Rega, Isabella and Inversini, Alessandro (2016) eTourism for Development (eT4D): the missing piece in the ICT4D research agenda. Information Technologies & International Development, 12 (3). pp. 19-24. ISSN 1544-7529

Skouloudis, Antonis, Halkos, George, Malesios, Valantis and Evangelinos, Konstantinos (2016) Investigating barriers to SMEs’ resilience to extreme weather events. In: ENVECON Conference, Greece.

Stangl, Brigitte, Inversini, Alessandro and Schegg, Roland (2016) Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: three country insights. International Journal of Hospitality Management, 52. pp. 87-96. ISSN 0278-4319 doi: https://doi.org/10.1016/j.ijhm.2015.09.015

Stride, Helen J. (2016) Not-for-profit branding. In: Francesca, Dall'Olmo Riley, Singh, Jaywant and Blankson, Charles (eds.) The Routledge Companion to Contemporary Brand Management. Routledge, UK, pp. 294-308. ISBN 9781315796789

Theofilou, Anastasios, Grigore, Georgiana and Stancu, Alin, eds. (2016) Corporate social responsibility in the post-financial crisis era : CSR conceptualisations and international practices in times of uncertainty. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, pp292. ISBN 9783319400952 doi: https://doi.org/10.1007/978-3-319-40096-9

Watkins, Rebecca D., Denegri-Knott, Janice and Molesworth, Mike (2016) The relationship between ownership and possession: observations from the context of digital virtual goods. Journal of Marketing Management, 32 (1-2). pp. 44-70. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1089308

West, B., Hillenbrand, Carola, Money, Kevin, Ghobadian, Abby and Ireland, R. D. (2016) Exploring the impact of social axioms on firm reputation: a stakeholder perspective. British Journal of Management, 27 (2). pp. 249-270. ISSN 1467-8551 doi: https://doi.org/10.1111/1467-8551.12153

Çifci, S., Ekinci, Yuksel, Whyatt, G., Japutra, A., Molinillo, S. and Siala, H. (2016) A cross valıdatıon of consumer-based brand equıty (cbbe): drıvıng customer equıty ın retaıl brands. Journal of Business Research, 69 (9). pp. 3740-3747. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.12.066

2015

Adi, A., Crowther, D. and Grigore, Georgiana (2015) Introduction to corporate social responsibility in the digital age. In: Adi, A., Grigore, Georgiana and Crowther, D. (eds.) Corporate Social Responsibility in the Digital Age. Developments in corporate governance and responsibility, 7 (7). Emerald, Bingley, ix-xvi. ISBN 9781784415822

Adi, Ana, Grigore, Georgiana and Crowther, David, eds. (2015) Corporate social responsibility in the digital age. Emerald Group, Bingley, UK, pp288. ISBN 9781784415822

Boselie, P. and Brewster, Chris (2015) Strategic human resource management: a wrong turn for HRM research? In: Örtenblad, A. (ed.) Handbook of Research on Managerial Panaceas: Adaptation and Context. Edward Elgar, pp. 130-148. ISBN 9781783475599

Casaló, Luis V., Flavián, Carlos, Guinalíu, Miguel and Ekinci, Yuksel (2015) Avoiding the dark side of positive online consumer reviews: enhancing reviews' usefulness for high risk-averse travelers. Journal of Business Research, 68 (9). pp. 1829-1835. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.01.010

Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Yuksel (2015) Do online hotel rating schemes influence booking behaviours? International Journal of Hospitality Management, 49. pp. 28-36. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2015.05.005

Champniss, Guy, Wilson, H.N. and Macdonald, E.K. (2015) Why your customers’ social identities matter. Harvard Business Review, 93 (1/2). pp. 88-96. ISSN 0017-8012

Daukseviciute, Irute and Simkin, Lyndon (2015) Critically optimising a relationship marketing programme: the case of a commercial bank. In: AM2015 - The Magic in Marketing, 7-9 July 2015, University of Limerick, Ireland.

Finch, David, Hillenbrand, Carola and Rubin, Harris (2015) Proximity, strategic groups and reputation: an exploratory study of reputation in higher education. Corporate Reputation Review, 18 (3). pp. 174-194. ISSN 1479-1889 doi: https://doi.org/10.1057/crr.2015.8

Finch, David, Hillenbrand, Carola, O’Reilly, Norm and Varella, Paul (2015) Psychological contracts and independent sales contractors: an examination of the predictors of contractor-level outcomes. Journal of Marketing Management, 31 (17-18). pp. 1924-1964. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1076496

Finch, David, O’Reilly, Norm, Hillenbrand, Carola and Abeza, Gashaw (2015) Standing on the shoulders of giants: an examination of the interdisciplinary foundation of relationship marketing. Journal of Relationship Marketing, 14 (3). pp. 171-196. ISSN 1533-2675 doi: https://doi.org/10.1080/15332667.2015.1069525

Garnelo-Gomez, Irene, Money, Kevin and Littlewood, David (2015) Understanding the Identity and Motivations of Sustainable Consumers. In: British Academy of Mangement Conference, 8 - 10 September 2015, Portsmouth, UK.

Ghobadian, Abby, Money, Kevin and Hillenbrand, Carola (2015) Corporate responsibility research: past – present – future. Group & Organization Management, 40 (3). pp. 271-294. ISSN 1059-6011 doi: https://doi.org/10.1177/1059601115590320

Grigore, Georgiana, Abdaless, S. and Adelopo, I. (2015) Financial crises and corporate governance: understanding the impacts on risk management and accountability in the UK local councils. In: Crowther, D., Oubrich, M., Barzi, R. and Abdaless, S. (eds.) Governance, Accountability and Sustainable Development. Cambridge Scholars Publishing, Cambridge. ISBN 9781443868846

Grigore, Georgiana, Adi, Ana and Theofilou, Anastasios (2015) Digital reflections of pharmaceutical companies and their CSR communication strategies. In: Adi, Ana, Grigore, Georgiana and Crowther, David (eds.) Corporate Social Responsibility in the Digital Age. Developments in Corporate Governance and Responsibility, 7. Emerald Group Publishing Limited, Bingley, UK, pp. 221-240. ISBN 9781784415822

Grigore, Georgiana, Ali, I. and Vontea, A. (2015) Dear employee, are you happy? Investigating the relationship between social responsibility and employees’ life satisfaction. In: Stancu, A. and Grigore, Georgiana (eds.) Social Responsibility, Ethics and Sustainable Business: Theory and Practice. Academia de Studii Economice, Bucharest. ISBN 9786065058330

Grigore, Georgiana, Theofilou, Anastasios, Watson, Tom and Sthapitanonda, Parichart (2015) Ethical stakeholder engagement: exploring the relationship between corporations and NGOs in Thailand, Romania, and the UK. PRism Journal, 12 (2). ISSN 1448-4404

Harrington, T., Dibley, Anne and Clark, Moira, (2015) B2B customer experience factors: understanding the relationship with SME customers – interim report. Report. Henley Centre for Customer Management

Hillenbrand, Carola, Money, Kevin and Ghobadian, Abby (2015) Corporate responsibility and stakeholder relationship impact. In: Lawton, Thomas C. and Tazeeb, S. Rajwani (eds.) The Routledge Companion to Non-Market Strategy. Routledge Companions in Business, Management and Accounting. Routledge. ISBN 9780415712316

Hillenbrand, Carola and Money, Kevin Guy (2015) Unpacking the mechanism by which psychological ownership manifests at the level of the individual: a dynamic model of identity and self. Journal of Marketing Theory and Practice, 23 (2). pp. 148-165. ISSN 1069-6679 doi: https://doi.org/10.1080/10696679.2015.1002334

Holt, Diane and Littlewood, David (2015) Identifying, mapping, and monitoring the impact of hybrid firms. California Management Review, 57 (3). pp. 107-125. ISSN 0008-1256 doi: https://doi.org/10.1525/cmr.2015.57.3.107

Huo, Qunying and Palmer, Adrian (2015) Analysing voluntary contribution to online forums using a proposed critical mass contribution model. Journal of Applied Business Research (JABR), 31 (2). pp. 687-700. ISSN 0892-7626 doi: https://doi.org/10.19030/jabr.v31i2.9161

Kakabadse, Andrew (2015) The success formula: how smart leaders deliver outstanding value. Bloomsbury. ISBN 9781472916846

Kakabadse, Andrew, Korac-Kakabadse, Nada and Khan, Nadeem (2015) Cases of official and unofficial business practices: examples from Australia, Germany, U.K., South Africa, Russia and Pakistan. In: Cristopher, E. (ed.) International Management and Intercultural communication: A collection of case studies: Volume 1. Palgrave Macmillan, pp. 127-148. ISBN 9781137479891

Kakabadse, Nada K., Figueira, Catarina, Nicolopoulou, Katerina, Yang, Jessica Hong, Kakabadse, Andrew P. and Ozbilgin, Mustafa F. (2015) Gender diversity and board performance: women's experiences and perspectives. Human Resource Management, 54 (2). pp. 265-281. ISSN 1099-050X doi: https://doi.org/10.1002/hrm.21694

Khan, Nadeem, Kakabadse, Andrew and Kakabadse, Nada (2015) Spirit of corporate social responsibility transforming from corporatism to socialized capitalism. Problems and Perspectives in Management, 2015 (1). pp. 85-95. ISSN 1810-5467

Khan, Nadeem, Kakabadse, Nada K. and Kaur, Kulwinder (2015) Fashionline: CSR case of a U.K. fashion retailer. Problems and Perspectives in Management, 13 (3). ISSN 1810-5467

Koenig-Lewis, Nicole, Marquet, Morgan, Palmer, Adrian and Zhao, Anita Lifen (2015) Enjoyment and social influence: predicting mobile payment adoption. The Service Industries Journal, 35 (10). pp. 537-554. ISSN 0264-2069 doi: https://doi.org/10.1080/02642069.2015.1043278

Lages, Cristiana, Pfajfar, G. and Shoham, A. (2015) Challenges in conducting and publishing research on the Middle East and Africa in leading journals. International Marketing Review, 32 (1). pp. 52-77. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-12-2014-0374

Littlewood, David and Holt, Diane (2015) Addressing rural social exclusion in the developing world - exploring the role of African social purpose ventures. In: Exploring rural enterprises: new perspectives on research, policy & practice. Contemporary issues in entrepreneurship research, 4. Emerald, Bingley. ISBN 9781784411121

Littlewood, David (2015) Corporate social responsibility, mining and sustainable development in Namibia: critical reflections through a relational lens. Development Southern Africa, 32 (2). pp. 240-257. ISSN 1470-3637 doi: https://doi.org/10.1080/0376835X.2014.984833

Martins, Carmen, Salazar, Ana and Inversini, Alessandro (2015) The internet impact on travel purchases: insights from Portugal. Tourism Analysis, 20 (2). pp. 251-258. ISSN 1943-3999 doi: https://doi.org/10.3727/108354215X14265319207632

Money, Arthur G., Atwal, Anita, Young, Katherine L., Day, Yasmin, Wilson, Lesley and Money, Kevin G. (2015) Using the Technology Acceptance Model to explore community dwelling older adults’ perceptions of a 3D interior design application to facilitate pre-discharge home adaptations. BMC Medical Informatics and Decision Making, 15 (1). 73. ISSN 1472-6947 doi: https://doi.org/10.1186/s12911-015-0190-2

Mostafa, R. B., Lages, Cristiana, Shabbir, H. A. and Thwaites, D. (2015) Corporate image: a service recovery perspective. Journal of Service Research, 18 (4). pp. 468-483. ISSN 1552-7379 doi: https://doi.org/10.1177/1094670515584146

Mouraviev, Nikolai and Kakabadse, Nada K. (2015) Legal and regulatory barriers to effective public-private partnership governance in Kazakhstan. International Journal of Public Sector Management, 28 (3). pp. 181-197. ISSN 0951-3558 doi: https://doi.org/10.1108/IJPSM-09-2014-0116

Murray, Claudia Beatriz, Abiko, Alex, Monetti, Eliane and Peinado Ponton, Javier (2015) Research agenda for the built environment in Latin America. Cuadernos de Vivienda y Urbanismo, 8 (16). pp. 226-245. ISSN 2145-0226 doi: https://doi.org/10.11144/Javeriana.cvu8-16.rabe

Nadeem, Shanzeh, Rodriguez, Lilia Carolina and Perez Vega, Rodrigo (2015) A scale of hindrance in mobile in-app advertising. In: The International Conference on Organization and Management (ICOM), 22-23 November 2015, Abu Dhabi.

Nguyen, Bang, Ekinci, Yuksel, Simkin, Lyndon and Melewar, T. C. (2015) The brand likeability scale: an exploratory study of likeability in firm-level brands. International Journal of Market Research, 57 (5). p. 777. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-063

Nunan, Dan (2015) Addressing the market research skills gap. International Journal of Market Research, 57 (2). pp. 177-178. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-000

Nunan, Dan and Di Domenico, MariaLaura (2015) Exploring reidentfication risk: is anonymization a promise we can keep? International Journal of Market Research, 58 (1). pp. 19-34. ISSN 1470-7853

Organ, Kate, Koenig-Lewis, Nicole, Palmer, Adrian and Probert, Jane (2015) Festivals as agents for behaviour change: a study of food festival engagement and subsequent food choices. Tourism Management, 48. pp. 84-99. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2014.10.021

Quinones, Cristina and Kakabadse, Nada K. (2015) Self-concept clarity and compulsive Internet use: the role of preference for virtual interactions and employment status in British and North-American samples. Journal of Behavioral Addictions, 4 (4). pp. 289-298. ISSN 2062-5871 doi: https://doi.org/10.1556/2006.4.2015.038

Quinones, C. and Kakabadse, Nada K. (2015) Self-concept clarity, social support, and Compulsive Internet Use: a study of the USA and the UAE. Computers in Human Behavior, 44. pp. 347-356. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2014.11.019

Rivera-Santos, Miguel, Holt, Diane, Littlewood, David and Kolk, Ans (2015) Social entrepreneurship in Sub-Saharan Africa. Academy of Management Perspectives, 29 (1). pp. 72-91. ISSN 1558-9080 doi: https://doi.org/10.5465/amp.2013.0128

Sirakaya-Turk, Ercan, Ekinci, Yuksel and Martin, Drew (2015) The efficacy of shopping value in predicting destination loyalty. Journal of Business Research, 68 (9). pp. 1878-1885. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.01.016

Van Zyl, Izak, Inversini, Alessandro and Rega, Isabella (2015) The representation of voluntourism in search engines: the case of South Africa. Development Southern Africa, 32 (3). pp. 333-349. ISSN 1470-3637 doi: https://doi.org/10.1080/0376835X.2015.1010714

West, B., Hillenbrand, Carola and Money, Kevin (2015) Building employee relationships through corporate social responsibility: the moderating role of social cynicism and reward for application. Group & Organization Management, 40 (3). pp. 295-322. ISSN 1059-6011 doi: https://doi.org/10.1177/1059601114560062

Williams, Nigel L., Inversini, Alessandro, Buhalis, Dimitrios and Ferdinand, Nicole (2015) Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter. Journal of Marketing Management, 31 (9-10). pp. 1113-1140. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1035308

2014

Abbad, Muneer M. and Jaber, Faten N. (2014) Evaluating e-learning systems: an empirical investigation on students' perception in higher education area. International Journal of Emerging Technologies in Learning, 9 (4). pp. 27-34. ISSN 1863-0383 doi: https://doi.org/10.3991/ijet.v9i4.3480

Ackermann, Claire-Lise and Palmer, Adrian (2014) The contribution of implicit cognition to the Theory of Reasoned Action Model: a study of food preferences. Journal of Marketing Management, 30 (5-6). pp. 529-550. ISSN 0267-257X doi: https://doi.org/10.1080/0267257X.2013.877956

Blumrodt, Jens and Palmer, Adrian (2014) On-line destination branding: an investigation into the divergence between brand goals and on-line implementation. Journal of Applied Business Research (JABR), 30 (6). pp. 1597-1606. ISSN 0892-7626 doi: https://doi.org/10.19030/jabr.v30i6.8877

Brooks, M. and Kakabadse, Nada (2014) Introducing matrix management within a children's services setting - personal reflections. Management in Education, 28 (2). pp. 58-63. ISSN 0892-0206 doi: https://doi.org/10.1177/0892020613516824

Di Domenico, MariaLaura, Daniel, Elizabeth and Nunan, Daniel (2014) 'Mental mobility’ in the digital age: entrepreneurs and the online home-based business. New Technology, Work and Employment, 29 (3). pp. 266-281. ISSN 1468-005X doi: https://doi.org/10.1111/ntwe.12034

Holt, Diane and Littlewood, David (2014) Financial services for the poor within the formal/informal nexus in sub-Saharan Africa. In: 74th Annual Meeting of the Academy of Management, 1-5th August, Philadelphia.

Holt, Diane and Littlewood, David (2014) Informal economy entrepreneurs from Sub-Saharan Africa: observations from Kenya. In: Georgakopoulou, Alexandra and Spilioti, Tereza (eds.) The Routledge companion to business in Africa. Routledge companions in business, management and accounting. Routledge, Abingdon. ISBN 9780415635455

Holt, Diane and Littlewood, David (2014) Reaching the underbanked and unbanked in subsistence markets at the nexus of the formal and informal economy. In: British Academy of Management Conference, 9th-11th September 2014, Belfast.

Insley, Victoria and Nunan, Daniel (2014) Gamification and the online retail experience. International Journal of Retail & Distribution Management., 42 (5). pp. 340-351. ISSN 0959-0552 doi: https://doi.org/10.1108/IJRDM-01-2013-0030

Inversini, Alessandro and Masiero, Lorenzo (2014) Selling rooms online: the use of social media and online travel agents. International Journal of Contemporary Hospitality Management, 26 (2). pp. 272-292. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-03-2013-0140

Inversini, Alessandro, Cantoni, Lorenzo and De Pietro, Marianna (2014) Destination online communication: why sometimes less is more. A study about online communication of English destinations. Journal of Travel & Tourism Marketing, 31 (5). pp. 563-575. ISSN 1540-7306 doi: https://doi.org/10.1080/10548408.2014.883949

Japutra, Arnold, Ekinci, Yuksel and Simkin, Lyndon (2014) Exploring brand attachment, its determinants and outcomes. Journal of Strategic Marketing, 22 (7). pp. 616-630. ISSN 0965-254X doi: https://doi.org/10.1080/0965254X.2014.914062

Japutra, Arnold, Ekinci, Yuksel, Simkin, Lyndon and Nguyen, Bang (2014) The dark side of brand attachment: a conceptual framework of brand attachment's detrimental outcomes. The Marketing Review, 14 (3). pp. 245-264. ISSN 1472-1384 doi: https://doi.org/10.1362/146934714X14024779061875

Jenkins, Rebecca, Molesworth, Mike and Scullion, Richard (2014) The messy social lives of objects: inter‐personal borrowing and the ambiguity of possession and ownership. Journal of Consumer Behaviour, 13 (2). pp. 131-139. ISSN 1479-1838 doi: https://doi.org/10.1002/cb.1469

Kakabadse, Andrew, Korac-Kakabadse, Nada, Khan, Nadeem, Morais, Filipe and Lee-Kelly, E., (2014) The company secretary: building trust through governance. Report. ICSA, Reading.

Kakabadse, Andrew and Kakabadse, Nada (2014) The case for an integrated Europe: undermined by transactional interests. In: Kakabadse, Andrew and Schepers, Stefan (eds.) Rethinking the Future of Europe: A Challenge of Governance. Palgrave Macmillan. ISBN 9781137024008

Kakabadse, Andrew P., Kakabadse, Nada K. and Lee-Davies, Linda (2014) Learning CSR for sustainable corporate advantage. International Journal of Social Ecology and Sustainable Development, 5 (2). pp. 13-23. ISSN 1947-8402 doi: https://doi.org/10.4018/ijsesd.2014040102

Kakabadse, Nada K., Marzec, Nicci and Rose, Richard (2014) What next for children's services? Can policy at a local or national level have any significant impact on the outcomes for children and their families? International Journal of Adolescence and Youth, 19 (1). pp. 84-98. ISSN 0267-3843 doi: https://doi.org/10.1080/02673843.2012.709173

Khan, Nadeem and Kakabadse, Nada (2014) Shaping the European mind-set: a governance design and policy innovation agenda. In: Kakabadse, Andrew and Schepers, S. (eds.) Rethinking the Future of Europe: A Challenge of Governance. Palgrave Macmillan, pp. 42-76. ISBN 9781137024008

Khan, Nadeem and Kakabadse, Nada Korac (2014) CSR: the co-evolution of grocery multiples in the UK (2005-2010). Social Responsibility Journal, 10 (1). pp. 137-160. ISSN 1747-1117 doi: https://doi.org/10.1108/SRJ-06-2012-0069

Khan, Nadeem, Asproudis, E. and Kakabadse, Nada (2014) The transatlantic regulatory timing of policy innovations: the case of renewable energy. In: Kakabadse, Andrew and Schepers, S. (eds.) Rethinking the Future of Europe: A Challenge of Governance. Palgrave Macmillan, pp. 118-138. ISBN 9781137024008

Koenig-Lewis, Nicole and Palmer, Adrian (2014) The effects of anticipatory emotions on service satisfaction and behavioral intention. Journal of Services Marketing, 28 (6). pp. 437-451. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-09-2013-0244

Koenig-Lewis, Nicole, Palmer, Adrian, Dermody, Janine and Urbye, Andreas (2014) Consumers' evaluations of ecological packaging – rational and emotional approaches. Journal for Environmental Psychology, 37. pp. 94-105. ISSN 0272-4944 doi: https://doi.org/10.1016/j.jenvp.2013.11.009

Littlewood, David and Holt, Diane (2014) Social and environmental enterprises in Africa: context, convergence and characteristics. In: Bitzer, V., Hamann, R., Hall, M. and Griffin-EL, E. W. (eds.) The business of social and environmental innovation. Exploring new frontiers in Africa. Springer, London. ISBN 9783319040509

Littlewood, David (2014) ‘Cursed’ communities? Corporate Social Responsibility (CSR), company towns and the mining industry in Namibia. Journal of Business Ethics, 120 (1). pp. 39-63. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-013-1649-7

Mason, D., Hillenbrand, Carola and Money, Kevin (2014) Are informed citizens more trusting? Transparency of performance data and trust towards a British police force. Journal of Business Ethics, 122 (2). pp. 321-341. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-013-1702-6

Morais, Filipe and Kakabadse, Nada (2014) The Corporate Gini Index (CGI) determinants and advantages: lessons from a multinational retail company case study. International Journal of Disclosure and Governance, 11 (4). pp. 380-397. ISSN 1741-3591 doi: https://doi.org/10.1057/jdg.2014.4

Mostafa, Rania, Lages, Cristiana R. and Sääksjärvi, Maria (2014) The CURE scale: a multidimensional measure of service recovery strategy. Journal of Services Marketing, 28 (4). pp. 300-310. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-09-2012-0166

Mouraviev, N. and Kakabadse, Nada K. (2014) Impact of externalities on sustainable development: evidence from public-private partnerships in Kazakhstan and Russia. Corporate governance: the international journal of business in society, 14 (5). pp. 653-669. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-03-2014-0037

Mouraviev, N. and Kakabadse, Nada K. (2014) Public–private partnerships in Russia: dynamics contributing to an emerging policy paradigm. Policy Studies, 35 (1). pp. 79-96. ISSN 1470-1006 doi: https://doi.org/10.1080/01442872.2013.875140

Mouraviev, Nikolai and Kakabadse, Nada K. (2014) Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan. Journal of Risk Research, 17 (5). pp. 621-640. ISSN 1466-4461 doi: https://doi.org/10.1080/13669877.2013.815650

Mouraviev, N. and Kakabadse, Nada K. (2014) 'Rules of engagement’: how experiential learning facilitates the formation of a public–private partnership in Russia. Journal of Management Development, 33 (6). pp. 551-563. ISSN 0262-1711 doi: https://doi.org/10.1108/JMD-04-2014-0028

Nguyen, Bang, Chang, Kirk and Simkin, Lyndon (2014) Customer engagement planning emerging from the “individualist-collectivist”-framework: an empirical examination in China and UK. Marketing Intelligence & Planning, 32 (1). pp. 41-65. ISSN 0263-4503 doi: https://doi.org/10.1108/MIP-11-2012-0130

Quiñones-García, Cristina and Korak-Kakabadse, Nada (2014) Compulsive internet use in adults: a study of prevalence and drivers within the current economic climate in the UK. Computers in Human Behavior, 30. pp. 171-180. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2013.08.004

Riscinto Kozub, Kristen, Anthony O’Neill, Martin and Palmer, Adrian A. (2014) Emotional antecedents and outcomes of service recovery. Journal of Services Marketing, 28 (3). pp. 233-243. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-08-2012-0147

Rose, Susan, Spinks, Nigel and Canhoto, Ana Isabel (2014) Management research: applying the principles. Routledge, London, pp440. ISBN 9780415628112

Rose, Susan and Dhandayudham, Arun (2014) Towards an understanding of internet-based problem shopping behaviour: the concept of online shopping addiction and its proposed predictors. Journal of Behavioral Addictions, 3 (2). pp. 83-89. ISSN 2062-5871 doi: https://doi.org/10.1556/JBA.3.2014.003

Schepers, S. and Kakabadse, Andrew, eds. (2014) Rethinking the future of Europe: a challenge of governance. Palgrave Macmillan. ISBN 9781137024008

Stride, Helen and Higgs, Malcolm (2014) An investigation into the relationship between values and commitment: a study of staff in the UK charity sector. Nonprofit and Voluntary Sector Quarterly, 43 (3). pp. 455-479. ISSN 1552-7395 doi: https://doi.org/10.1177/0899764012472066

Tang, Yiming and Rose, Susan (2014) Developing international business managers through international study visits to China. Journal of Teaching in International Business, 25 (2). pp. 119-133. ISSN 0897-5930 doi: https://doi.org/10.1080/08975930.2014.897917

Theodorakopoulos, N., Kakabadse, Nada K. and McGowan, C. (2014) What matters in business incubation? A literature review and a suggestion for situated theorising. Journal of Small Business and Enterprise Development,, 21 (4). pp. 602-622. ISSN 1462-6004 doi: https://doi.org/10.1108/JSBED-09-2014-0152

Theodorakopoulos, Nicholas, McGowan, Carmel, Bennett, David, Kakabadse, Nada and Figueira, Catarina (2014) Diversifying into technical clothing manufacture as entrepreneurial learning: a situated learning theory perspective. Journal of Manufacturing Technology Management, 25 (5). pp. 676-693. ISSN 1741-038X doi: https://doi.org/10.1108/JMTM-09-2013-0122

Theodorakopoulos, Nicholas, Ram, Monder and Kakabadse, Nada K. (2014) Procedural justice in procurement management and inclusive interorganizational relations: an institutional perspective. British Journal of Management, 26 (2). pp. 237-254. ISSN 1045-3172 doi: https://doi.org/10.1111/1467-8551.12071

2013

Abrantes, J. L., Seabra, C., Lages, Cristiana R. and Jayawardhena, C. (2013) Drivers of in-group and out-of-group electronic word-of-mouth (eWOM). European Journal of Marketing, 47 (7). pp. 1067-1088. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311324219

Ahn, Taehong, Ekinci, Yuksel and Li, Gang (2013) Self-congruence, functional congruence, and destination choice. Journal of Business Research, 66 (6). pp. 719-723. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2011.09.009

Canhoto, A I and Clark, Moira (2013) Customer service 140 characters at a time: the users’ perspective. Journal of Marketing Management, 29 (5-6). pp. 522-544. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.777355

Canhoto, A. I., Clark, Moira and Fennemore, Paul (2013) Emerging segmentation practices in the age of the social customer. Journal of Strategic Marketing, 21 (5). pp. 413-428. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2013.801609

Champniss, Guy (2013) Fit the brand to the social identity. Admap. pp. 10-12.

Champniss, Guy (2013) Social Good, Personal Best: how a basic selfish desire may be just what business and society need. Admap, June. pp. 32-34.

Christodoulides, George, Michaelidou, Nina and Siamagka, Nikoletta-Theofania (2013) A typology of internet users based on comparative affective states: evidence from eight countries. European Journal of Marketing, 47 (1-2). pp. 153-173. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311285493

Clark, Moira and Wongworawit, Cherry, (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

Dsouli, Ouarda, Khan, Nadeem and Korac-Kakabadse, Nada (2013) The secret to boards in reinventing themselves. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke. ISBN 9781137275691

Ekinci, Yuksel, Sirakaya-Turk, Ercan and Preciado, Sandra (2013) Symbolic consumption of tourism destination brands. Journal of Business Research, 66 (6). pp. 711-718. ISSN 01482963 doi: https://doi.org/10.1016/j.jbusres.2011.09.008

Grigore, Georgiana, Stancu, A. and Zaharia, R. M. (2013) Challenges of integrating CSR into curricula: an analysis of the Romanian educational system. In: Ahmad, J. and Crowther, D. (eds.) Education and Corporate Social Responsibility. Developments in corporate governance and responsibility. Emerald Group Publishing, Bingley, pp. 223-242. ISBN 9781781905890

Harrington, T. and Bryan, A., (2013) Measuring customer satisfaction and understanding customer effort in a B2B context. Report. Henley Centre for Customer Management

Hillenbrand, Carola, Money, Kevin and Ghobadian, Abby (2013) Unpacking the mechanism by which corporate responsibility impacts stakeholder relationships. British Journal of Management, 24 (1). pp. 127-146. ISSN 1467-8551 doi: https://doi.org/10.1111/j.1467-8551.2011.00794.x

Holt, Diane and Littlewood, David (2013) The Jua Kali and the Mali-Mali: the informal/formal nexus amongst Kenyan micro enterprises. In: Academy of Management Africa Conference, 7-10 Jan 2013, Pretoria, South Africa.

Kakabadse, Andrew, Kakabadse, Nada, Pierce, Chris and Horwitz, Frank (2013) The leadership attributes of the chairman of the board: An international study. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 292-310. ISBN 9781137275691

Kakabadse, Nada K., Kakabadse, Andrew and Knyght, Reeves (2013) CEO/chairman role duality: resistance to separation irrespective of effect. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 311-341. ISBN 9781137275691

Kakabadse, Nada K., Kakabadse, Andrew, Kouzmin, Alexander and Pesqueux, Yvon (2013) Rethinking the ontology of the shareholder model of the corporation. Society and Business Review, 8 (1). pp. 55-70. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681311297711

Kakabadse, Nada K., Knyght, Reeves and Kakabadse, Andrew (2013) Aligning the board:The chairman's secret. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke. ISBN 9781137275691

Kakabadse, Nada K., Knyght, Reeves and Kakabadse, Andrew (2013) High-performing chairman: the older the better. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 342-359. ISBN 9781137275691

Khan, Nadeem and Korac-Kakabadse, Nada (2013) Towards a U.K. Local Government Reform Act of 2015: improving public sector performance for 2025. Governance Voice. pp. 1-11.

Khan, Nadeem and Korac-Kakabadse, Nada (2013) Collaborative Corporate Strategy Research Programmes (C.S.R.P.): A conceptual integrative strategic framework for a practical research agenda. Open Journal of Business and Management, 1 (3). pp. 91-108. ISSN 2329-3284 doi: https://doi.org/10.4236/ojbm.2013.13011

Khan, Nadeem and Korac-Kakabadse, Nada (2013) Exposing the 20th century corporation: redesigning 21st century boards and board performance. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 11-43. ISBN 9781137275691

Lages, Cristiana R., Simões, C. M. N., Fisk, R. P. and Kunz, W. H. (2013) Knowledge dissemination in the global service marketing community. Managing Service Quality, 23 (4). 272- 290. ISSN 0960-4529 doi: https://doi.org/10.1108/MSQ-03-2013-0048

Lee-Davies, L. L. and Kakabadse, Nada K. (2013) Individual and organisational leadership: the shared approach. International Journal of Reviews and Studies in Economics and Public Administration, 1 (1). ISSN 2344-6803

Liang, Silvia Wan-Ju, Ekinci, Yuksel, Occhiocupo, Nicoletta and Whyatt, Georgina (2013) Antecedents of travellers' electronic word-of-mouth communication. Journal of Marketing Management, 29 (5-6). pp. 584-606. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.771204

Littlewood, David and Holt, Diane (2013) Addressing rural social exclusion through African social purpose ventures. In: 36th ISBE Conference, 12-13th November, Cardiff.

Littlewood, David and Holt, Diane (2013) Impact evaluation of a Kenyan Eco Business: a pilot framework. In: 73rd Annual Meeting of the Academy of Management, 9-13 Aug 2013, Orlando, FL, USA.

Littlewood, David and Holt, Diane (2013) Institutional framing of CSR and social entrepreneurship interactions in South Africa. In: ISBE Conference, 12-13th November, Cardiff.

Money, Kevin, Hillenbrand, Carola, Henseler, Jorg and da Camara, Nuno (2013) Exploring unanticipated consequences of strategy amongst stakeholder segments: the case of a European Revenue Service. Long Range Planning, 45 (5-6). pp. 395-423. ISSN 0024-6301 doi: https://doi.org/10.1016/j.lrp.2012.09.003

Morais, Filipe and Kakabadse, Nada K. (2013) Delving into the boardroom ‘black box’: A research model of ‘Board Learning Capability' (BLC). Open Journal of Business and Management, 1 (3). pp. 76-90. ISSN 2329-3284 doi: https://doi.org/10.4236/ojbm.2013.13010

Morais, Filipe, Kakabadse, Andrew, Kakabadse, Nada K. and Pryce, Adrian (2013) Corporate income inequality and corporate performance: any correlations? In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview. Palgrave-Macmillan, Basingstoke, pp. 44-74. ISBN 9781137275691

Mouraviev, Nikolai and Kakabadse, Nada K. (2013) Public-private partnership's procurement criteria: the case of managing stakeholders' value creation in Kazakhstan. Public Management Review, 17 (6). pp. 769-790. ISSN 1471-9037 doi: https://doi.org/10.1080/14719037.2013.822531

Nguyen, Bang and Simkin, Lyndon (2013) The dark side of CRM: advantaged and disadvantaged customers. Journal of Consumer Marketing, 30 (1). pp. 17-30. ISSN 0736-3761 doi: https://doi.org/10.1108/07363761311290812

Nunan, Daniel and Di Domenico, MariaLaura (2013) Market research and the ethics of big data. International Journal of Market Research, 55 (4). pp. 505-520. ISSN 1470-7853

Nunan, Daniel and Yenicioglu, Baskin (2013) Informed, uninformed and participative consent in social media research. International Journal of Market Research, 55 (6). pp. 791-808. ISSN 1470-7853

Sheard, Anthony Geoffrey, Kakabadse, Nada and Kakabadse, Andrew (2013) Destructive behaviours and leadership: the source of the shift from a functional to dysfunctional workplace? International Journal of Social Science Studies, 1 (1). pp. 73-89. ISSN 2324-8033 doi: https://doi.org/10.11114/ijsss.v1i1.31

Sheard, Geoff, Kakabadse, Nada and Kakabadse, Andrew (2013) Visceral behaviours and leadership: a dark side of boardroom life? Journal of Management Development, 32 (1). pp. 18-35. ISSN 0262-1711 doi: https://doi.org/10.1108/02621711311286900

Simkin, Lyndon, (2013) To boardrooms and sustainability: the changing nature of segmentation. Report. Henley Centre for Customer Management

Yang, Jessica Hong and Kakabadse, Nada (2013) How Chinese styled executive remuneration works: evidence from Chinese red-chips. In: Kakabadse, Andrew and Van den Berghe, Lutgart (eds.) How to Make Boards Work: An International Overview,. Palgrave-Macmillan, Basingstoke, pp. 75-94. ISBN 9781137275691

2012

Christodoulides, George (2012) Brand equity. In: Wiley encyclopedia of management. Wiley. doi: https://doi.org/10.1002/9781118785317.weom090279

Christodoulides, George, Jevons, Colin and Bonhomme, Jennifer (2012) Memo to marketers: quantitative evidence for change: how user-generated content really affects brands. Journal of Advertising Research, 52 (1). ISSN 0021-8499

Christodoulides, George, Michaelidou, Nina and Argyriou, Evmorfia (2012) Cross-national differences in E-WOM influence. European Journal of Marketing, 46 (11-12). 1689 -1707. ISSN 0309-0566

Dibley, Anne, Yenicioglu, Baskin and Clark, Moira, (2012) How collaborative innovation and co-creation can deliver value: a stakeholder approach. Report. Henley Centre for Customer Management

Dsouli, Ouarda, Khan, Nadeem and Kakabadse, Nada K. (2012) Spiritual capital: the co-evolution of an ethical framework based on Abrahamic religious values in the Islamic tradition. Journal of Management Development, 31 (10). pp. 1058-1076. ISSN 0262-1711 doi: https://doi.org/10.1108/02621711211281843

Enjelvin, Geraldine and Korac-Kakabadse, Nada (2012) France and the memories of ‘others’: The case of the Harkis. History & Memory, 24 (1). pp. 152-177. ISSN 0935-560X doi: https://doi.org/10.2979/histmemo.24.1.152

Hair, N. and Clark, Moira, (2012) Multichannel integration evidence from the States and a review of the field. Report. Henley Centre for Customer Management

Han, Yong, Brooks, Ian, Kakabadse, Nada K., Peng, Zhenglong and Zhu, Yi (2012) A grounded investigation of Chinese employees' psychological capital. Journal of Managerial Psychology, 27 (7). pp. 669-695. ISSN 0268-3946 doi: https://doi.org/10.1108/02683941211259511

Hang, Haiming, (2012) E-word of mouth: building sustainable and trustworthy relationships with customers in a highly regulated on-line environment. Report. Henley Centre for Customer Management

Holt, Diane, Littlewood, David and Harrison, Richard (2012) Imitation and entrepreneurship - an exploration of the African context. In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.

Inamori, Takao, Analoui, Farhad and Kakabadse, Nada (2012) Can perceptual differences account for managerial success?: the case of Japanese aid workers. Management Research Review, 35 (1). pp. 32-51. ISSN 2040-8269 doi: https://doi.org/10.1108/01409171211190797

Lages, Cristiana R. (2012) Employees' external representation of their workplace: key antecedents. Journal of Business Research, 65 (9). pp. 1264-1272. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2011.10.044

Lages, Cristiana R. and Piercy, N. F. (2012) Key drivers of frontline employee generation of ideas for customer service improvement. Journal of Service Research, 15 (2). pp. 215-230. ISSN 1552-7379 doi: https://doi.org/10.1177/1094670511436005

Leek, Sheena and Christodoulides, George (2012) A framework of brand value in B2B markets: the contributing role of functional and emotional components. Industrial Marketing Management, 41 (1). pp. 106-114. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.11.009

Littlewood, David and Holt, Diane (2012) Mapping the trickle out benefits of social and environmental enterprises: a pilot study of an East African eco business. In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.

Michaelidou, Nina, Christodoulides, George and Torova, Katerina (2012) Determinants of healthy eating: a cross-national study on motives and barriers. International Journal of Consumer Studies, 36 (1). pp. 17-22. ISSN 1470-6431 doi: https://doi.org/10.1111/j.1470-6431.2011.01031.x

Money, Kevin, Hillenbrand, Carola, Hunter, I. and Money, A.G. (2012) Modelling bi-directional research: a fresh approach to stakeholder theory. Journal of Strategy and Management, 5 (1). pp. 5-24. ISSN 1755-425X doi: https://doi.org/10.1108/17554251211200428

Mostovicz, E. Isaac and Kakabadse, Nada K. (2012) “He has told you, O man, what is good!”. Journal of Management Development, 31 (9). pp. 948-961. ISSN 0262-1711 doi: https://doi.org/10.1108/02621711211259893

Mouraviev, Nikolai and Kakabadse, Nada K. (2012) Conceptualising public-private partnerships: a critical appraisal of approaches to meanings and forms. Society and Business Review, 7 (3). pp. 260-276. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681211271332

Mouraviev, Nikolai, Kakabadse, Nada and Robinson, Izabela (2012) Concessionary nature of public-private partnerships in Russia and Kazakhstan: a critical review. International Journal of Public Administration, 35 (6). pp. 410-420. ISSN 1532-4265 doi: https://doi.org/10.1080/01900692.2012.658000

Nguyen, Bang and Simkin, Lyndon (2012) Fairness quality: the role of fairness in a social and ethically oriented marketing landscape. Marketing Review, 12 (4). pp. 333-344. ISSN 1472-1384 doi: https://doi.org/10.1362/146934712X13469451716556

Nunan, Dan and Cook, Alessia, (2012) Social media research: influencing the influencers. Report. Henley Centre for Customer Management

Perkins, N. and Clark, Moira, (2012) Multichannel in a complex world. Report. Henley Centre for Customer Management

Rose, Susan and Money, Kevin, (2012) Corporate reputation and B2B inter-firm partnerships. Report. Henley Centre for Customer Management

Rose, Susan, Clark, Moira, Samouel, Phillip and Hair, Neil (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88 (2). pp. 308-322. ISSN 0022-4359 doi: https://doi.org/10.1016/j.jretai.2012.03.001

Shapiro, Melanie, Clark, Moira and Hair, Neil, (2012) Exploring online community participation. Report. Henley Centre for Customer Management

Siamagka, Nikoletta-Theofania, (2012) The use of social media in a B2B context. Report. Henley Centre for Customer Management

Yenicioglu, Baskin, (2012) Social spending: investing in social media marketing (SMM). Report. Henley Centre for Customer Management

2011

Birchall, D., Chanaron, J-J., Tovstiga, G. and Hillenbrand, C. (2011) Innovation performance measurement: current practices, issues and management challenges. International Journal of Technology Management, 56 (1). pp. 1-20. ISSN 1741-5276 doi: https://doi.org/10.1504/IJTM.2011.042492

Canhoto, A. I. and Clark, Moira, (2011) Complaints management 2.0: dealing with unhappy customers when everybody has an audience. Report. Henley Centre for Customer Management

Champniss, Guy and Rodes-Vila, F. (2011) Brand valued: how socially valued brands hold the key to a sustainable future and business success. Wiley. ISBN 9781119976677

Christodoulides, George, Michaelidou, N. and Siamagka, Nikoletta (2011) Using comparative affective states to develop a typology of internet users: evidence from eight countries. In: 40th EMAC Annual Conference, 2011, Ljubljana.

Christodoulides, George and Michaelidou, N. (2011) Shopping motives as antecedents of e-satisfaction and e-loyalty. Journal of Marketing Management, 27 (1/2). pp. 181-197. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.489815

Christodoulides, George, Jevons, C. and Blackshaw, Pete (2011) The voice of the consumer speaks forcefully in brand identity: user-generated content forces smart marketers to listen. Journal of Advertising Research , 51 (1). pp. 101-111. doi: https://doi.org/10.2501/JAR-51-1-101-111 (50th anniversary supplement)

Clark, Moira, Bryan, Andrew and Shapiro, Melanie, (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Coleman, Darren, de Chernatony, Leslie and Christodoulides, George (2011) B2B service brand identity: scale development and validation. Industrial Marketing Management, 40 (7). pp. 1063-1071. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.010

Dibley, Anne and Clark, Moira, (2011) Enabling sustainability in a business-to-business context: how can suppliers enable and support their clients' sustainability initiatives most effectively? Report. Henley Centre for Customer Management

Dibley, Anne and Clark, Moira, (2011) How to implement best practice in strategic partnerships: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Ekinci, Yuksel, Zeglat, D. and Whyatt, G. (2011) Service quality, brand loyalty and profit growth in the UK budget hotels. Tourism Analysis, 16 (3). ISSN 1943-3999

Fennemore, Paul, Canhoto, A. I. and Clark, Moira, (2011) An investigation of existing and emerging segmentation practices in online social media networks. Report. Henley Centre for Customer Management

Gray, David E., Ekinci, Yuksel and Goregaokar, Harshita (2011) Coaching SME managers: business development or personal therapy? A mixed methods study. The International Journal of Human Resource Management, 22 (4). pp. 863-882. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2011.555129

Gray, David E., Ekinci, Yuksel and Goregaokar, Harshita (2011) A five-dimensional model of attributes: some precursors of executive coach selection. International Journal of Selection and Assessment, 19 (4). pp. 415-428. ISSN 1468-2389 doi: https://doi.org/10.1111/j.1468-2389.2011.00569.x

Grigore, Georgiana (2011) Corporate social responsibility and marketing. In: Crowther, D and Aras, G (eds.) Governance in the Business Environment – Developments in Corporate Governance and Responsibility. Emerald Group Publishing Limited, Bingley, pp. 41-58.

Hang, Haiming and Auty, S. (2011) Children playing branded video games: The impact of interactivity on product placement effectiveness. Journal of Consumer Psychology, 21 (1). pp. 65-72. ISSN 1057-7408 doi: https://doi.org/10.1016/j.jcps.2010.09.004

Harrington, Tony and Clark, Moira, (2011) Homeworking. Report. Henley Centre for Customer Management

Hillenbrand, Carola, Money, Kevin and Pavelin, Stephen (2011) Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company: lessons for how good reputations are won and lost. Journal of Business Ethics, 105 (3). pp. 337-356. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-011-0969-8

Kakabadse, Nada K., Kakabadse, Andrew, Knyght, Reeves and Lee-Davies, Linda (2011) The invisible hand guiding technology: crossing the boundary of technology. International Journal of E-Politics, 2 (4). pp. 1-15. ISSN 1947-914x doi: https://doi.org/10.4018/jep.2011100101

Knyght, Philip Reeves, Kakabadse, Nada K., Kouzmin, Alexander and Kakabadse, Andrew (2011) Chronic limitations of neo-liberal capitalism and oligopolistic markets: an urgent case for socialized capital. Society and Business Review, 6 (1). pp. 7-26. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681111105805

Knyght, Reeves, Kakabadse, Nada, Kakabadse, Andrew and Kouzmin, Alexander (2011) When rules and principles are not enough: insiders’ views and narratives on the global financial crisis. Journal of Change Management, 11 (1). pp. 45-67. ISSN 1479-1811 doi: https://doi.org/10.1080/14697017.2010.516269

Le Meunier-Fitzhugh, K., Baumann, J., Palmer, Roger and Wilson , H. (2011) The implications of service-dominant logic and integrated solutions on the sales function. Journal of Marketing Theory and Practice, 19 (4). pp. 423-440. ISSN 1069-6679 doi: https://doi.org/10.2753/MTP1069-6679190405

Leek, Sheena and Christodoulides, George (2011) A literature review and future agenda for B2B branding: Challenges of branding in a B2B context. Industrial Marketing Management, 40 (6). pp. 830-837. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.06.006

Lemke, Fred, Clark, Moira and Wilson, Hugh (2011) Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39 (6). pp. 846-869. ISSN 1552-7824 doi: https://doi.org/10.1007/s11747-010-0219-0

Michaelidou, Nina and Christodoulides, George (2011) Antecedents of attitude and intention towards counterfeit symbolic and experiential products. Journal of Marketing Management, 27 (9-10). pp. 976-991. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.549189

Michaelidou, Nina, Siamagka, Nikoletta-Theofania and Christodoulides, George (2011) Usage, barriers and measurement of social media marketing: an exploratory investigation of small and medium B2B brands. Industrial Marketing Management, 40 (7). pp. 1153-1159. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.009

Money, Kevin, Hillenbrand, Carola and Downing, Steve (2011) Reputation in relationships. In: Helm, S., Liehr-Gobbers, K. and Storck, C. (eds.) Reputation management. 1st edition. Management for professionals. Springer, pp. 75-90. ISBN 9783642192654

Mostovicz, E. Isaac, Kakabadse, Andrew and Kakabadse, Nada K. (2011) The four pillars of corporate responsibility: ethics, leadership, personal responsibility and trust. Corporate Governance, 11 (4). pp. 489-500. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111159307

Mostovicz, E. Isaac, Kakabadse, Nada K. and Kakabadse, Andrew (2011) Corporate governance: quo vadis? Corporate Governance, 11 (5). pp. 613-626. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111177019

Nam, Janghyeon, Ekinci, Yuksel and Whyatt, Georgina (2011) Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38 (3). pp. 1009-1030. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2011.01.015

Nunan, Daniel and Knox, Simon (2011) Can search engine advertising help access rare samples? International Journal of Market Research, 53 (4). pp. 523-540. ISSN 1470-7853

Pryce, Adrian, Kakabadse, Nada K. and Lloyd, Tom (2011) Income differentials and corporate performance. Corporate Governance, 11 (5). pp. 587-600. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111176993

Rose, Susan, Clark, Moira, Samouel, P. and Hair, N., (2011) An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context. Report. Henley Centre for Customer Management

Sheard, A. Geoff, Kakabadse, Nada Korac and Kakabadse, Andrew P. (2011) Leadership entrapment: the other side of discretion. Journal of Problems and Perspectives in Management, 9 (2). pp. 89-100. ISSN 1810-5467

Sheard, G., Kakabadse, A. P. and Kakabadse, N. K. (2011) Organisational politics: reconciling leadership's rational-emotional paradox. Leadership & Organization Development Journal, 32 (1). pp. 78-97. ISSN 0143-7739 doi: https://doi.org/10.1108/01437731111099292

Wang, Jinmin, Lee-Davies, Linda, Kakabadse, Nada K. and Xie, Zhijie (2011) Leader characteristics and styles in the SMEs of the People's Republic of China during the global financial crisis. Strategic Change, 20 (1-2). pp. 17-30. ISSN 1099-1697 doi: https://doi.org/10.1002/jsc.882

Yang, Jessica and Kakabadse, Nada (2011) The post-financial crisis challenges for corporate governance and banking reform in China. In: British Academy of Management (BAM) Conference, 13-15 September 2011, Aston University, Birmingham.

2010

Christodoulides, George, Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (2010) Contemporary Issues in Brand Research. ATINER, Athens, pp305. ISBN 9789606672682

Christodoulides, George and de Chernatony , Leslie (2010) Consumer-based brand equity conceptualisation and measurement: a literature review. International Journal of Market Research, 52 (1). pp. 43-66. ISSN 1470-7853 doi: https://doi.org/10.2501/S1470785310201053

Da Camara, Nuno Zarco, Money, Kevin Guy and Hillenbrand, Carola (2010) The differential role of trust and distrust in building relationships with favourable and unfavourable customer groups. In: 18th International Conference in Relationship Marketing (ICRM), 27-30 Sept 2010, Henley on Thames, UK .

Da Camara, Nuno Zarco, Money, Kevin Guy and Hillenbrand, Carola (2010) The role of rational trust and emotional trust in developing brand sustainability and strategic reputation management in the public sector. In: 14th International Conference on Corporate Reputation, Brand, Identity and Competitiveness, 19-21 May 2010, Rio de Janeiro, Brazil.

Ginn, John, Stone, Merlin and Ekinci, Yuksel (2010) Customer retention management in the recession. Journal of Direct, Data and Digital Marketing Practice, 12 (2). pp. 115-127. ISSN 1746-0166 doi: https://doi.org/10.1057/dddmp.2010.27

Hair, N., Clark, Moira and Shapiro, M. (2010) Toward a classification system of relational activity in consumer electronic communities: the moderators' tale. Journal of Relationship Marketing, 9 (1). pp. 54-65. ISSN 1533-2675 doi: https://doi.org/10.1080/15332660903552238

Hillenbrand, Carola and Money, Kevin Guy (2010) Building trust and positive intent among customers and employees through corporate responsibility. In: Academy of Management Conference, 6-10 Aug 2010, Montreal, Canada.

Hillenbrand, Carola, Money, Kevin Guy and Pavelin, Stephen (2010) Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company. In: Academy of Management Conference, 6-10 Aug 2010, Montreal, Canada .

Jevons, C., Veloutsou, C. and Christodoulides, George (2010) Introduction: thought leadership in brand management. Journal of Business Research, 63 (11). pp. 1111-1112. ISSN 0148-2963

Money, Kevin, Rose, Susan and Hillenbrand, Carola (2010) The impact of the corporate identity mix on corporate reputation. Journal of Brand Management, 18. pp. 197-211. ISSN 1479-1803 doi: https://doi.org/10.1057/bm.2010.31

Money, Kevin Guy and Hillenbrand, Carola (2010) From approaches to life to approaches to work – applying positive psychology principles to shed new light on employee well-being and commitment. In: The British Psychological Society Annual Conference 2010, 14-16 Apr 2010, Stratford-upon-Avon, UK.

Money, Kevin Guy, Hillenbrand, Carola, Day, Marc Barry and Magnan, G.M. (2010) Exploring reputation of B2B partnerships: extending the study of reputation from the perception of single firms to the perception of inter-firm partnerships. Industrial Marketing Management, 39 (5). pp. 761-768. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2010.02.015

Palmer, Roger (2010) Managing marketing performance. In: Ross, D. (ed.) Fast track to success: managing people and performance. Pearson education, UK. ISBN 9780273732884

Rose, Susan, Hair, N. and Clark, Moira (2010) Online customer experience: a review of the business-to-consumer online purchase context. International Journal of Management Reviews, 13 (1). pp. 24-39. ISSN 1468-2370 doi: https://doi.org/10.1111/j.1468-2370.2010.00280.x

Veloutsou, Cleopatra and Christodoulides, George (2010) Brand equity: does personality congruency matter? In: Christ, George, Veloutsou, Cleopatra, Jevons, Colin, de Chernatony, Leslie and Papadopoulos, Nicolas (eds.) Contemporary Issues in Brand Research. ATINER, Athens, pp. 271-282. ISBN 9789606672682

Yang, Jessica and Kakabadse, Nada (2010) Global financial crisis: implications for Chinese corporate governance. In: British Academy of Management Conference, 14 - 16 September 2010, University of Sheffield.

2009

Bailey, Christine, Baines, Paul R., Wilson, Hugh and Clark, Moira (2009) Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough. Journal of Marketing Management, 25 (3 & 4). pp. 227-252. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429737

Bryan, Andrew, Harrington, Tony and Clark, Moira, (2009) Best practices in customer relationship management in the B2G market. Report. Henley Centre for Customer Management

Canhoto, Ana Isabel (2009) Methodological issues of researching meaning in organisations. In: EURAM 2009, 11-14 May, Liverpool, UK.

Canhoto, Ana Isabel (2009) Safeguarding customer information: the role of staff. Journal of Consumer Marketing, 26 (7). pp. 487-495. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760911001547

Canhoto, Ana Isabel (2009) A behavioural approach to study meaning in organisations. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.

Christodoulides, George (2009) Branding in the post-internet era. Marketing Theory, 9 (1). pp. 141-144. ISSN 1741-301X doi: https://doi.org/10.1177/147059310810007

Christodoulides, George, Michaelidou, N. and Li, C.H. (2009) Measuring perceived brand luxury: an evaluation of the BLI scale. Journal of Brand Management, 16 (5/6). pp. 395-405. ISSN 1479-1803 doi: https://doi.org/10.1057/bm.2008.49

Dibb, S. and Simkin, Lyndon (2009) Bridging the segmentation theory/practice divide. Journal of Marketing Management, 25 (3/4). pp. 219-225. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429728

Dibb, S. and Simkin, Lyndon (2009) Implementation rules to bridge the theory/practice divide in market segmentation. Journal of Marketing Management, 25 (3/4). pp. 375-396. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429809

Dibley, Anne and Clark, Moira, (2009) Best practice in managing relationships with outsource partners: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Ekinci, Yuksel and Dawes, Philip L. (2009) Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 29 (4). pp. 503-521. ISSN 0264-2069 doi: https://doi.org/10.1080/02642060802283113

Hair, Neil, Rose, Susan and Clark, Moira (2009) Using qualitative repertory grid techniques to explore perceptions of business-to-business online customer experience. Journal of Customer Behaviour, 8 (1). pp. 51-65. doi: https://doi.org/10.1362/147539209X414380

Hair, N., Yenicioglu, Baskin and Clark, Moira, (2009) The commercialisation of social media. Report. Henley Centre for Customer Management

Hang, Haiming (2009) The emergence of international retailing in China: pre-conditions and contexts. VDM Verlag, Saarbrucken, pp356. ISBN 9783639194876

Hang, Haiming and Godley, Andrew (2009) Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005). Business History, 51 (3). pp. 383-400. ISSN 1743-7938 doi: https://doi.org/10.1080/00076790902843940

Hillenbrand, Carola and Money, Kevin (2009) Segmenting stakeholders in terms of corporate responsibility: implications for reputation management. Australasian Marketing Journal, 17 (2). pp. 99-105. ISSN 1441-3582 doi: https://doi.org/10.1016/j.ausmj.2009.05.004

LeMeunier-Fitzhugh, K., LeMeunier-Fitzhugh, L., Palmer, Roger and Wilson, H. (2009) A sales perspective on service dominant logic. In: AMS Annual Conference, 20-23 May 2009, Baltimore, MD. (Unpublished)

Leek, Sheena and Christodoulides, George (2009) Next generation mobile marketing: how young consumers react to Bluetooth-enabled advertising. Journal of Advertising Research, 49 (1). pp. 44-53. ISSN 0021-8499 doi: https://doi.org/10.2501/S0021849909090059

Lindgreen, Adam, Antioco, Michael, Palmer, Roger and van Heesch, Tim (2009) High-tech, innovative products: identifying and meeting business customers' value needs. Journal of Business and Industrial Marketing, 24 (3-4). pp. 182-197. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620910939732

Lindgreen, Adam, Palmer, Roger, Wetzels, Martin and Antioco, Michael (2009) Do different marketing practices require different leadership styles? An exploratory study. Journal of Business and Industrial Marketing, 24 (1). pp. 14-26. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620910923667

Money, Kevin and Hillenbrand, Carola (2009) Exploring characteristics of BRB partnerships that can bring societal benefits. In: Society for Business Ethics Annual Meeting, 6-9 Aug 2009, Chicago, IL. (Unpublished)

Money, Kevin, Hillenbrand, Carola and Da Camara, Nuno (2009) Putting positive psychology to work in organisations. Journal of General Management, 34 (3). pp. 21-36. ISSN 0306-3070 doi: https://doi.org/10.1177/030630700903400302

Palmer, Roger and Silva, J. (2009) Relationship hierarchy of effects: understanding key relationship variables. In: IMP Conference: handling plurality of relationship forms in networks: from clans to clubs, from cliques to communities: theoretical and managerial perspectives, 3-5 Sep 2009, Marseilles. (Unpublished)

Palmer, Roger, Hair, Neil and Clark, Moira, (2009) Co-creation and the customer experience. Report. Henley Centre for Customer Management

Palmer, Roger and Wilson, H. (2009) An exploratory case study analysis of contemporary marketing practices. Journal of Strategic Marketing, 17 (2). pp. 169-187. ISSN 1466-4488 doi: https://doi.org/10.1080/09652540902879300

Rose, Susan, Clark, Moira and Hair, N., (2009) The key influences upon a positive online customer experience. Report. Henley Centre for Customer Management

Rose, Susan, Hillenbrand, Carola and Money, Kevin (2009) Corporate identity and the missing link to corporate reputation. In: Global brand conference: branding and society, 1-3 Sep 2009, Cambridge, UK. (Unpublished)

Varman, Rohit and Belk, R. W. (2009) Nationalism and ideology in an anticonsumption movement. Journal of Consumer Research, 36 (4). pp. 686-700. ISSN 1474-6085 doi: https://doi.org/10.1086/600486

Varman, Rohit and Costa, J. A. (2009) Competitive and cooperative behavior in embedded markets: developing an institutional perspective on bazaars. Journal of Retailing, 85 (4). pp. 453-467. ISSN 0022-4359 doi: https://doi.org/10.1016/j.jretai.2009.04.006

Varman, Rohit and Saha, B. (2009) Disciplining the discipline: understanding postcolonial epistemic ideology in marketing. Journal of Marketing Management, 25 (7-8). pp. 811-824. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X471640

de Chernatony, L., Veloutsou, C., Christodoulides, George and Cottam, S. (2009) Introduction: special issue on advances in brand management. Journal of Business Research, 62 (3). pp. 289-290. ISSN 0148-2963

2008

Canhoto, A. (2008) Barriers to segmentation implementation in money laundering detection. The Marketing Review, 8 (2). 163-181(19). ISSN 1472-1384 doi: https://doi.org/10.1362/146934708X314136

Canhoto, A. (2008) Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer, New York, pp. 211-216. ISBN 9789048177622

Canhoto, A (2008) Technical, organisational and cognitive barriers in profiling. In: Academy of Management Annual Meeting, California, USA. (Unpublished)

Canhoto, A and Backhouse, J (2008) General description of the process of behavioural profiling. In: Hildebrandt, M and Gutwirth, S (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer Publishing, New York NY, pp. 47-64. ISBN 9789048177622

Christodoulides, George (2008) Breaking free from the industrial age paradigm of branding. Journal of Brand Management, 15 (4). pp. 291-293. ISSN 1479-1803 doi: https://doi.org/10.1057/palgrave.bm.2550134

Coxhead, Helene and Clark, Moira, (2008) Managing the customer experience through intermediaries. Report. Henley Centre for Customer Management

Dibb, S., Simkin, Lyndon and Wilson, D. (2008) Diagnosing and treating operational and implementation barriers in synoptic marketing planning. Industrial Marketing Management, 37 (5). pp. 539-553. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2007.08.002

Dibley, Anne and Clark, Moira, (2008) Corporate social responsibility: key issues and linkages with customer experience. Report. Henley Centre for Customer Management

Godley, Andrew and Hang, Haiming, (2008) Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005). Henley Business School Discussion Paper in Management. 2008/066. Discussion Paper. Henley Business School, Reading. pp47.

Hair, N. and Clark, Moira (2008) Towards a classification system of relational activity in consumer electronic communities: the moderators’ tale. In: European Marketing Academy Conference, 27-30 May, Brighton. (Unpublished)

Hair, N., Rose, Susan and Clark, Moira, (2008) Web quality and research update. Report. Henley Centre for Customer Management

Harrington, T., Lee, Stephen and Clark, Moira, (2008) Public services: putting people first. Report. House of Commons

Hillenbrand, Carola and Money, Kevin (2008) A behavioural schema to the impact of corporate responsibility on customer and employee relationships. In: International Association for Business & Society (IABS), June 2008, Tampere, Finland. (Unpublished)

Lages, L. F., Abrantes, J. L. and Lages, Cristiana R. (2008) The STRATADAPT scale: a measure of marketing strategy adaptation to international business markets. International Marketing Review, 25 (5). pp. 584-600. ISSN 0265-1335 doi: https://doi.org/10.1108/02651330810904107

Lindgreen, A., Palmer, Roger and Beverland, M. (2008) Relationship marketing as a marriage. In: Kitchen, P. (ed.) Marketing: Metaphors and Metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 172-182. ISBN 9781403998613

Meek, H., Meek, R., Palmer, Roger and Parkinson, L. (2008) CIM coursebook 08/09 managing marketing performance. Butterworth Heinemann, Oxford, pp400. ISBN 9780750689687

Money, Kevin, Rose, Susan and Hillenbrand, Carola (2008) Where does corporate branding end and reputation management begin? In: 12th International Reputation Institute Conference, 29 May - 1 June, Beijing. (Unpublished)

Palmer, Roger and Lindgreen, A. (2008) Products and the life cycle. In: Kitchen, P. (ed.) Marketing: metaphors and metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 183-194. ISBN 9781403998613

Rose, Susan, Clark, Moira and Hair, N. (2008) Exploring notions of ideal customer experience in online business-to-business environments: a USA / European comparison. In: International Colloquium in Relationship Marketing Conference, 14-17 September 2008, Swansea UK. (Unpublished)

Simkin, Lyndon (2008) Achieving market segmentation from B2B sectorisation. Journal of Industrial & Business Marketing, 23 (7). pp. 464-474. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620810901220

Wongworawit, R., Clark, Moira and Lyman, M. (2008) A conceptual framework of frontline employees management in outsourced customer service operations. In: AMA's SERVSIG, 5-7 June, Liverpool. (Unpublished)

de Chernatony, L., Christodoulides, George, Roper, S. and Abimbola , T. (2008) Guest editorial. European Journal of Marketing, 42 (5/6). pp. 533-536. ISSN 0309-0566

2007

Bailey, Christine and Clark, Moira, (2007) How companies use customer insight in inbound service call centres to drive cross-selling, up-selling and retention: an exploratory multiple case study. Report. Henley Centre for Customer Management

Canhoto, A. (2007) Ontology-based interpretation and validation of mined knowledge: normative and cognitive factors in data mining. In: Nigro, H.O., Cisaro, S.E.G. and Xodo, D.H. (eds.) Data mining with ontologies: implementations, findings, and frameworks. IGI Global, Hershey, PA, pp. 84-105. ISBN 9781599046181

Canhoto, A. and Backhouse, J. (2007) Profiling under conditions of ambiguity: an application in the financial services industry. Journal of Retailing and Consumer Services, 14 (6). pp. 408-419. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2007.02.006 (special issue 'Data Mining Applications in Retailing and Consumer Services')

Clark, Moira and Myers, Andrew, (2007) Customer experience and online shopping - measuring success. Report. Henley Centre for Customer Management

Garforth, Chris, Phillips, Chris and Bhatia-Panthaki, Seema, eds. (2007) DSA 2006 annual conference: The private sector, poverty reduction and international development. Journal of International Development (special issue), 19 (6). Wiley.

Glas, M. and Clark, Moira, (2007) How companies can switch customers to the use of low cost channels without risking the customer relationship. Report. Henley Centre for Customer Management

Hair, N. and Clark, Moira (2007) The ethical dilemmas and challenges of ethnographic research in electronic communities. International Journal of Market Research, 49 (6).

Hair, Neil, Rose, Susan and Clark, Moira, (2007) Exploring the optimal customer experience online. Report. Henley Centre for Customer Management

Hillenbrand, Carola and Money, Kevin (2007) So messen Sie, ob sich Gutes lohnt. Harvard Business Manager. pp. 36-44.

Hillenbrand, Carola and Money, Kevin (2007) Corporate responsibility and corporate reputation: two separate concepts or two sides of the same coin? Corporate Reputation Review, 10 (4). pp. 261-277. ISSN 1479-1889 doi: https://doi.org/10.1057/palgrave.crr.1550057

James, David (2007) Guilty through association: brand association transfer to brand alliance. In: Gopalakrishnan, P.S. (ed.) Brand alliances: new models of networking. ICFAI University Press, pp. 41-65. ISBN 9788131408452

Money, Kevin, Money, A., Downing, S. and Hillenbrand, Carola (2007) Relationship marketing and the not-for-profit sector: an extension and application of the commitment-trust theory. In: Sargeant, A. and Wymer, W. (eds.) The Routledge companion to nonprofit marketing. Routledge, London, pp. 28-48. ISBN 9780415417273

Palmer, Roger, Cockton, J. and Cooper, G. (2007) Managing marketing: marketing success through good management practice. Elsevier, Oxford, pp392. ISBN 9780750668989

Palmer, Roger (2007) The transaction-relational continuum: conceptually elegant but empirically denied. Journal of Business and Industrial Marketing, 22 (7). pp. 439-451. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620710828827

Phillips, C. and Bhatia-Panthaki, S. (2007) Enterprise development in Zambia: reflections on the missing middle. Journal of International Development, 19 (6). pp. 793-804. ISSN 1099-1328 doi: https://doi.org/10.1002/jid.1402

Stride, Helen and Lee, Stephen (2007) No Logo? No way. Branding in the non-profit sector. Journal of Marketing Management, 23 (1-2). pp. 107-122. ISSN 1472-1376 doi: https://doi.org/10.1362/026725707X178585

Wilson, Hugh and Clark, Moira, (2007) Manging the multichannel customer experience. Report. Henley Centre for Customer Management

Wilson, H., Clark, Moira and Smith, B. (2007) Justifying CRM projects in a business-to-business context: the potential of the Benefits Dependency Network. Industrial Marketing Management, 36 (6). pp. 770-783. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2005.09.008

2006

Bailey, Christine and Clark, Moira, (2006) How companies use customer insight to drive customer acquisition, retention, and development: an exploratory multiple case study. Report. Henley Centre for Customer Management

Christodoulides, George, de Chernatony, L., Furrer, O., Shiu, E. and Abimbola, T. (2006) Conceptualising and measuring the equity of online brands. Journal of Marketing Management, 22 (7 & 8). pp. 799-825. ISSN 1472-1376 doi: https://doi.org/10.1362/026725706778612149

Clark, Moira and Harrington, Tony, (2006) Organisational climate research. Report. Henley Centre for Customer Management

Della Giusta, Marina and Phillips, C. (2006) Women entrepreneurs in the Gambia: challenges and opportunities. Journal of International Development, 18 (8). pp. 1051-1064. ISSN 1099-1328 doi: https://doi.org/10.1002/jid.1279

Della Giusta, Marina and Phillips, Chris (2006) Women entrepreneurs in the Gambia: challenges and opportunities. Journal of International Development, 18 (8). pp. 1051-1064. ISSN 0954-1748 doi: https://doi.org/10.1002/jid.1279

James, David (2006) Extension to alliance: Aaker and Keller's model revisited. Journal of Product & Brand Management, 15 (1). pp. 15-22. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420610650846

James, David, Lyman, M. and Foreman, S. (2006) Does the tail wag the dog? Brand personality in brand alliance evaluation. Journal of Product & Brand Management, 15 (3). pp. 173-183. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420610668612

Lee, Stephen and Mullin, S. (2006) Prospect research policy, privacy, and ethics. In: Hart, T., Greenfield, J., Gignac, P. and Carnie, C. (eds.) Major donors: finding big gifts in your database and online. Wiley-Blackwell, Oxford, pp. 51-70. ISBN 9780471768104

Lemke, Fred, Clark, Moira and Wilson, Hugh, (2006) What makes a great customer experience. Report. Henley Centre for Customer Management

Lindgreen, A., Palmer, Roger, Vanhamme, J. and Wouters, J. (2006) A relationship-management assessment tool: questioning, identifying, and prioritizing critical aspects of customer relationships. Industrial Marketing Management, 35 (1). pp. 57-71. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2005.08.008

Meek, R., Meek, H., Palmer, R. and Parkinson, L. (2006) CIM coursebook 06/07 managing marketing performance. Butterworth Heinemann, Oxford, pp424. ISBN 9780750680141

Money, Kevin and Hillenbrand, Carola (2006) Using reputation measurement to create value: an analysis and integration of existing measures. Journal of General Management, 32 (1). pp. 1-12. ISSN 0306-3070 doi: https://doi.org/10.1177/030630700603200101

Palmer, Roger, Croston, D., Garvey, A. and Mead, S. (2006) Marketing of beef and lamb in England: the role of EBLEX. British Food Journal, 108 (10). pp. 808-823. ISSN 0007-070X doi: https://doi.org/10.1108/00070700610702073

Sargeant, A., Lee, Stephen and Jay, E. (2006) Benchmarking charity performance: returns from direct marketing in fundraising. Journal of Nonprofit & Public Sector Marketing, 16 (1-2). pp. 77-94. ISSN 1540-6997 doi: https://doi.org/10.1300/J054v16n01_05

Smith, B., Wilson, H. and Clark, Moira (2006) Creating and using customer insight: 12 rules of best practice. Journal of Medical Marketing, 6 (2). pp. 135-139. ISSN 1745-7912 doi: https://doi.org/10.1057/palgrave.jmm.5050013

Stride, Helen (2006) An investigation into the values dimensions of branding: implications for the charity sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11 (2). pp. 115-124. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.44

2005

Brookes, R., Brodie, R., Coviello, N. and Palmer, Roger (2005) How managers perceive the impacts of information technologies on contemporary marketing practices. Journal of Relationship Marketing, 3 (4-5). pp. 7-26. ISSN 1533-2675 doi: https://doi.org/10.1300/J366v03n04_02

Canhoto, A. and Backhouse, J. (2005) Anti-money laundering reporting and investigation – sorting the wheat from the chaff. In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.) Intelligence and security informatics. Lecture Notes in Computer Science (3495). Springer, Atlanta, pp. 600-602. ISBN 9783540259992 (Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)

James, David (2005) Guilty through association: brand association transfer to brand alliances. Journal of Consumer Marketing, 22 (1). pp. 14-24. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760510576518

Lages, C., Lages, Cristiana and Lages, L.F. (2005) The RELQUAL scale: a measure of relationship quality in export market ventures. Journal of Business Research, 58 (8). pp. 1040-1048. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2004.03.001

Lages, L. F., Lages, C. and Lages, Cristiana R. (2005) Bringing export performance metrics into Annual Reports: the APEV scale and the PERFEX scorecard. Journal of International Marketing, 13 (3). ISSN 1069-031X doi: https://doi.org/10.1509/jimk.13.3.79

Lindgreen, A., Palmer, Roger and Trienekens, J. (2005) Relationships within the supply chain: a case study. Journal on Chain and Network Science, 5 (2). pp. 85-99. ISSN 1875-0931 doi: https://doi.org/10.3920/JCNS2005.x058

MacMillan, K., Money, Kevin, Downing, S. and Hillenbrand, Carola (2005) Reputation in relationships: measuring experiences, emotions and behaviors. Corporate Reputation Review, 8 (3). pp. 214-232. ISSN 1479-1889 doi: https://doi.org/10.1057/palgrave.crr.1540251

MacMillan, K., Money, Kevin, Money, A.H. and Downing, Steve (2005) Relationship marketing in the not-for-profit sector: an extension and application of the commitment–trust theory. Journal of Business Research, 58 (6). pp. 806-818. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2003.08.008 (special section 'The nonprofit marketing landscape')

Money, Kevin and Gardiner, L. (2005) Reputational management: ignore at your own peril. Handbook of Business Strategy, 6 (1). pp. 43-46. ISSN 1077-5730 doi: https://doi.org/10.1108/08944310510556946

Mouncey, Peter and Clark, Moira, (2005) Outsourcing. Report. Henley Centre for Customer Management

Palmer, Roger (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, Roger and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Palmer, Roger and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, Roger, Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

Smith, Brian, Wilson, Hugh and Clark, Moira, (2005) From data to dividends: what makes some firms better than others at turning information into value? Report. Henley Centre for Customer Management

de Moerloose, C., Antioco, M., Lindgreen, A. and Palmer, Roger (2005) Information kiosks: the case of the Belgian retail sector. International Journal of Retail & Distribution Management, 33 (6). pp. 472-490. ISSN 0959-0552 doi: https://doi.org/10.1108/09590550510603651

2004

Brady, M. and Palmer, Roger (2004) What are they doing? A study of contemporary marketing practice in Ireland. Irish Journal of Management, 25 (1). pp. 125-136. ISSN 1649-248X

Brewster, Chris, Mayrhofer, W. and Morley, M., eds. (2004) HRM in Europe: evidence of convergence? Butterworth-Heinemann, Oxford, pp496. ISBN 9780750647175

Christodoulides, George and de Chernatony, L. (2004) Dimensionalising on- and off-line brands' composite equity. Journal of Product & Brand Management, 13 (3). pp. 168-179. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420410538069

Clark, Moira K., Smith, B. D. and McDonald, M. H. B., (2004) Understanding the devil: uncovering the detail of how effective CRM is implemented. Report. Henley Centre for Customer Management

Ger, G. and Yenicioglu, Baskin (2004) Clean and dirty: playing with boundaries of consumer’s safe havens. Advances in Consumer Research, 31. pp. 462-467.

Lages, L.F. and Lages, Cristiana (2004) The STEP scale: a measure of short-term export performance improvement. Journal of International Marketing, 12 (1). pp. 36-56. ISSN 1069-031X doi: https://doi.org/10.1509/jimk.12.1.36.25647

Lindgreen, A., Palmer, Roger and Vanhamme, J. (2004) Contemporary marketing practice: theoretical propositions and practical implications. Marketing Intelligence and Planning, 22 (6). pp. 673-692. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500410559051

MacMillan, K., Money, Kevin, Downing, Steve and Hillenbrand, Carola (2004) Giving your organisation SPIRIT: an overview and call to action for directors on issues of corporate governance, corporate reputation and corporate responsibility. Journal of General Management, 30 (2). pp. 15-42. ISSN 0306-3070

Mouncey, Peter and Clark, Moira, (2004) Data: the weakest link or the core strength in CRM strategy. Report. Henley Centre for Customer Management

Palmer, Roger and Millier, P. (2004) Segmentation: identification, intuition, and implementation. Industrial Marketing Management, 33 (8). pp. 779-785. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2003.10.007

Sargeant, A. and Lee, Stephen (2004) Donor trust and relationship commitment in the U.K. charity sector: the impact on behavior. Nonprofit and Voluntary Sector Quarterly, 33 (2). pp. 185-202. ISSN 1552-7395 doi: https://doi.org/10.1177/0899764004263321

Sargeant, A. and Lee, Stephen (2004) Trust and relationship commitment in the United Kingdom voluntary sector: determinants of donor behavior. Psychology & Marketing, 21 (8). pp. 613-635. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.20021

de Chernatony, L. and Christodoulides, George (2004) Taking the brand promise online: challenges and opportunities. Interactive Marketing, 5 (3). pp. 238-251. ISSN 1746-0174 doi: https://doi.org/10.1057/palgrave.im.4340241

de Chernatony, L., Harris, F. J. and Christodoulides, George (2004) Developing a brand performance measure for financial services brands. The Service Industries Journal, 24 (2). pp. 15-33. ISSN 1743-9507 doi: https://doi.org/10.1080/02642060412331301232

2003

Berthon, P., Nairn, A. and Money, A. (2003) Through the paradigm funnel: a conceptual tool for literature analysis. Marketing Education Review, 2. pp. 55-66.

Borg, I. and Hillenbrand, Carola (2003) Prognosen als Methode zur Reduktion der Offensichtlichkeit von Umfragebefunden: Ein Pilotexperiment. ZUMA-Nachrichten, 52 (27). pp. 7-19.

Brookes, R. and Palmer, Roger (2003) The new global marketing reality. Palgrave Macmillan, Basingstoke, pp320. ISBN 9781403905208

Brookes, R., Brodie, R., Coviello, N. and Palmer, Roger (2003) Assessing the role of e-marketing in contemporary marketing practice. Journal of Marketing Management, 19 (7). pp. 857-881. ISSN 1472-1376

Lee, Stephen (2003) Benchmarking charity fundraising costs: a new UK initiative. International Journal of Nonprofit and Voluntary Sector Marketing, 8 (1). pp. 5-11. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.197

Lee, Stephen (2003) The regulation of fundraising: in search of the ‘public good’ or an intractable problem of vested interest? International Journal of Nonprofit and Voluntary Sector Marketing, 8 (4). pp. 307-314. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.221

Lemke, Fred, Goffin, K. and Szwejczewski, M. (2003) Investigating the meaning of supplier-manufacturer partnerships: an exploratory study. International Journal of Physical Distribution & Logistics Management, 33 (1). pp. 12-35. ISSN 0960-0035 doi: https://doi.org/10.1108/09600030310460981

McCalla, R. (2003) Getting results from online surveys: reflections on a personal journey. Electronic Journal of Business Research Methods, 2 (1). pp. 54-62. ISSN 1477-7029

McCalla, R., Ezingeard, J.-N. and Money, Kevin (2003) A behavioural approach to CRM systems evaluation. Electronic Journal of Information Systems Evaluation, 6 (2). ISSN 1566-6379

Sargeant, A. and Jay, E. (2003) The fundraising performance of charity websites: a US/UK comparison. Interactive Marketing, 4 (4). pp. 330-342. ISSN 1746-0174 doi: https://doi.org/10.1057/palgrave.im.4340201

Sargeant, A. and Lee, Stephen (2003) Towards a model of donor trust: implications for HE fundraising practice in the UK. The CASE International Journal of Educational Advancement, 3 (3). pp. 213-225. ISSN 1467-3657

2002

Clark, Moira, McDonald, Malcolm and Smith, Brian, (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management

Collinge, Bill (2002) Slovak search engines. Slavic & East European Information Resources, 3 (4). pp. 89-95. ISSN 1522-9041 doi: https://doi.org/10.1300/J167v03n04_10

Foreman, S. (2002) Business-to-business marketing. Henley Manager Update, 13 (3). ISSN 1745-7866

Foreman, S. (2002) Corporate identity, theatre and pricing. Henley Manager Update, 14 (1). pp. 12-22. ISSN 1745-7866

Foreman, S. (2002) Customers: hopelessly devoted to you! Henley Manager Update, 13 (4). pp. 11-20. ISSN 1745-7866

Kähler, J. and Sargeant, A. (2002) The size effect in the administration costs of charities. The European Accounting Review, 11 (2). pp. 215-243. ISSN 1468-4497 doi: https://doi.org/10.1080/0963818022000006870

Lee, Stephen (2002) From marketing products to fundraising for causes. In: Walker, C. and Pharoah, C. (eds.) A lot of give: trends for charitable giving in the 21st century. Hodder Arnold, London. ISBN 9780340804919

Lindgreen, A., Palmer, Roger, Vanhamme, J. and Beverland, M. (2002) Finding and choosing a supervisor. The Marketing Review, 3 (2). pp. 147-166. ISSN 1472-1384 doi: https://doi.org/10.1362/146934702763487243

MacMillan, K., Money, Kevin and Downing, Steve (2002) United Kingdom: best and worst corporate reputations — nominations by the general public. Corporate Reputation Review, 2002 (4). pp. 374-384. ISSN 1479-1889 doi: https://doi.org/10.1057/palgrave.crr.1540158

Palmer, Roger (2002) Managerial understanding of contemporary industrial marketing issues. Qualitative Market Research: An International Journal, 5 (2). pp. 135-143. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210423841

Palmer, Roger (2002) There’s no business like e-business. Qualitative Market Research: An International Journal, 5 (4). pp. 261-267. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210443218 (special issue 'Business intelligence and e-marketing workshop, IBM Warwick 2001')

Palmer, Roger and Brookes, R. (2002) Incremental innovation: a case study analysis. Journal of Database Marketing & Customer Strategy Management, 10 (1). pp. 71-83. ISSN 1741-2447 doi: https://doi.org/10.1057/palgrave.jdm.3240095

Sargeant, A. (2002) What turns donors on? What turns them off? In: Walker, C. and Pharoah, C. (eds.) A lot of give: trends for charitable giving in the 21st century. Hodder Arnold, London. ISBN 9780340804919

Sargeant, A. and Jay, E. (2002) The role of funders in nonprofit merger activity: implications for charity fundraising and marketing practice. Journal of Marketing Management, 18 (9-10). pp. 953-970. ISSN 1472-1376 doi: https://doi.org/10.1362/0267257012930394

Sargeant, A. and Lee, Stephen (2002) Improving public trust in the voluntary sector: an empirical analysis. International Journal of Nonprofit and Voluntary Sector Marketing, 7 (1). pp. 68-83. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.168

Sargeant, A. and Lee, Stephen (2002) Individual and contextual antecedents of donor trust in the voluntary sector. Journal of Marketing Management, 18 (7-8). pp. 779-802. ISSN 1472-1376 doi: https://doi.org/10.1362/0267257022780679

Sargeant, A., Foreman, S. and Liao, M. (2002) Operationalizing the marketing concept in the nonprofit sector. Journal of Nonprofit & Public Sector Marketing, 10 (2). pp. 41-65. ISSN 1540-6997 doi: https://doi.org/10.1300/J054v10n02_03

2001

Dibley, Anne and Baker, S. (2001) Uncovering the links between brand choice and personal values among young British and Spanish girls. Journal of Consumer Behaviour, 1 (1). pp. 77-93. ISSN 1479-1838 doi: https://doi.org/10.1002/cb.55

Lee, Stephen (2001) Between a rock and a hard place: the Data Protection Act of 1998 and U.K. fundraising practice. New Directions for Philanthropic Fundraising, 2001 (33). pp. 7-26. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3301

Sargeant, A. (2001) Fundraising on the web: opportunity or hype? New Directions for Philanthropic Fundraising, 2001 (33). pp. 39-58. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3303

Sargeant, A. (2001) Managing donor defection: why should donors stop giving? New Directions for Philanthropic Fundraising, 2001 (32). pp. 59-74. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3204