Patient and public involvement in healthcare quality improvement: how organizations can help patients and professionals to collaborateRenedo, A., Marston, C. A., Spyridonidis, D. and Barlow, J. (2014) Patient and public involvement in healthcare quality improvement: how organizations can help patients and professionals to collaborate. Public Management Review, 17 (1). pp. 17-34. ISSN 1471-9037
It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing. To link to this item DOI: 10.1080/14719037.2014.881535 Abstract/SummaryCitizens across the world are increasingly called upon to participate in healthcare improvement. It is often unclear how this can be made to work in practice. This 4- year ethnography of a UK healthcare improvement initiative showed that patients used elements of organizational culture as resources to help them collaborate with healthcare professionals. The four elements were: (1) organizational emphasis on nonhierarchical, multidisciplinary collaboration; (2) organizational staff ability to model desired behaviours of recognition and respect; (3) commitment to rapid action, including quick translation of research into practice; and (4) the constant data collection and reflection process facilitated by improvement methods.
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