Accessibility navigation


Mediating between hearer's and speaker's views in the generation of adaptive explanations

De Rosis, F., Grasso, F., Berry, D. C. and Gillie, T. (1995) Mediating between hearer's and speaker's views in the generation of adaptive explanations. Expert Systems with Applications, 8 (4). pp. 429-443. ISSN 0957-4174

Full text not archived in this repository.

It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing.

To link to this item DOI: 10.1016/0957-4174(94)E0034-R

Abstract/Summary

In this article, we examine the case of a system that cooperates with a “direct” user to plan an activity that some “indirect” user, not interacting with the system, should perform. The specific application we consider is the prescription of drugs. In this case, the direct user is the prescriber and the indirect user is the person who is responsible for performing the therapy. Relevant characteristics of the two users are represented in two user models. Explanation strategies are represented in planning operators whose preconditions encode the cognitive state of the indirect user; this allows tailoring the message to the indirect user's characteristics. Expansion of optional subgoals and selection among candidate operators is made by applying decision criteria represented as metarules, that negotiate between direct and indirect users' views also taking into account the context where explanation is provided. After the message has been generated, the direct user may ask to add or remove some items, or change the message style. The system defends the indirect user's needs as far as possible by mentioning the rationale behind the generated message. If needed, the plan is repaired and the direct user model is revised accordingly, so that the system learns progressively to generate messages suited to the preferences of people with whom it interacts.

Item Type:Article
Refereed:Yes
Divisions:Life Sciences > School of Psychology and Clinical Language Sciences > Department of Psychology
ID Code:4675
Publisher:Pergamon-Elsevier

University Staff: Request a correction | Centaur Editors: Update this record

Page navigation